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ComplaintsforSchmitt, Inc.
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had Schmitt come to my home for an AC problem in March 2021. Their tech said I had a bad compressor and that the part was under warranty but the labor would cost me over $600 and they charged me $100 for the service visit. That was a lot of money so I had a different company Cool Aid AC come out and they did a diagnostic test only to find it was not the compressor it was the TXV metering device. Cool Aid replaced the txv metering device which was hundreds less than what Schmitt was going to charge and it fixed the issue. Schmitt Inc are cons. They would have charged me for changing the compressor and i wouldn't have fixed the problem and they would have charged me more for the real issue. I have been calling a couple times a month trying to get their management team to call me since April to refund me the service charge since they did not test the equipment or find the correct issue and no one has called. I called today (not management) and the answer was do what you gotta do.
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Contact Information
Customer Complaints Summary
11 total complaints in the last 3 years.
1 complaints closed in the last 12 months.