Reviews

This profile includes reviews for Dura Guard Paver Sealing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dura Guard Paver Sealing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dura Guard Paver Sealing

  12217 Quail Run Row Hudson, FL 34667-2332

• 

  Dura Guard Paver Sealing

  18807 Sakera Rd Hudson, FL 34667-5109

Review Details

• Review fromBURTON M

  Date: 01/16/2025

  5 stars
  WE HAD DURA GUARD PAVER SEALING IN MY ASSOCIATION "************************** FLORTIIDA. THEY DID A FANTASTIC JOB. THEY ARE HARD WORKING AND ARE COURTIOUS, AND DO EVERYING TO PLEASE THE OWNER. IF YOU ARE LOOKING TO HAVE SEALING DURA GUARD PAVER SEALING IS THE BEST IN MY OPINION.

• Review fromRose D

  Date: 09/26/2023

  5 stars
  **** arrived early, was friendly and explained the whole process. He worked very hard did a wonderful job and he even followed up. Our pavers have never looked so vibrant and beautiful! We would recommend Dura Guard and **** to anyone. Also loved that this is a veteran owned company! Thank you **** and **** Guard!

• Review fromKim W

  Date: 08/01/2023

  5 stars
  Amazing company, from the initial step everything was super smooth. We got our quote the same day I called, and I was able to call and get scheduled right after I received a very informative estimate along with a video going into detail exactly what to expect. The crew was super friendly and answered all of my questions every step of the way. Strongly recommend going with Dura Guard!

• Review fromAlisha L

  Date: 04/16/2023

  2 stars

  Alisha L

  Date: 04/16/2023

  Not a good experience. Used them to seal our travertine and use extra shark grip to make it less slippery. It is extremely more slippery than what it was prior. I shouldve been told this prior. I even paid extra money for the additional shark grip. So dissatisfied in this company.

  Dura Guard Paver Sealing

  Date: 04/19/2023

  Ma'am. I'm sorry you felt so dissatisfied with our efforts.  As you mentioned, We applied extra shark grip when we initially sealed your travertine pool deck. 
  Than you voiced your concerns with me, the company owner, so immediately, i sebt my company supervosor out the very next day to apply what needed to be another full coat of sealer with as much shark grip non slip additive as it would take. My supervisor did explain that your particular travertine is going to still be slippery even with doing that. You told him not to do anything.  He had to dump out the $350 worth of sealer & shark grip he had mixed & ready to apply. 
  
  You then called me again - and wanted to now move forward with the sealing with shark grip.  I did advise you that more than likely, adding more shark grip won't solve your particular situation, but gave you the option to allow us to do it at no cost to you l, but a cost of $350 for us (not including the $350 worth of product my guys mixed for you than you told them not to apply it) so we came out the very next opportunity where we had a break in the rainy forecast (2 days later) and against the professional recommendation of myself, and my company supervisor who again returned to you home, you wanted them to continue forward with adding yet another coat of sealant on top of the already slippery surface, with the hopes it will not be slippery.  
   I did everything I could to try to appease your expectations. 
  We went above and beyond what anyone else in our industry would ever do, to try to satisfy you.  
  I'm sorry we couldn't reach that point.  But your particular travertine is  very dense & smooth, which contributed to the area being more slippery than the other several thousand travertine decks we've cleaned & sealed without this issue. (To include my own personal travertine pool deck that was sealed the same way as yours was, with no slip concrrns) 
  
  Hopefully, anyone reading your review will notice the great lengths we went through, and still got this really damaging review our great reputation I've been building for more than a decade. 

• Review fromRON S

  Date: 10/08/2022

  1 star

  RON S

  Date: 10/08/2022

  Dura Guard Paver Sealing, this was by far the least professional service I have ever had! We hired them to clean and seal our paver driveway and entry. They did the job extremely poorly the first time and the representative agreed to redo the job, with an additional cost of 3 times the original amount. We wanted what was promised as far as cleaning and high gloss sheen which is what the owner himself recommended, so we signed the contract. We assumed since the first job was not done correctly that the original cost was not owed and we subsequently canceled the first check. When the second job was finished it still was not as described as in advertising and verbally by the management and owner, but at this point we just paid the final bill of 3 times the original estimate. Imagine our surprise when the deputies showed up to arrest us for non payment of the first job because of the canceled check! What a disreputable company this was. Buyer beware of contracts that have fine print that negates them of zero responsibility for anything including dissatisfaction of their performance! We as elderly people feel like we have been scammed!

  Dura Guard Paver Sealing

  Date: 10/10/2022

  You committed felony fraud against my company. The sheriff's office was going to arrest you. I had to sign a waiver of prosecution stating that I didn't want them to arrest you guys, under the promise you will do the right thing and pay us the money you stole from us. You guys had failed sealer & polymeric sand in your joints and all over your pavers. Your husband was educated by the sales team that the only way to remove it was to have it chemically stripped off & removed. It's a very expensive process to perform that very labor intensive task that requires expensive chemicals & equipment to get it done correctly. That was discussed during the initial estimate, and again when my company supervisor arrived to your guys project. He explained that NONE of that old sand or old sealer will be removed from our normal process, and if you wanted it removed, it has to be chemically stripped. But you guys had my team continue the project regardless. After after the initial project was complete (no stripping & at a rate of only $1,100) you folks signed a receipt saying you're 100% satisfied with the project. That receipt also indicated it was previously sealed and listed the old sand and sealer issues that were present prior to us. The next day, your husband called the office and spoke to the company owner, in regards to wanting to move forward with the strip and re seal for $3500. We did the project and you guys neglected to pay us for over a week. (Breaching our contract payment terms of 'payment due upon completion of work') When you finally returned to town your husband Ron, said he is much happier with the way the project looks now, and can get a check over to us he was the very next morning. The following day he brought a check to my shop and spoke with my company supervisor and told him that hes not really happy with the level of shine that was achieved. We then explained to him that you guys have very porous, neglected and almost white colored brick pavers. It doesn't matter how many Coats of high gloss sealer you put down on a white brick paver, it is not going to have a deep color enhancement or a drastic shine. This was explained when we initially gave the estimate, when we initially did the job, and we once again communicated that as well when we rescheduled for the full stripping and re-sealing. Instead of following our recommendation, you had us do the best that we could with what you had. Subsequently, you weren't happy with it as your expectations were not met. In business, This is called 'buyers remorse'. Even though we did the labor and provided the materials and even had you guys sign off on a receipt stating that you are 100% satisfied with the work that we completed you still put a stop payments on the initial $1100 check later that day. As the sheriff's office informed you what you did was actually a felony and they didn't arrest you because I asked them not to, and even had me sign a waiver of prosecution. (You're welcome). It's not fine print in my contract that determines if you committed felony fraud against our business, it's the law that decides that. I attempted to resolve the situation amicably, by calling your husband, but he continued to yell and kept saying "Sue me, I'm a millionaire, I'll see you in court" and hung up on me. Refusing to respond to any other messages or answer any phone calls. I had no other recourse other than to contact a sheriff's department and report the felony fraud that was committed against my small business. They looked at all of the evidence, and they agreed that what you guys did was committing felony defrauding a business, and they went to your home to arrest you. After they made contact woth you guys, they called me letting me know that you guys don't want to go to jail over this and will do anything to make it right. I told them not to arrest you, and that I would trust that you guys would bring me a check the next day.

• Review fromCalvin G

  Date: 06/16/2022

  1 star

  Calvin G

  Date: 06/16/2022

  I really try my best to leave great reviews for businesses even if services weren't done correctly on the first visit and they had to come back out to correct. I believe that is not about the mistakes, it's more about the correction. Therefore...I felt the need to share my experience with Dura Guard. I hired them 3 months ago to redo my pavers. I was home at the time that they were performing. Everything went wrong with this visit. When they finished pressure washing the pavers in the Lanai area, they proceeded to hold down the areas of the home where the residue had gotten from the pressure washer including the windows, doors and body of the home. During this time, I noticed one of the guys hosing down my television in the Lanai that hangs roughly about 10 to 12 ft off of the ground. At this point I went out to mention to him about hosing it down as if they didn't see the television hanging on the wall. After I made them wipe down the television dry and cover it they proceeded to pour the new sand into the pavers. Once they were done installing the saying, from what I saw and experienced, they truly did not apply three coats of sealant on my pavers. Instead, what they did was spray in one direction, come back in the opposite direction, and back again in the opposite direction a third time all at once and this is what they consider three coats of sealant. I guess they didn't know that I was watching the install and saw that they had not truly applied three coats of sealant. For one coat to truly be called a coat, there is a required dry time in between each coat before applying another coat. After the guys told me that they were finished I actually called this out to them in which they told me that they had applied three coats and I mentioned not from what I saw. Being they had just finished the pavers, I couldn't go out to take a look at them as they were still considered wet and couldn't be walked on for 24 hours. I actually waited 2 days before walking on them.

  Dura Guard Paver Sealing

  Date: 06/17/2022

  We had this discussion already and you absolutely 100% got 3 Coats of sealer. The team used 20 gallons of product on your home.
  
  You just only watched them apply the one coat of sealant.
  If ever we have done that, we would be out of business and I would be sued into bankruptcy for breaching over 3,000 contracts every single year.
  
  I'm sorry you didn't stay out there and watch the entire time, however you told me that you had surveillance cameras, and I told you if you send me a video of them only applying 1 coat I will refund your entire job total and personally bring you $10,000 in cash. You said you will send it that night.
  3 months later, I still never got that video.
  
  I never heard from you again until today. 3 months later when you leave us this 1 star review that is complete nonsense.
  
  Take me to small claims court with that surveilance video you have, print off this response i made in writing - and show it to the judge. If we only applied 1 coat, it's a big pay day for you.
  But you won't. Because you know we applied all 3 coats.
  
  Some over spray went from the walls of your home and got onto your uncovered TV you had in the work area, that you refused to take down as per our contract.
  The guys didn't rinse your TV off with a hose. That would be idiotic for anyone with half a brain cell to even imagine that is the right thing to do..
  
  I am appalled that you went out of your way to leave a review as ridiculous as this one, against my good business & reputation, just so you can get some free coats of sealer from us (which is exactly what you said you wanted when we spoke on the phone)
  
  Any one reading this should know, the BBB is just a complaint site.
  People dont come here to say nice things.
  Out of over 3,000+ successful projects a year - we get the very small minority of absolute looney tune people that try to get something for nothing. These are the people who will eat a whole steak at a steakhouse and complain when there's 1 last bite left to get a free meal. -- that's exactly what this guy is doing.

  Calvin G

  Date: 06/17/2022

  This is such a lie. You mentioned to me that you had videos of your guys applying 3 coats and I mentioned to you that I only saw them applying 1 coat. Going in 1 direction, coming back in the opposite direction and then again in the opposite direction is not considered 3 coats as the product gets absorbed at the same rate. And yes, I did mention that I have cameras and "IF I HAVE VIDEO TO SHOW" that I will send. Never mentioned that I was going to send. You mentioned that you'd show me where your guys applied 3 coats. Regardless of what you've mentioned...pictures don't lie. So if you're not willing to correct the issues per your warranty then small claims court may be the answer. I have plenty of pictures to prove the work that was done.

  Dura Guard Paver Sealing

  Date: 06/17/2022

  No need to go back and forth here.
  We did apply 3 coats.
  You will not admit your being dishonest in your review and I refuse to pander back and forth, feeding into your nonsense.
  
  Please, take me to court like you said you would do 3 months ago, but never did. And won't do.
  Because you know your accusations are nonsense & completely baseless.
  
  You're just trying to get free coat of sealer out of us. And I refuse to be taken advantage by you, or anyone else. It would be very simple for me to make this all go away by coming out and sprayingankther coat down, and if you had a real custkmer concern - I would do that for you. But you and I both know you're full of it. And hopefully anyone reading this baseless bad review will see that too.
  
  I'm not going to apply a 4th or 5th coat sealer. So now what's the next move?
  Ball is in your court now.
  
  I'm calling your bluff. Let's go to court and let a judge decide whose being honest or not.
  
  If you can show that video you claim to have of my guys only applying 1 coat of sealer, I'll hand you $10,000 in $100 bills, no questions asked. And I'll refund your job total in addition to that. Why wouldn't you jump at that? If you really have that video, it will be the easiest $10,000 you will have ever made in your life.
  
  And when you fail to provide that video in court, as you've claimed several times in writing already that you have, I'll counter sue you for defimation as I can prove our contract was fulfilled, and 3 coats of sealer were applied, yet youre still slandering my good company name online so you can get somwthing for free.
  
  Defimation cases are hard to get a judgement, so I'll be sure to drag it out in litigation so deep you'll go bankrupt paying attorneys to defend yourself.
  So I'd be cautious.
  
  It's people like you, who are the scum of the earth. Taking advantage of small businesses, trying to tarnish a great companies name for your own personal gain. You should be ashamed of yourself. I'm ashamed for you.
  
  Come to the office if you'd like to show me that video. I'll have the $10k cash sitting in my register waiting for you. Easy money.
  
  XXXXX *******************************

  Calvin G

  Date: 06/20/2022

  You've said it yourself... And I agree. It's useless going back and forth with you. If I could submit pictures here I would. However since I was unable to, I also did a review on Google with pictures. Pictures don't lie. You can say all that you want but the pictures will speak for themselves. And again...I never once said that I had a video. I said that I have cameras and if I have on video of what your guys did I would show you. However... You mentioned that your guys take videos of the install and that you'd show me. Regardless of the video... There is issues with the sealing that your company did. The back and forth doesn't help. Bottom line is... I've sent you an email again with the concerns. If you're a company that stands behind your name and reputation, them you will address the issues. Otherwise... I'll see you in court.
  
  By the way... You can't get upset because someone files a complaint because you FL refuse to address the issues at hand. As I've mentioned... It's never about the mistakes. It's about what you do to fix them.

  Calvin G

  Date: 06/20/2022

  Also to add... Why would I take the time to call you and write you on separate occasions just to receive free coats of sealant? I don't believe anyone would do that if the job was done correctly. Again... Pictures don't lie. I'll also let people read through your previous responses as it says alot about you as a business and your ethic.

• Review fromAnita L

  Date: 05/17/2022

  1 star

  Anita L

  Date: 05/17/2022

  On March 20, 2022 Dura Guard cleaned and sealed my pavers around my pool. Nick S**** of Dura Guard refused to honor my contract and did not have my pavers repaired as clearly stated in the contract. The guys that cleaned and sealed my pavers did not put a pool sweeper into my pool and left it a sandy mess as advertised on the company video. He argued with me after I told him my concerns and threatened me for defamation even though I never mentioned his name on social media or anywhere else. Further, he told a paver company to not fix or do any work for me to honor his contract after he said he would. He sent a text to me to verify that this company would not fix my pavers as he promised. I was told that he was done with helping me and then said he wasn't done because I would be hearing from his lawyer the following week for defamation. I paid $1,050 for this work and the contract and warranty has not been fulfilled. In addition, the unprofessional customer service from the company owner has been shocking to say the least. The owner states he is veteran owned and operated which was a big reason I hired them and thinking they had good work ethics. The cleaning and sealing was not the problem. Contracts are supposed to be honored and all work completed which was not fulfilled. It seemed he had rather argue than honor his contract. My pavers need to be leveled and resealed per the original agreement at no further cost to us as the cost was supposed to include this work as well.

  Dura Guard Paver Sealing

  Date: 05/18/2022

  Your pavers required extensive repairs that were beyond our abilities. We only clean and seal pavers and will do very minor repairs.
  
  Our contract stated we would re level up to 10 pavers. We releveled around 30 when we were out there. During his repairs, he noticed some of the pavers were in such poor shape that they started to crack and break as he was removing them. Rather than risk causing more damage to other areas, we repaired as many areas as we could. Fulfilling 3x well beyond our 're level up to 10 pavers' tgat is outlined in our contract.
  
  In addition to the areas we re-leveled, you still need a giant area repaired that consists of over 100 pavers and a large scale escavation of the area and hundreds of pounds of fill brought in and a huge section re-installed.
  Not something we are set up to do, a service we offer, or anything we are even licensed to do.
  
  I told you if you have those repairs done (and I even got you in contact with a guy that does the repairs affordably) we will come out and re-clean, re-sand and re-seal that area at no cost to you, and at my expense completely for labor and materials.
  
  Im glad to hear that you were happy with the work we had done to your pavers, as stated in this complaint, You were just unhappy with the fact that the large scale of your repair is beyond our abilities, and the 3rd party repair guy we recommended didn't get back with you in a timely manner.
  
  After you publicly trashed my company online, because the repair guy we recommended, who has no afiliation with my business, didn't reply to you over the weekend in a timely enough manner for you - I reached out to him to see what his hold up was to get back to you. He said he was on a large project and was planning to contact you later that evening. I let him know how agitated you were that he didn't respond over the weekend, and he also saw the horrible things you were plastering online on my honorable business, and he decided you weren't the customer for him. Which I don't blame him at all.
  
  I dont control other businesses schedules or how they operate their office.
  
  I suggest you find a company willing to take on your repair. Let me know when that repair is done, and I will still honor my word of coming out there to re-clean, re-sand & re-seal that area for you. At my expense.
  
  It's unfortunate you felt the need to resort to this. We complete over 3,000+ paver cleaning & sealing projects every year. Although I understand not all of those 3,000+ customers will always be 100% pleased with every aspect of the work, I feel my resolution was, and still is, very amicable for this situation.
  
  Additionally, If you would have told me there was debris in your pool, I would have gladly sent a professional pool company over there immediately to clean out your pool. After reviewing your before and after photos, and we do take photos of the pool water, I'm not seeing anything excessive in the pool bottom.
  We do run small pool vacuums in the pools on all jobs, and if that was neglected for any reason, it will be addressed with that team manager.
  
  -Nick, company owner.

  Anita L

  Date: 05/19/2022

  When your employees first came to seal the pavers one of them told me that they were not qualified to level any of the pavers. He said he could try, but it would damage the pavers. I told him to not try to fix any pavers and my husband also told them not to try and repair any pavers. So not even one paver was leveled. Unbelievably the owner said they releveled 30 plus pavers. This is simply not true. Additionally, the pool and pavers are approximately 3 years old. They are not in bad condition at all. As Dura Guard mentioned, they are not a paver repair company, but only a sealing company. I was at my home the entire time and watched what this company did and no pavers were leveled. I did not even ask for leveling pavers when I initially contacted this company. The lady informed me they did this up to 20 pavers free of charge. I told them I had approximately 10. Also, the paver repair company was told by Dura Guard not to do any work for me. I have the message in writing myself. Dura Guard also told me that I was going to be put on a "do not service list". If Dura Guard had treated me fairly instead of trying to covering themselves with made up stories then none of this would have happened. There are so many untrue statements by Dura Guard. I expected honesty and professionalism, but this was not the case. I normally support veteran owned businesses, but this conduct is unacceptable.