Business ProfileforNeven Eyewear LLC

I ordered multiple pairs in early July 2023 and processed a partial return via their website later that month, July 18th. Shipped out the next day and did not receive any communication regarding my return whatsoever. On August 7, 2023, I submitted a contact us form for an update since 2 weeks have gone by with no communication about my return. That same day I received a response that they would check the warehouser and reply with an update. On August 10th, I requested another update since I never received a follow up email. I did get a response from someone but they were asking what I wanted a response from. I followed up their email with a lengthly explanation on my return and no update whatsoever from that process. I then got the following response: (We've received your package (Order #: #NVN65272) back to our warehouse and can confirm your return is in the queue to be processed. We will either have your refund or an update about it by the end of this coming week! Once processed the refund will take about 3-5 business day to reach your account (it's usually sooner). Thank you for your patience! If you haven't heard from us by Monday please reach out and we'll handle your request ASAP. Thank you for reaching out, -NVN)... Case closed, or so I thought. On August 24th, I requested another update since I never received a refund. The person that responded explained that I would have to return ALL my order to receive a refund. My response was that's not what the website said when I processed a return on their website. Anyway, a long back/forth continued for days with no options for any refund (And lack of customer service). At the end, they did say they would send me another pair but honestly this lengthy experience discourage me from supporting and wearing their products. So buyer beware, refunds will be a uphill battle and one you may not win.