Business ProfileforVisual Dynamics, Inc.

On October 31, 2022 I brought my computer in for repair at Visual Dynamics. I explained the issue was that it would not charge, had lost battery power by the time I brought it in and wouldn't turn on. They diagnosed this as a logic board error, though two other shops previously diagnosed it as a charging port chip that should be repaired within logic board.On November 2, 2022 they called to tell me repairs were complete and my data was gone - I stated I was not made aware this would happen nor did I consent to it. The technician dismissed my questions about how it happened then abruptly hung up on me. I immediately called the owner, who said he would review his footage and audio recordings then call me back within 24 hours. He also explained the process that should have occurred, including educating me more about the repairs, and consenting to it in writing and/or via phone call verbally. I called him back to say I reviewed my phone records and documents and saw no legal disclaimers nor evidence of me approving data being wiped. He accused me of being a scammer (verbatim) and threatened a legal war.The next day they called and said they miraculously retrieved my data - something that should not be possible if their diagnosis of a logic board was accurate. I believe they (1) misdiagnosed my computer as a logic board issue when it was likely a charging port issue, which is double the cost in repairs and (2) were not willing to be accountable for this mistake and instead put the burden on me, the customer, and treated me poorly in the process by accusing me of being a scammer and generally dismissing my questions to get to the truth. I had to pay the fee to get my computer back before leaving the state permanently in the following days, but do not agree I should have to pay the full amount. I am seeking a 50% refund due to misdiagnosis and horrendous customer service blaming the customer. I have attached a document with further details and evidence of the incident.