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Business Profile

Online Retailer

WeLOC Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WELOC is selling products from our company, Well Woven, on Amazon without permission. They are not an authorized reseller. WELOC must remove all Well Woven brand rugs from their Amazon store.

    Business Response

    Date: 06/25/2023

    Hello *******,

    We sent you the below message directly on 6/14/2023, as of that date all Well Woven products were removed from our storefront. Please let us know if you need anything else.

    Thank you for bringing this to our attention! We sincerely apologize for any unauthorized listing of your items. We do work with a wide variety of vendors and manufacturers to help bring products to the Amazon marketplace. Unfortunately, in this case, one of our distributors who has authorized us to resell their products on Amazon, had not properly informed us that we may not list Well Woven products. Therefore, as a result we have immediately removed all Well Woven items from our storefront. Please accept our deepest apologies for any unauthorized listings of your products, and please know that this was neither deliberate nor malicious. In addition, we have taken permanent steps to ensure that this mistake will never happen again. Thank you for your time, and again, we are deeply sorry for the inconvenience.

     

    Sincerely,

    *****

    WeLOC (We Love Our Customers)

    Customer Answer

    Date: 06/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/10/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WELOC is selling products from our company (ACP) on Amazon without permission. They are not an authorized reseller. I sent 2 messages through Amazon requesting these to be taken down. Pricing has changed but they have not taken the items down. We would like WELOC to take all of our branded product from their listings on Amazon.

    Business Response

    Date: 11/21/2022

    Hello,

    Thank you for bringing this to our attention! We sincerely apologize for any unauthorized listing of your items. We do work with a wide variety of vendors and manufacturers to help bring products to the Amazon marketplace. Unfortunately, in this case, one of our distributors who has authorized us to resell their products on Amazon, had not properly informed us that we may not list ACP Products. Therefore, as a result we have immediately removed all ACP items from our storefront. Please accept our deepest apologies for any unauthorized listings of your products, and please know that this was neither deliberate nor malicious. In addition, we have taken permanent steps to ensure that this mistake will never happen again.

    Thank you for your time, and again, we are deeply sorry for the inconvenience.

    Sincerely,

    ****
    WeLOC (We Love Our Customers)

    Customer Answer

    Date: 11/22/2022

     
    Complaint: 18380837

    I am rejecting this response because:

    Items are still up. Please confirm that you will remove brand names ******* and Aspect from your listings. ACP is the manufacturer. All items and brands with this manufacturer should be removed.

    Sincerely,

    *****************************

    Business Response

    Date: 11/22/2022

    Thank you for pointing this out, we have removed the brands ******* and Aspect as well. Please let us know if you need anything else.

    Thanks!

    Customer Answer

    Date: 11/23/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

WeLOC Inc is NOT a BBB Accredited Business.

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