ComplaintsforPhillip Scott Management and Investments, LLC

• Initial Complaint

  07/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The AC has been leaking water in the walls Constantly since March I have filed several work orders work orders for them to stop the leak which is causing bubbles inside the house behind the paint water leaking from under the paint Along with the moldy water in the wall and the smell it's giving off. There is a bullet hole in my window that they haven't responded to either, Neither I or Tampa police department have been able to get them on the phone You can't leave management any messages and they never answer or respond. The only person I can see to get on the phone is a miss Kayla and she only runs the maintenance department Which can't send anybody out without *******'s approval So please help me I'm living under a slum Lord

  Business response

  07/20/2022

  Business Response /* (1000, 5, 2022/07/01) */ Hello We apologize you had a bad experience. Please contact our maintenance line at XXX-XXX-XXXX option 4 They will be happy to help

• Initial Complaint

  05/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was offered a new lease agreement to be signed effective June 1, 2022 - May 31, 2023. Prior to signing the lease (on May 14th) I contacted the landlord in regards to possible upgrades with the new lease arrangement. On May 16th my year lease offer was canceled and I received a month to month lease offer, moments later, to be signed by May 20th. The morning of the 17th I signed the online month to month lease through the tenant portal. That same afternoon I got an email notice stating my lease agreement was canceled. I did not notice this cancellation until the 18th after which I logged on to the tenant portal. There was no information listed on the portal in regards to the lease. There was a balance for June's rent (2022) listed and available to be paid in which I did (May 18, 2022). Today I came home to a vacate order (by May 31, 2022) on my door stating that my lease will not be renewed. It was dated May 17, 2022 which is not accurate being as today is May 23, 2022. I have contacted the landlord, property manager, and assistant property manager in regards to my signed lease, rent paid, and my deposit reimbursement if I were to vacate. I have heard nothing back from them. I believe me asking for upgrades to my apartment sparked this downward spiral and now I'm facing eviction and legal issues not to my own doing. I signed a month to month lease and paid rent for June 2022 and they are trying to make me vacate in 8 days, May 31, 2022 which is illegal.

  Business response

  08/19/2022

  Business Response /* (1000, 11, 2022/08/01) */ Hi Ms. ***** We apologize you have had a bad experience. Please let us know your address so we can research this for you. Regards

• Initial Complaint

  12/19/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was in contact with Adriana S., a woman who manages rental property showings and met her at an available property the week of 12/6. She talked a good game but in the end I was denied the property based on what the owner of Phillip Scott Mgmt and Investment stated I had on my background report. He told her I had an eviction listed that was not on the copy of the background report I received. I contacted Adriana 3 times for the copy of the background report as I wanted to see it, and to this day have not heard from her. She stated she would send me the copy once she was back in the office, but I have not received it. She also stated the owner "does his own little background check too.". If this is the case, why did I pay for a background check OR not receive a return of my application fees since I was disapproved for the property? I want an answer from the company about my listed eviction on a background report that they have and I want to warn others of the shady business dealings as I feel I they are out to make money on application fees, and I assume more based on my experience. I also want my application fees refunded since there was a prior background check performed as stated by Adriana.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2021/12/22) */ Hello We can appreciate the concern of a applicant. Ownership did go in a different direction. We are happy to send along a copy of the report via US mail as due to compliance we cannot send that information electronically. If applicant would like, please send along mailing address Unfortunately application fees are non refundable. We wish you the best

• Initial Complaint

  11/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been a good Tenant since I moved into this mobile home. I pay my rent on time and early at times except the last 2 months. I have withheld the Rent and will continue to do so as I have been patient and asked multiple times for all of the structural issues inside the home to be fixed and my requests have fallen on deaf ears. I have involved code enforcement and will continue to report it to every company I can file a complaint with. I have my own copies plus I sent Phillip Scott a certified letter along with 60 printed photos of the damage which was signed for yesterday Mon 11/15/21. All of the walls are boeing out due to water damage. The floor is uneven. There are cracks in the foundation along with a hole under my bed that is getting worse. The ac window unit in my room has leaked onto my brand new mattress several times. At one of the entrances water leaks through the door i have to put a towel down and the wall is now separating and peeling. Several months ago a neighbor had a visitor who was drink and backed up into the front of my mobile home snd has caused significant damage. The driver was arrested snd I was provided with the drivers information including insurance and i provided it to the current manager of the property along with the newest maintenance man along with both of them taking pictures i also submitted the pictures to the maintenance line and i have the conversations where i was told it would be handled. The inside of the home is cracked where the driver backed into it which has caused the electrical outlet to pop out of the wall and i expressed i dont feel that it is safe. No one has done anything. I am always told give the "New Management and New Maintenance" staff a chance and it is the same outcome every time. NOTHING. On 11/12/21 i got an email of a 3 day notice with a signature saying no one was home and a letter was left. In fact no one came someone is here all day everyday plus i have a dog that would have barked.

  Business response

  02/25/2022

  Business Response /* (1000, 5, 2021/11/16) */ We certainly apologize you have had a bad experience Please contact us at office option 5 so we may assist you Consumer Response /* (3000, 7, 2021/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do NOT and will NOT accept your sorry and to call the office and select option 5 to speak with a Random Person?? What type of legit Company responds that way? If you were sorry you would have handled the issues a lot sooner and I would have a direct number and direct contact information to speak with someone who cares enough to do right by their Tenants especially the good ones. Allowing this to go on this long and using the excuse that we have a new manager and new maintenance team again is NOT my problem thats your company issue. I want my $695 deposit back and leave. Business Response /* (4000, 16, 2022/01/13) */ Maintenance made several attempts to resolve matters with resident which were not accepted by the resident. We cannot speak relating to the deposit as the tenant still has not vacated the unit Consumer Response /* (3000, 18, 2022/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you would like i will furnish a copy of the conversation in text for the work to be done along with a recorded phone call where the manager said he is NOT fixing **** and us going to laugh when im evicted and he was made aware i record everything. So there is another lie. Here is what were dealing with and being told the tenants are doing and code enforcement has cited them for this disgusting dumpster issue where people come dump stuff from other areas and pick through the trash. How am i suppose to have things out of the property when the dumpster is not being emptied and I lost hot water on Christmas eve and i get it was a holiday weekend but getting a response from the manager would be nice i still had to work i went 5 days with cold water along with another tenant and i have that conversation. This company always has excuses. I have the agreement in text to be out 1/15/22 with NO EVICTION and NO MONEY owed and to do the walk through on 1/18/22 at 9a for a walk through for my deposit from the manager Rick. Which is unnecessary with all the repairs needed due to there lack of having maintenance workers and the fact its being torn down which i have the email from code enforcement confirming this. Consumer Response /* (3000, 22, 2022/01/26) */ I moved out as Agreed upon on 1/15/22 as No repairs were ever made and that any money owed for non payment due to not making repairs in a timely manner would be $0 and no Eviction we go our separate ways and I had to move for my deposit . My husband went and attempted to do the walkthrough on Weds 1/19/22 @10a and did meet with the manager Rick who did not do a walk through with my husband he took the keys and stated they are doing bare minimum repairs as the mobile will be knocked down within a year. I contacted him about my deposit being returned he stated he turned all paperwork into the office and to follow up with them as he also asked me for my forwarding address and stated he believes it takes 15 days. So I am giving them the alotted time to return my Deposit. I have every bit of documentation on my end since the 1st issue with my electric pole and as stated before I am more than happy to provide those. Consumer Response /* (3000, 24, 2022/01/26) */ ***Document Attached*** I sent my certified letter along with over 60 photos of the water damage the hole that developed under where my bed was and the bathroom issues along with the drunk driver who backed into the mobile home and they chose to do NOTHING. I have more conversations and the recorded phone call about them being short staffed and how NOTHING is going to be fixed. I have kept up my end. It takes months for any repair request to be answered as they cannot keep maintenance workers which has also been stated by the manager in many conversations. I was asked for a forwarding address which as you can see I have provided and they still mailed this letter stating I owe $3080 in damages due to there neglect and they sent it to the old address where I just moved out of probably hoping I would not see it in time however I will be sending back a certified letter for MY Deposit. I have seen all the complaints against this company and I also have the emails from Code Enforcement who they have ignored when they sent a letter to make the Repairs. This is very very unprofessional and they continue to try and Rob tenants out of there money. Consumer Response /* (3000, 27, 2022/02/03) */ ***Document Attached*** There is NO breakdown on how Rick came up with that figure after he stated he submitted all the paperwork to the office and told me it takes 15 days which i provided you a piece of that conversation. I can never reach anyone when calling the office and your unable to leave a message due to the voicemails being full which shows the lack on the company being able to keep up with their responsibilities and tenant requests. I also served Phillip Scott with my certified letter which was delivered yesterday conveniently it was requested to be sent to the P.O Box so it can be picked up after the fact. I an giving them 15 days from 2/2/22 to return my deposit of $695 or I will re contact every State Entity and providing all my documentation along with the recorded phone call with Rick. I am sure everyone would love to hear how tenants who paid on time and who was ignored when repairs were needed are treated by this company. Code Enforcement sent a letter for the necessary Repairs to be made and it was ignored. Theres more photos of the fractured wall made by the drunk driver after I cleaned everything and moved out per our agreement which I have that conversation as well and its been provided to you. Business Response /* (4000, 32, 2022/02/21) */ Unfortunately the resident left owing a balance and therefore is not due a security deposit refund. We do apologize things did not work out

• Initial Complaint

  08/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved in October 2012. The owners **** and ****** **** owned property at ***************. **** sold the property to the people listed in the complaint. I was informed June 2021 the property was sold. I was mailed welcome letter where to send rent. We were given 3 months to move out. I told them I was leaving at end of July. I never received a key box to leave keys. I went to their office to leave keys. I filled out all leaving forms July 29. 2021. I have called several times requesting my security deposit. My calls are being dodged. I have heard nothing no date. This is in violation of the laws in Pinellas county Florida. Per what I've read if Owners have not sent letter explaining why I don't receive deposit within 15 days they forfeit any liens against deposit. It's been a week past.

  Business response

  10/01/2021

  Business Response /* (1000, 5, 2021/08/23) */ Thank you for writing us on this issue. Often times notice is sent to last known address per Florids statutes if forwarding address isn't delivered. We are happy to research this and wish you the best

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩