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Business Profile

Major Appliance Services

AAA Fast Repairs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

This profile includes complaints for AAA Fast Repairs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AAA Fast Repairs, Inc. has 2 locations, listed below.

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    • AAA Fast Repairs, Inc.

      14286 Beach Blvd Suite 19-267 Jacksonville Beach, FL 32250

    • AAA Fast Repairs, Inc.

      135 Jenkins St Ste 19-257 Saint Augustine, FL 32086

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/12/24, the company had a repair technician check on my refrigerator. It needed a new part and would take about a week to get in. I paid for the part and service in advance- a total of $812.70. After months of me checking in and them saying it will be another 2 weeks, they finally said the part would not be coming in and they would issue a refund. They claimed it could take up to 30 days for the refund. That was on 5/30/24. On 7/5/24, they said my card information was incorrect. I gave them the updated card info and was told it would be processed that same day and pending in my account within 24 hours. Today, 7/10/24, it is still not pending or in my account. They haven’t answered the phone or any messages.

      Business Response

      Date: 07/23/2024

      This customer received a refund on 07/10/24 as promised due to a back ordered part for her refrigerator which the manufacturer is no longer making. The customer was aware it was on backorder in January and was offered a refund in February but she opted to wait and see if the manufacturer would ship it. At the end of May / beginning of June I informed the customer that the manufacturer was not supplying an ETA and I felt it wise to buy a new unit and issue the refund. She agreed. The refund was issued on 07/10/24. There was a delay in processing the refund due to her credit card changing numbers.

      Customer Answer

      Date: 07/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I doubt I would have received any refund from the company had I not filed this complaint. Their excuse for refund delay was invalid, as I had given them my updated card information earlier and no actions were taken until this complaint was filed. 

      Regards,

      **** ****

       

    AAA Fast Repairs, Inc. is NOT a BBB Accredited Business.

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