Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
ASAP towing has a predatory tow contract with a strip mall in *************. I was in one of the restaurants in that center, my son and friends parked the vehicle and exited to go to an adjacent restaurant (not within the strip mall). Less than 15 minutes later we reconvened to discover our vehicle had been towed. The operator had no concern for the facts, he said he witnessed people leave the parking lot when I asked if he saw me inside the strip center restaurant he said it didnt matter where I was. I said it absolutely matters thats my vehicle registered to me and WAS my transportation home.he was more interested in giving me a lecture which I dont need and collecting 160 in cash.Business response
03/18/2024
ASAP TOWING DOES NOT DO "PREDATORY TOWING". WE HAVE A LEGAL AGREEMENT WITH PROPERTY OWNER TO *** ANY VEHICLE WHERE "THE DRIVER" PARKS AND WALKS OFF PROPERTY LEAVING VEHICLE BEHIND. READING THE COMPLAINTANTS STATEMENT, THAT IS EXACTLY WHAT HAPPENED. WE ARE NOT PRICE GOUGING; THE ***** THAT WE CHARGE ARE NOT OF OUR OWN MAKING AS THE ***** ARE MANDATED BY THE CITY. WE ARE WELL WITHIN REASONABLE DISTANCE FROM THE LOCATION OF THE *** AND PROVIDE EXTENTED HOURS OF OPERATION TO ENSURE A QUICK RELEASE OF VEHICLES. UNFORTUNATELY, WHEN "THE DRIVER" OF THE VEHICLE PARKED IN THE ***** MALL AND WALKED OFF PROPERTY LEAVING VEHICLE BEHIND THAT MADE THE VEHICLE SUBJECT TO BEING ***ED. WE WILL NOT BE ISSUING A REFUND AT THIS TIME.Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 3/12/2023 my family was participating in an organized vendor pop up at Jax Beach. As parking was already full we just parked our car temporarily in a close by restaurant to unpack and finish setting up our display. As we crossed the street not 50 ft. from our vehicle I notice a tow truck zoom into the parking lot. I immediately ran over to the car and tried to signal to the driver to stop but as I was doing so the driver of the tow truck backed into my vehicle so fast I had to jump onto the tow truck to avoid severe damage to my legs. The driver then proceeded to exit the truck screaming profanities and then shoved me off the truck and continued to threaten violence as I was just trying to not have my car towed. The driver then forced me to pay him $80 to drop my car while continuing to insult me and my family as well as bystanders to the incident. I was not provided a receipt from the driver as he immediately drove off, never having my car even attracted to the truck. I have since attempted to contact the company multiple times but they continue to not address the issue. I have attached a police report of the incident as well.Business response
04/13/2023
In regard to this incident, the complainant was parked on private property during an event at the beaches. Our customers at the beaches have limited parking for their customers, so when non-customers park on their property we provide a service to tow them away. Our driver had backed up and attached to the vehicle. Before the driver could see the man running from across the street he leaped onto the truck and demanded his vehicle be dropped. The driver advised the complainant of the drop fee of $67.24. The complainant became very aggressive and verbal with the tow driver. The complainant then gave the driver cash for the drop fee and said repetitively "Get the **** out of there". The driver could not speak as the complainant would not allow him to. Our driver then left the parking lot as to not get into a more advanced altercation. The tow was valid, and the complainant was illegally parked on private property.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
722 10th St S
Jacksonville Beach, FL 32250
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.