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Business Profile

Apartments

Spinnaker Reach Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within a few days of moving in my AC unit begins to freeze up anytime at AC unit was on it would freeze into a solid block of ice I called the office I texted the office I sent pictures and I put in a maintenance request online through the website getting no response I attempted to somewhat clean the AC unit and wipe it out with its 20 years of dust and dirt and *** knows what else and I was trying to find also there's a leak somewhere so there's water all in the AC unit on the floor and I explained this to them too but it's leaking water everywhere in the closet all around my water heater they have yet to come check it now I find out I have a bacterial infection in my lung and pneumonia and the doctors couldn't figure out what I was sick with because I had flu-like symptoms it wasn't the flu it wasn't covid and when they did a chest x-ray they found bacteria in my lungs some people have a medical history or don't have a strong immune systems as everyone else and I nearly died this weekend with 106.8 fever because these people won't come and clean anyone's AC units but yet everyone here pays over $1,000 in rent and the place is falling apart it's never been maintained anybody that's been here more than a year tells you they do absolutely no maintenance

    Business Response

    Date: 04/24/2023

    Maintenance has come to the apartment to add Freon. Breeze Heating and Air has been called out waiting on them to come out and looking for leak.

Spinnaker Reach Apartments is NOT a BBB Accredited Business.

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