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Business Profile

Auto Repairs

Stacey's Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Stacey's Auto Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stacey's Auto Repair has 2 locations, listed below.

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    • Stacey's Auto Repair

      495 Ellis Rd S Jacksonville, FL 32254-6505

    • Stacey's Auto Repair

      7615 Strato Rd Jacksonville, FL 32210-6769

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see Attached document

    • Initial Complaint

      Date:04/28/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $950 Work to be performed: painting, front bumper repair, and back fender repair. Front bumper was not repaired. Paint job is very bad. There are runs dark spots and lines in the paint. The back bumper also has a white spit that was missed being painted all together. You can tell the pressure of his paint gun wasn't correct and he didn't purchase the correct paint. He acknowledged in text that the paint looks bad and tried to fix unsuccessfully by repainting a second time When I expressed I was unhappy and would like it to be done right or give me a refund and I will have someone else do it right. He refused to do either.

    Stacey's Auto Repair is NOT a BBB Accredited Business.

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