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Find a Location

Salt Marsh Restoration and Design LLC has 1 locations, listed below.

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    Business ProfileforSalt Marsh Restoration and Design LLC

    Bathroom Remodel

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    848 Pleasure Bay Dr, Jacksonville, FL 32225-5680
    BBB File Opened:
    1/31/2022
    Years in Business:
    4
    Business Started:
    4/15/2020
    Business Incorporated:
    4/15/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Ryan Pope, President
    • Ms. Lacy Pope, Managing Member
    Contact Information

    Principal

    • Mr. Ryan Pope, President

    Customer Contact

    • Mr. Ryan Pope, President

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On June 29, 2023, *****************, president of Salt Marsh visited my property to quote the installation of pavers to widen my driveway and install a small patio in my back yard. He quoted $5,000. he wanted a down payment of $2,000 dollars.I agreed, and gave him a check for $2,000, which was cashed the same day, June 29, 2023.I have called his business *************) many times, leaving messages for the past 5 months with no response. In my mind this is a situation of deception and theft. No communication or work has been to date.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David R

    1 star

    05/23/2023

    It was one of the biggest mistakes in hiring Salt Marsh. Ryan promised to use great subs, but he ended up doing much of the work with lead to inferior quality. When subs were used like pluming and painting he never was around to supervise. He also rarely showed up on time or when promised. We ended up firing him and have to get our own subs to fix his work. For example a flooring contractor to fix the tile work, a trim carpenter to fix door frames, and a power wash company to clean up the mess that he left on our driveway. We spent a month and a half on this project before we finally said that we have had enough! We have never worked with a more unprofessional contractor.

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