Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the full description see the attached word document. My dispute is over a rental car bill that is due to poor communication and lack of effort to fix my vehicle. My vehicle was at the dealership for 15 business days and I never received a quote for the repair. It took almost two weeks for the dealership to respond to an email from the warranty company. A summary is below. I had every intention of having the repair completed at Beaver under warranty or out of pocket. It is where I bought the vehicle. However, after this ordeal and a car rental bill approaching $800 I could no longer wait on Beaver Chevrolet. The vehicle was dropped off at Beaver on 2/17/25. I had the vehicle towed from Beaver on Friday 3/7. The repair will be completed in 3 days at another shop. I will be out $900 for the rental at that point. My truck was at Beaver for 3 full work weeks. My service advisor called me once. I was only able to speak to him once after calling on 5 different days. Multiple times I mentioned the rental I was paying for and nobody cared. I never even received a quote for the repair from Beaver. They didn't even call me to see why I was having the vehicle towed to another shop. I want other consumers to be aware of this poor customer service and I would like reimbursement from Beaver for part of the rental bill. The service advisor told me on 2/18 "good news is I have the parts in stock". 1 week should have been ample time to complete the repair.

  Business Response

  Date: 03/17/2025

  Good Afternoon *****,

  After reading *** ***** ********** letter I was able to discuss his concerns with my team and unfortunately when it comes to a third-party warranty company we are at the mercy of their timeline (even know this is our own warranty company we purchase protection from) That being said, I do believe Beaver Chevrolet could have done a better job communicating with *** ******** through this time period with more frequent updates and transparency to why it was taking so long for approval. Beaver Chevrolet has to provide the warranty company all service records of the truck even if the services were not done here. I know there was some communication back and forth trying to provide this later in the process but was not in a timely manner. Again, this is something I believe Beaver Chevrolet could have done a better job communicating. That being said, ***** has been a great guest of ours and do not want one blemish in our 6-year relationship allow this to be the only way to judge us. So, I have attached a copy of a check for $600 that I signed this morning and FedEx out to him. I know this is not how we typically operate and do not ever want a guest to feel this way based upon an experience. I have also reached out to ***** directly to provide him and apology and the hopes this will be a chance to restore faith in our process. Should you have any questions please do not hesitate to reach out to me directly.

   

  Regards,

  ***** ******

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1st, 2024 I purchased a 2020 Chevy Silverado 1500 from beaver Chevrolet I walked out the door paying almost 54 thousand dollars it came with a warranty that lasted till 100 thousand miles . About a month later I notice my vehicle has an oil leak so I take it in I drop it off on memorial day( service was closed but I left it overnight) talked to my service advisor who was great provided me with information on everything he in fact did tell me there was a oil leak but couldn’t find out where. The service manager calls me on Thursday and states there isn’t a leak I need to come pick up the truck.i pick it up and my seat motor no longer works. Friday morning I walk out to my truck to leave for work and notice I have fresh oil on the ground under my truck ( I have pictures) I called Friday , Saturday, and Monday morning no one answers I left voicemails the manager wouldn’t call me back. I went up Monday afternoon spoke to the manager I stated that I no longer wanted the truck and sales told me they couldn’t give me what I paid for it so I wouldn’t return it. So I had service look at it once again and now they are saying they found the leak they needed to order parts that’s was on June 3rd. The service manager told me the parts would be ordered Monday and they would receive them Wednesday and to bring the truck Saturday to get it fixed. Well I called Wednesday , Thursday and Friday left voicemails no response back and it is now Monday June 10th I still have a truck that is leaking oil and a seat that I can’t adjust. I want my truck fixed or I want a new truck. This is completely unacceptable.

  Business Response

  Date: 06/13/2024

  Good Morning, 

  We are currently working on a resolution with this guest to fix both the concerns as we have ordered the part to repair the seat and plan to fix any concerns with the oil leak. We had planned to do this first step June 10th, I believe the guest decided to repair both at the same time. That being said as of June 13th we have received to part and plan to reach out to the guest today June 13th to schedule both repairs. Guest is requesting a truck for loaner while repairs are completed. We do not typically offer trucks as loaners but are working on this exception too. ***** Weber our Service Leader is working on coordinating everything for him today June 13th. Should you have any questions please do not hesitate to reach out to ***** or myself directly. 

   

  Regards,

  ***** ******

  General Manager

  ************

  Customer Answer

  Date: 07/12/2024

  Problem:
  On April 1st 2024 I purchased a 2020 Silverado 1500 it is a certified vehicle. When I was shown this vehicle it hadn’t even been available on the lot just yet it just came in a week prior as a trade in. They sold me the vehicle I walked out the door financing 54k I loved the truck but in the 3 months I’ve owned it and the two payments I’ve made on it I have had nothing but problems with it. Not only with these problems they also lied to me at point of sale. They told me it was a one owner vehicle which I later looked up the vin and it stated someone purchased it drove it for 2k miles and returned it. I think it has something to do with the issues it had . Starting with an oil leak that took them 2 times to try and fix it after giving me the run around on it , to problems with the seat motor , to transmission slippage and not to a multi cylinder miss fire. For the misfire it has been in service multiple times and every time I drive it off the lot the check engine light immediately comes on. Well on July 9th I dropped it off to get it checked out for the 2nd or 3rd time and was called on July 11 and was told it was running great and was fixed. Not even 5 minutes after driving off the lot the check engine light came back on. While on July 10 I came to the dealership to try to get them to make things right and give me what I paid for the truck and I would buy a brand new one. Well they tried to get me to roll over 17k which is not going to happen ever in my life not when it’s the dealerships mess up on this truck. Well I was told the would get back with me on the 11th with some numbers to come to agreement I never heard back from them so I went and got my truck from service and left. I want this handled with professional customer service and I want beaver Chevy to stand behind this faulty vehicle that they sold me. I also talked to them about 2 weeks about about them standing behind their product. The manager told me to call my leinholder and let them repo it.

  Desired Outcome:
  

  Replacement; Refund

  Business Response

  Date: 07/24/2024

  *****,

   

  I apologize I must have missed this one.

   

  *** ***** vehicle was corrected and sent back to him and he is completely satisfied to my knowledge at this point. Should you have any questions please do not hesitate to reach out.

   

  Regards,

  *****

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a 2019 Chevy malibu as a trade in back in July of 2023. I was told that the car came with a warranty, gap insurance, and that marianne was included. I was aware i had about 1,000 of negative equity and that’s it. I was never advised that those items were option nor did the purchase price match the amount i was told. **** sold me the car and also didn’t mention anything as well. He told me it was “birthday deal”. A few days after i was finnally able to login to my credit union and my loan was nearly $30,000 when i was under the impression it was $25,000. I text **** regarding the conflicting info and I was told it the extra about was the negative equity. Mind you it was only $1,000-ish that was carried over. Fast forward to yesterday, ** advised me I couldn’t trade in my 6 month old car because i had $12K of negative equity. He proceeds to tell me that car depreciates that fast and etc. He proceed to tell me the purchase price was $18K and that the rest of the almost $30k loan was warranties that i wasn’t aware I was signed up for. ** went from telling me there was no way to trade the car in - to his manager said to come in and I could get a 2024 with $0 down. I let him know i wasn’t interested as the service here wasn’t good from the beginning and that I wanted to cancel the warranties as I was told all of this was included not optional. Today, I spoke to ******** the finance manager and both ******. The taller/slim **** asked me what i wanted him to do and said because i had the car for 6 months that they could only prorate the amount of the warranties which i was advised was included.I am PISSED bc i was misled into purchase an $18K vehicle with a $10K warranty. I hate that i had to sit in my car to right this LONG review because no one wants to be responsible for this. Be CAREFUL purchasing a vehicle from here as they probably do the same thing to others. The managers nor the employees wanted to let me know when the owner would be available and blatantly disregard my concerns enough though I initially questioned the price that i bought it for as it wasn’t what i was told. If i could go back to July, i would’ve spent my money and trade in elsewhere as this is the worst service I have ever received. I had to file a formal complaint before the manager **** would even take my call. To top everything else off I told ** the only reason I was coming in (even though i told him i didn’t want to) then proceeds to still try to get me to trade in the car because now I magically qualify even though he just told me the day before I had too much negative equity. I wasted an hour of my life coming here to be try to be talked into trading the car in to **** telling me oh well pretty much. I have never received service like this from any dealership. No one in the whole dearship tried to see my point of view and I felt belittled as I didn’t have anyone to go with me back then or now and I don’t know much about cars but I do know when the math isn’t mathing. I just want all the extra stuff I was mislead into purchasing refunded to me not a portion of it. Thank you to beaver Chevrolet for me feel less than. I hope this place gets shut down for the shady things taking place. On a positive note the receptionist at the front with the braided hair was very kind. I am uploaded screenshots so the whole can know what type of people work in this establishment. ****, ****, and ** i will never step foot back into this dealership

  Business Response

  Date: 03/06/2024

  We did everything we could to provide her exceptional service. I believe after a period of time she wanted to trade her vehicle in for something different but based upon the market shifts and growing interest rates it makes it tough in her current situation. The idea that she unknowingly bought additional products is an unfair statement and she has signed all documents for the extended products. We have even at this point offered to cancel and she accepted we cancel those products for her refund. We believe we have done everything we could to try to see her happy again with her purchase or happy with the vehicle. I just believe at this point she was hoping to get a different vehicle, and at this point it makes it tough with interest rates and negative equity. We are willing to keep trying as time goes on to just help anyways we can to see her happy. 

  Customer Answer

  Date: 03/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: The business did shady business. I have already gotten a new vehicle and I am request the total amount of the warranties to be refunded as I didn’t want it from the beginning. The proof is in the screenshots.

  Regards,

  ****** ******

  Business Response

  Date: 03/20/2024

  Good Morning *****, 
  
  We were able to help cancel all her products and work on getting a refund from insurance companies. But she did decide to buy elsewhere. Unfortunately, we struggled to be able to find ways to satisfy her
  

  
  

  Customer Answer

  Date: 03/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the business only partially refund me for warranties that i didnt know were added on to my car loan. I had over 10,000 in warranties and it wasn’t until I inquired about possibly trading that vehicle in did i find out from BEAVER CHEVROLETS employee that all of these warranties were added. I only had the car 6 months and I want the total amount of all of the warranties refunded. I have already filed a civil complaint. I no longer wanted to do business with them which is why i have since got rid of the vehicle. Please refund the entire warranties as they should’ve never been added to my loan to begin with. The car was 18,000 yet the dealership added $10,000 worth of warranties without my knowledge. I will be taking this as far as I can. So, please do the right thing and cancel those polices. It still blows my mind I only got half of my money back when i only had the vehicle for 6 months. I am pissed and I will continue to leave my feedback on review sites and ect. as it was not a good experience at all. 

  Regards,

  ****** ******

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car needed service so I booked an appointment for Monday at 0800. I dropped the car off right on time and checked in with Evan. On Thursday of the same week, I called for an update and was told they haven't run a diagnostic yet (which literally takes less than ten minutes). The car sat there for three days and wasn't even touched. I said this is not acceptable and the response I was given is "some cars have been here two weeks". I inquired about picking up the car and taking it somewhere else. I was then told they would check again on its status and call me back. A few hours later, I received a call stating parts were on order and was not scheduled to deliver for another week. One of the days was a holiday (Labor Day) but I checked UPS and FedEx, which were still operating. I called back for a status update the following Wednesday. My call was forwarded to voicemail three times. The voicemail box was full. I called again and asked for a service manager. Left a voicemail. No return calls. Called back later that day and was told they left a hand written note for the advisor to call me. No return calls. Called again the next day and was again told "they left a hand written note for the advisor to call me". Four hours later and still no return call. THIS SERVICE DEPARTMENT IS TERRIBLE. I EVEN PURCHASED MY CAR FROM THEM. WILL NOT BE A REPEAT CUSTOMER.

  Customer Answer

  Date: 09/07/2023

  The car is still there.  I called back again and was able to speak with someone.  Apparently the part arrived today.  Said they hope to be done tomorrow but most likely on Monday of next week (even though they are open on Saturdays) because the service person who does the repair is not back until Monday?

  Business Response

  Date: 03/31/2025

  Dear *****,

   

  After reviewing the information listed below on this complaint Beaver Chevrolet believes they provide a level of service above all. Unfortunately, I see it all to many times, when a guest is truly inconvenienced by a repair on their vehicle. The idea of a repair on a vehicle is never truly planned so it really can throw scheduling off for any guest when it comes to professional or personal transportation. As stated a true diagnostic test is not a 10 minute inspection, yes do you have the ability to run a diagnostic test with a code reader, yes. But this is not a true multi point inspection or a diagnosis of repair it only provides codes. We are number 1 in ***************** when it comes to ************** master technicians, while having 8 in our service shop. Unfortunately we want to get to everyones car as fast as possible but sometimes parts do get delayed through *** strikes, ***VID delays, and factories temporarily closing. We also do close our shop on Labor Day for our employees so I do also apologize for that. We at Beaver Chevrolet would love a chance to show you this service was hopefully a one off situation for you and would love the chance to restore your faith. As the Executive Leader I would like to extend a offer of a free visit for this vehicle I will put on your file for a free oil change, a free tire rotation, and a free multipoint inspection for any inconvenience we may have caused during this time, our sincere apologies. Should you have any questions please do not hesitate to reach out to me directly. THANK YOU!!

   

  Regards,

  ***** ******

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter & I purchased a Chevy Equinox from the dealership on Feb 11. We had a voucher for the financing. They said that GM was offering a lower interest rate if we wanted to try to qualify. We agreed & signed the financing papers. On Feb 14, the finance office said they did not accept the pay stub for my daughter because she worked for the family business. Fine then we would use the voucher we came with. Beaver Chevy pulled 7 hard inquires on my daughter & I on Feb 16. We e-signed for the voucher on Feb 21. Feb 23 I contacted my bank to see when we would sign the papers & found out that Beaver had never asked for the financing. The Bank contacted Beaver the same day & did not get a response until Feb 28. However, the vehicle was in an accident on Feb 26 & was reported to our insurance company. (my daughter backed into a pole). On March 2, we finally signed the financial papers and paid for GAP insurance not thinking we would need it. Because of the way the car was built, the cost to repair was too high & the insurance company totaled the car. The insurance pay off was short $5,000 but GAP declined the claim. None of this would have happened if Beaver did not drag their feet with the financing paperwork. Beaver took 17 days to email our bank for the voucher. And to top it off, ****** & I both received decline letters from GM for financing dated April 16. This is more than 2 months after the car left their lot. I feel that Beaver should cover the $5,000 short fall.

  Business Response

  Date: 03/31/2025

  Dear *****,

   

  After reviewing the information listed below on this complaint Beaver Chevrolet was trying to do everything we could for our guest in acquiring Financing with one of our lending institutions who does offer the Gap protection, this was one of the reasons we were trying to use one of our lending institutions instead of the guests own financing. The second reason we would try to help the guest acquiring financing is to help lower their overall interest rate and interest paid to their bank, at this time we were able to do that for the guest. Unfortunately this guest choose to go with their financing which did not provide them with the gap coverage at the time of sale. We are Beaver Chevrolet would be willing and able to sit down with ****** and her daughter to go over each of these inquires and try to help her get them removed. Also, these inquires will fall off of their credit in 24 months. This means in the next ***** days these inquires will be removed from their credit no matter the outcome. Should you have any questions please do not hesitate to reach out to me directly, THANK YOU!!

   

   

  Regards,

  ***** ******

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left Florida and moved to Arizona. Before I left I took my vehicle to Beaver Chevrolet for service. They told me I needed rear brakes before my trip. On January 24, 2023 I had them replace the rear brakes for $299.95. I have the invoice # **********. I drove to Arizona @ weeks later. When I arrived in Arizona 10 days later my rear brakes were making noise. I took my vehicle to a local shop where they informed me that the rear brake job had not been performed. I had the local repair shop replace the brakes and rotors which were now damaged for a total of $358.80. ( I have the invoice ). I want to be reimbursed the $299.95 for the work that was not performed.

  Business Response

  Date: 03/20/2023

  ***** ***** ****** **************************** ***** ******* ***** *** **** ***** ** *** **** ******* *********************** ******** *** *** ********* ***** ****** *****

   

  I know we have spoken in the past about receiving these FINAL NOTICE complaints, but again this is the first I am hearing of this from BBB. Also, I have reached out to my Service manager about this situation.

   

  I researched this with my service manage and all the documents that were provided from our service department that shows the work was completed. That being said we believe we have done everything the right way from the standpoint of servicing the vehicle. We however believe in customer loyalty and would always try to do right by the customer in a situation like this. We do believe it is possible the caliber could have locked up causing the damage. We have decided for customer loyalty we will reimburse the $299.95 as requested to the guest. Should you or the guest have any questions please do not hesitate to reach out. We believe this is the resolution the guest is looking for in this situation. We are sorry for any inconvenience caused to any party. We will be mailing a check out today and should receive in the next 5-7 business days.

   

   

  ******** ***** ****** ******* ******* ****** *********

  Customer Answer

  Date: 03/21/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** ********

   

• Initial Complaint

  Date:06/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in dealership roughly 45 days ago to purchase a vehicle. With doing this I supplied a one thousand dollar down payment. They have given me the run around asking for things I know is not normal when verifying income or job history such as, tax documents, bank statements, and 1099s. The car was given to me after signing purchase documents with lender and down payment was received. 45 days later the funder says they can’t do the loan and the dealership wants the car back. I stated to them I am a truck driver and am on the road so give me a few days to get home and I had no issue giving the car back because it has been a shady business deal from the beginning. They showed up to my home unannounced where my mother is staying and demanded the keys to my vehicle after harassing phone calls placed to me after I told them don’t just show up. I then demanded my full one thousand dollar down payment once I came in town and they stated it would be no problem. They then decided to not wait until I got in town whiteout notifying me refunded it back to my card used to purchase. Upon receiving the refund it was for less than amount I put down, with them stating I had to pay the drivers for coming to pick up a car I told them not to pick up in the first place. The car has literally sat for 42 out of the 45 days I had it because I am an over the road truck driver. There was no damage or mileage put on the car and I should not have been the one paying 2 drivers to come get a vehicle when I stated I would bring it myself and also I know those drivers are getting a salary for working so I should not have to pay them for that reason as well. I also received a text message showing no money was owed on the car and I was still charged to have drivers recover vehicle. This business with them has been shady from the beginning and completely unacceptable.

  Business Response

  Date: 06/28/2022

  That being said, this is definetly a tough email to read as we never want a guest to feel this way and we do everything in our power to help a customer obtain financing through our lending institutions. In this particular case our guest was originally approved through a preliminary loan process. During final funding procedures the banks verified she was no longer working at her current job and switched to a employer that was 1099 provider. This new information provided to the lending institution is against their guidelines so the bank rescinded her approval. During the approval process our guest must sign a document stating all information provided is accurate and should anything change during the funding process the bank has the right to rescind the loan. Unfortunately, this is taken out of our hands and truly frustrates us too. We never want to see a guest have to return a car this is not go for our business either. We are in the business to sell cars, not to take cars away from customers. Also, in reference to the down payment our staff followed protocol for refunds of down payments for any wear and tear on a vehicle. Our guest at the point received $50.00 less than her initial down payment. In this case I would like to help our guest anyway I can for this unforunate situation, so Beaver Chevrolet has sent our guest the difference in down payment of $50.00 in the mail as of 6/28/2022. Should their be any questions from the guest or you I would have no problem answering or helping anyway I can. Please do not hesitate to reach out to me directly. 
  
  Regards,
  
  ***** ******
  General Manager
  ************