ComplaintsforVenus Fashion, Inc
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Complaint Details
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Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After a purchase from Venus earlier this year, the company has started to send me unsolicited catalogs. I have contacted them via email 4 times now asking them to please stop, but they continue to send the catalogs and have not responded. This is not the first time I've had this problem with this company. The last time was in 2009.Business response
01/18/2022
January 18, 2022
Thanks for giving us the opportunity to review *** ********* concerns! We are so sorry that *** ******* received catalogs after contacting us multiple times requesting to be removed from our catalog mailing list.
We removed *** ********* name and address from our catalog mailing list effective December 27, 2021. There is a possibility that customers receive 2 – 3 catalogs after we process a catalog mailing list removal because catalogs are printed a few months before the mail date.
We have also reached out to our Circulation Department to ensure her name/address is permanently suppressed from all of our mailing lists.
As requested, we will send an email confirmation to the email on file with us. Thanks again for allowing us to respond to *** ********* concerns.Initial Complaint
12/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a top from your site before and it was too big. I ordered a top this month and it was too big again. Im seeking a apology and any other offer of support.Business response
01/05/2022
Thanks for submitting *** *******'s concerns to us.
We are so sorry that the sizing did not meet *** *******'s expectations. Upon reviewing her order history with us, we saw that we processed a merchandise exchange for a smaller size on 12/15/21. The new item was delivered on Wednesday, 12/22.
We reached out to *** ******* today and verified that her concerns have been resolved. We also issued a $25.00 complimentary e-certificate, which will be delivered to the email she shared with us.
Thanks again for submitting *** *******'s concerns! We thank *** ******* for her feedback and look forward to serving her in the future.
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Customer Complaints Summary
27 total complaints in the last 3 years.
6 complaints closed in the last 12 months.