Complaints

This profile includes complaints for Southeast Orthopedic Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southeast Orthopedic Specialists has 3 locations, listed below.

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  Southeast Orthopedic Specialists

  6800 Southpoint Pkwy Ste 300 Jacksonville, FL 32216-8203

• 

  Southeast Orthopedic Specialists

  6500 Bowden Rd Suite103 Jacksonville, FL 32216-8070

• 

  Southeast Orthopedic Specialists

  4565 US Highway 17 Ste 200 Fleming Island, FL 32003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited this office to assess shoulder AC joint separation on 1/19/****. Had *rays and Dr. visitation who recommended e*ercise/rehab. Also mentioned the possibility of using some app which I, to be polite, was noncommittal towards, though there was no way I would pay for such a thing. Received statement with charges for: - REM THER MNTR DV SPLY FOR **** - REM THER MNTR 1ST SETUP & EDU FOR *** I neither requested nor received these services. I had no intention to ever request these type of services. And yet, they were on my statement. I called multiple times over the weeks following. I left two messages that were never returned. I also got ahold of a person on ******* *** *** **** that said she would have the statement corrected. This week I sent in two electronic messages requesting that they remove those charges, neither of which has been responded to. I paid the ****** balance for the *rays on *********, since this was the only valid charge on the statement. The statement number for the bill is: claim #******** They also attempted to get the insurance to pay for these "services", which were declined. I find this activity fraudulent, and their non-responsiveness just reinforces that sentiment. I would like for this business to correct and reissue the statement, removing those fraudulent charges for remote services never rendered or requested.

  Customer Answer

  Date: 02/29/2024

  Attaching requested signed HIPAA authorization for release of health information to the BBB.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2022 I had shoulder surgery. Prior to surgery I was required to pay a deposit of $1443.55 which I did promptly with my grandmother's credit card. (Surgery went great, very happy with the outcome and care I received.) I checked with my insurance and they paid $1271.20 for the surgery and my portion was $0. I called in August and confirmed that I do have a credit balance that is due to me. Because the credit card used for the deposit expired in July they said they could not refund the card even though I have the new expiration date. They said it was not possible and that they would need to request a refund check. I've called a total of 5 times (Aug spoke with *****, Sept spoke with *****, Oct left message/no return call, lastly 11/9 left message/no return call & called again and spoke with *****. I also sent an email on 10/28 through the "contact us" link on their website ********************************. Each time I speak with ***** she is very pleasant and assures me it will be processed, but that they are very short staffed and that there is one person who works very limited hours that can process the refund check. Each time she follows up with an email to the person who processes the refunds. It appears she is doing everything she can, and the issue is with the accounting department. It has been 9 months since my surgery and still no refund, and each month I am paying interest on the credit card that the deposit was initially put on. I literally pleaded last time I called because I am a college student with very little income and this is a lot of money to me. I have been extremely patient and I have never encountered such billing practices from a health care provider. Any assistance you can provide is appreciated.

  Business Response

  Date: 01/06/2023

  Good Morning, 
  
  First of all please let me start by apologizing.  I am sorry it took this long to issue a refund. I will have my refund specialist,   who is out till Tuesday 1.10.22 process the refund. I will have her reach out with a timeline of when the check will be issued.  Any questions please contact me directly at ************
  
  Sincerely 
  *** ****** 
  

  
  

  Customer Answer

  Date: 01/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Thank you for your response and the information provided.  I would like to "reject" the response until I have confirmation that the check has been mailed.  I would prefer all communication to come through this site.  I am hesitant to mark this resolved because I have been told many times the refund would be processed and it never was.  Please notify me here once it has been mailed and then I will mark it as resolved.

  Regards,

  ******* ***

  Business Response

  Date: 01/17/2023

  Good afternoon, 
  
  The check was mailed on 1.12.23. 
  
  Thank you 
  *** 
  

  
  

  Customer Answer

  Date: 01/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Good morning,
  This complaint can be closed.  I originally rejected the business’s response because I wanted to wait until I received the check. I have now received the refund and the complaint is resolved. I did not see the option to do this on the website. ******** ******** has been assisting me with the complaint. Thank you. 
  
  ******* ***
  Sent from my iPhone
  

  
  

  Regards,

  ******* ***

   

• Initial Complaint

  Date:04/20/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/2021 I made a payment of $2365.28 which was $244.57 more than was owed. I didn't have a current bill available when I made the payment. I contacted the billing department in December and requested a refund. I sat on hold for over an hour waiting to speak to someone and was told they would reconcile my account and send a refund. No check was ever received. I am uploading the receipt with this complaint.

  Business Response

  Date: 05/18/2022

  Southeast Orthopedic Specialists received the customers credit card payment on 11/23/2021 and payment was applied on 11/29/2021 to owed balances.  Customer still has a balance of $123.51 for services. 

  Customer Answer

  Date: 05/19/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I paid every bill that was received for the amount that I was shown as responsible for. Totaling roughly $4,000 for the surgery and office visits. My insurance does not show any unpaid bills from Southeast Orthopedics and I have not received any bills for the $125. I can provide bank statements and receipts for these payments. 

  Regards,

  ********* *****