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Business Profile

Concrete

Big Cat's Concrete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 22, 2021, Big Cats Concrete poured me a new concrete driveway. Paid $9,810. On November 27, 2021, I called **** ********, owner, about cracks appearing in my driveway. I've talked to ***** several times over the past year, and all I get is lies. The cracks are getting worse. If you Google Big Cats Concrete, you will see many complaints about this business, on Yelp and Google reviews.

    Business Response

    Date: 02/02/2023

    From: ******* ********* <*******************>
    Sent: Thursday, February 2, 2023 12:09 PM
    To: **** ******* <*********************>
    Subject: Re: Better Business Bureau Complaint Final Notice

     

    The concrete was installed correctly and control joint where cut with in 48 hrs. The homeowner contacted me and I went out and looked at the driveway. I contacted the concrete plant to Evaluate the batch of concrete that was used. The finding were there was not a problem with the concrete. The homeowner than Harassed
    Me and began to threaten me and was caught on cameras at my home driving in my circle driveway. It’s hard to work with someone that try’s to tell you how it’s suppose to be done. I feel that I did everything to get it resolved but seems to be not satisfied with anything that is done on the property. 

     

    Thank you

    **** *********

    Big Cats Construction&Concrete

    ************ 

    ************

    Customer Answer

    Date: 02/02/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: All lies. Except, I did drive thru his driveway, once to make sure the address was correct. The concrete has too much sand in it. It's cracking and crumbling.

    The concrete company has never come out to look at the product. I'm not sure he ever contacted them....all he does is LIE.

    Regards,

    ****** *******

Big Cat's Concrete is NOT a BBB Accredited Business.

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