Complaints

• Initial Complaint

  11/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is one of the few financial institutions still stealing money from people who are having financial problems. I’ve been struggling emotionally and financially since my husband died and I lost my job. This resulted in **** payments coming through when I didn’t have the money to cover. VyStar understandably denied the charges but still charged me a $39 fee for every attempt. One of my accounts was charged over $500 in fees alone in May 2024! That’s only on one account. There are more. I thought VyStar cared about their members, but it is apparent that they only care about their bottom line. When I tried to contact member services I had trouble with them over verifying with ridiculous questions then on chat I lost connection right after going through verification hoops. I was also told they could only refund a max of 3 charges. It’s insanity. I feel like I will never be able to dig out of this hole and Vystar is just shoveling the dirt on me while I try to get out. Can someone please have a heart and help me out?!

  Business response

  12/12/2024

   Please see the attached complaint response for ***** ******** (ID #********).

• Initial Complaint

  11/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October of 2019, my mother and I closed our safe deposit box at the ****** location. We handed in the keys and told we were good to go. We then moved to another state. We have been getting billed for this safe deposit box even though we were told multiple times we were good to close it. We said we do not have the key and would cover the cost for a replacement if it meant we could stop getting bills. They declined this saying we couldn’t do that and we need to go in person. I explained to them that I am in the ******** and cannot go in person as I am no where near ******* anymore. I have spoken to several people over the past few months/years about this issue. The last gentleman I spoke to said he would email a special department and I should hear back in a week. I never heard back from the company and it’s been over a month now. I just received another bill in the mail from the company, this time with late fees. I am asking once again to close this account. I will pay for the other key because the branch said they do not have it. I just want to close this account please.

  Business response

  12/12/2024

   Please see the attached complaint response for ***** ***** (ID #********)

• Initial Complaint

  10/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I opened a VyStar checking & savings acct back in 06/2020 while living in ************ but ended up having to move back to ******* **. The closest VyStar branch is now about 3hrs away so I decided it was best to close out my accounts and have a local bank. Upon trying to close my accts in 4/2021 they informed me I was not allowed to close my savings (was allowed to close checking) bc my mom has me listed on her checking account as well (for emergency purposes). So in order for me to close out my svngs acct she would have to close out her checking account or close/reopen her acct again without me listed on there. This would require us going to an actual branch to do. Which again is 3+hrs away (6 hour round trip) to do something that shouldn’t be necessary to begin with. Proof of identity should be enough to keep someone’s name on an acct, but they are saying I’m required to have an actual acct with them to remain on hers. One thing should have absolutely nothing to do with the other. And they’ve already checked my identity in order to open my accounts to begin with so that should be sufficient enough to keep my name on my mom’s account without having to keep my acct open. So since 2021 I have been forced to keep this random savings account open against my wishes. My money is being held in there (granted not at all a significant amount) and I’m unable to even access it. Which should be illegal. Any time I even call to discuss this I end up having to speak to a supervisor bc they can’t even confirm my identity since there’s no recent transactions since opening the account in 2020. NOW to top things off they are now starting to charge me a dormant fee, so because there’s been no monetary activity they are charging me to keep this account open. To sum up: this bank savings account remains open for over 3 years against my wishes, my money is inaccessible to me and now they are charging me to keep it open??

  Customer response

  11/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ****** *****

  Customer response

  11/15/2024

  VyStar’s response was completely useless in a resolution and instead just reiterated the entire problem. They are still planning on charging me a dormant fee in the future for an account I want closed. They will not let me close this account or access my money in it. My joint account with my mother should have absolutely nothing to do with closing out my own savings account. 

  Business response

  11/26/2024

  Please see the attached rejection response for ****** ***** (ID #********).

  Customer response

  11/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  We seem to just be going in circles and accomplishing nothing. I’m well aware of dates of communication and what has been presented to me as the issue on your end. My problem is your practices. No other bank that I’m aware of requires someone to hold an account to be listed on someone’s account. Usually just several forms of ID, which were presented.
  Nor were we warned when opening these accounts that in order to close one the others would also need to be closed out as well.

  I do not, especially after all this want even $1 of my money in your bank. I want this account closed, I want my money returned to me. Instead you are going to continue to charge me to keep this account open that I do not want open. How does this make any sense? 

  Regards,

  ****** *****

  Business response

  12/02/2024

  Our team has re-evaluated this member’s second rejection and the member has not provided any new information for VyStar to address at this time. Therefore, we do not have anything additional to our previous response to this member’s complaint.
  

  Customer response

  12/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  The business has done absolutely nothing to resolve this issue, other than reiterating what they’ve been telling me all along. I still have this account open in my name against my wishes, they are still holding my money in this account which I cannot access and they are still charging me a dormant fee. There has been absolutely no resolution.

  Regards,

  ****** *****

• Initial Complaint

  10/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had forced placed insurance put on my vehicle loan with Vystar. I contacted them multiple times to find out why it wasn't removed. After a month of contacting them, they finally told me I needed to add liability and bodily insurance, which I had requested the insurance company to add. They did not, and lead me to believe that I had it. After my 20th call to both Vystar and the company imposing the fine, they FINALLY told me I had to add the requested insurance. I did so immediately but both they and the forced placed insurance carrier refused to remove the extra 200. I have been unemployed since April 2024. The only job I was able to find is part time at **** ***** making 16 dollars an hour. I cannot afford the forced placed insurance and am going to have to give up my car because of Vystar's very poor ability to communicate. I am going to sue Vystar.

  Business response

  11/13/2024

  Attached is our response to this complaint. 

  Customer response

  11/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because. you are absolutely being deceitful and not telling the truth about any notices sent to me regarding this force placed insurance, in addition ******* **** lied about me having full coverage that I previously had with *********** Insurance.  You not only continue to be deceitful, but in July of last year, you also lost over 1.000 in payments to my loans with you during your botched system upgrade, that was never found or refunded.  You couldn't even find a record of my banking infomation to show it had been paid, nor my records of my paystubs deposited.  I want it stated on my complaint with the Better Business Bureau that you continue to not operate in the best interest of the consumer.  I will be moving my remainging accounts from your company as soon as I am able too; I closed my checking account with you right after your failed system upgrade lost all my payments.  I have also left you a detailed one star review on ******, which would be 0 stars if that option was available.

  Regards,

  ***** *****

  Business response

  11/26/2024

   Please see the attached rejection response for ***** ***** (ID #********).

  Customer response

  12/02/2024

  Please tell VyStar they did not resolve my request, and I do not accept their response.  

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid for hotel rooms during April 2024 thru the beginning of May 2024 via ******* for my stay in ********. After checking out I realized there were unfounded charges from the hotels charged to my debit card. I filed a dispute with Vystar for these unfounded charges, case number ********. I emailed supporting documentation to the dispute center of Vystar. I received a letter twice from Vystar stating Vystar did not receive the information. I resent the information twice and did not get a response. I forwarded the email with the information back to Vystar and never received a response. The case was subsequently closed. I received notice from Vystar stating they would not reverse the charges. I went to my local Vystar branch to explain what had happened and was told that I should've labeled those charges unfounded instead of disputing them which I did not know. Vystar said they would reopen the case and contact me when there was more information. A month later I called Vystar to inquire and was told that Vystar is waiting for a response from the hotels for the unfounded charges and would be in touch with me regarding this issue.. I did not hear back from Vystar. I went into my local branch today 10/15/2024 and was told that Vystar would not reverse the charges because the hotels claimed the charges were correct. I still do not know where the chargers came from and Vystar told me they could not do anything about it. Vystar said the hotels word was final. Vystar refuses to credit my account. The hotels are not acknowledging any unfounded charges to my debit card. Vystar did not give me a reason that the hotels gave for the unfounded charges. I would like the unfounded charges reversed and the money credited back to my account. ********************** took the hotels word for it and would not reverse the charges. I'm still missing money and Vystar stated the hotels word is final.

  Customer response

  10/18/2024

  The issue has been resolved. Thank you

• Initial Complaint

  10/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a few Vystar accounts that went into collection status and later applied a judgement through the court system. I had been working with Vystar's hired collection attorney ***** *** ***** to resolve this matter. In January of 2024, the matter was agreed to pay $2,000 dollars ($500 per month from January through April of 2024) to resolve this debt and satisfy the judgement. The final payment was made in April of 2024 as scheduled and ***** *** ***** recorded the satisfaction of judgement to the court which was recorded on 05/28/2024. Since then, I have reached out to ***** *** ***** regarding the accounts being cleared up on the credit reports and showing that they have been paid in full and ***** *** ***** informed me that Vystar would be the one to update the credit reports. I have reached out to Vystar a couple of months ago and they stated that they did not have a copy of the satisfaction of judgement. ***** *** ***** informed me that they sent a copy to Vystar showing the balance had been paid. I have on multiple occasions disputed these accounts on the credit reports and they continue to come back as no change, showing an amount written off/charged off but nothing about being paid in full. I am requesting that all Vystar credits that were included in this judgement be updated/deleted from our reports immediately as this has been paid off since April 2024.

  Business response

  10/31/2024

   Please see the attached complaint response for ****** ****** (ID #********).

  Customer response

  11/05/2024

  I accept the response from the credit union. 

• Initial Complaint

  10/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Scamming bank that attach hidden fees to customers accounts after agreement and monies received. Cause inconvenience for customers due to their neglect. I'm so disappointed after being a member for over 17 years. I need resolution and fees reimbursement.

  Second attempt of the repossession of my financed vehicle with this company. They made me pay fees if there neglect of insurance provided TWICE! My insurance have been accurate for the last (6) months and Vystar along with an agent informed me of my window of payment and decided to add fees and REPO fees attached of $500 that wasn't my fault. I spoke with a representative and she also informed me of the mistake THEY made and stated that I was forced to pay for there trip fees. This is illegal action that inables me to move forward. This action needs to be addressed ASAP and the representative that made the first neglect name is ***** ***** at you ********* Branch in ************ *******.

  Customer response

  10/08/2024

  The manager reviewed my account and said she will refund the $180 to bring the account down to 579 but I still have pay their $500 repo fees that shouldn't have taken place after acknowledging that my insurance was accurate and per conversation with the representative on 8/23 with grace period. This is a rip off and and has caused hardship unknowingly thinking AGAIN after communicating with a bank associate and trusting their work ethic. False representation and in the past two years and no one takes ownership of the neglect of researching accurate info from a member for over 15 plus years!!!!!! Horrible business!!! I want my monies refunded of the $500 repo fees and reimbursement of fees to work and transportation..

  Customer response

  10/08/2024

  I want all of my monies refunded for fees added from repos after Vystar acknowledged that it was there mistake for not viewing my account properly. $500 repo fees should've been reimbursed immediately after they realize they were wrong . This credit union has really went down and now treat their customers with entirely no respect of business needs. No one wants to research updates on accurate information on the customers which leads to scams such as adding unexpected and unnecessary repo fees to customers.

  Customer response

  10/23/2024

  ******** in the repo department of Vystar gave permission to the ***** ******** to rekey my vehicle without me knowing. My vehicle presently vis not in working status since picked up scheduled 10/11. The ***** ******** hours are scheduled form 9-5 by appointment only and they said I could not have possession of my vehicle until the 10/14 between the hours of 10 and 1. I received my vehicle and the cashier stated that I needed to sign 5 documents in order to release my property (car). I asked am I going get a copy along with my paid receipt and ********* responded NO. She said that my finance company handles all of it and only gave my a paid receipt. They drove my car up very filthy from the back ( I have pictures) with writing on it. I asked if they could clean it up a little and the guy replied NO and that ty don't pay him enough for to clean. I drove my car to the gas station car wash, went inside, came out and tried to crank my vehicle up. My car wouldn't start and had it towed home. $75. Informed Vystar (******** and she mentioned she'll pass on the info and my case has reached the Senior Vice president **** and that he's going to give me a call. Meanwhile, I'm still without a running vehicle and I've been catching expensive ***** to work daily. I've missed a few days of work with having transportation. Vystar has also placed a repo on my CREDIT report as well while the car hasn't even reached the time frame. I'm asking for a sincere INVESTIGATION and COMPENSATION for this mental harassment from ******** ( repo supervisor) who contacted me on Monday and stated that she has the code to my rekeyed vehicle but it's all ***** ******** responsibilities!!!!! This is totally VYSTAR fault and the inconsiderate behavior from ******** who's having customers vehicle stole for false reasons. What happened to the old VYSTAR compassion and honesty?.... This is pure hatred and I've been a member since 2007. I need y'all help and I've help up my responsibility. 

  Customer response

  10/24/2024

  Today I reached out to ***** ******** and ********* came out with her sister to crank up my vehicle and it didn't work. She started that now both of my keys work and it's my car that's not working. This horrible and my vehicle was in good condition before not was reported. This is a SCAM and Vystar is behind all of this. Everyone is in it together and want me to pay for a non working financed vehicle..... Can someone help me please.... ***** ******** said now it's my responsibility.

  Business response

  10/30/2024

  Please see the attached complaint response for ***** ******* (ID #********).

   

  Warm regards,

   

   

  ****** ******* **** ********* ********* ** ***** ***** ******* ************* ** ***** * ***** ******** ******************** *************    
  

  Customer response

  10/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  This is a coward move for Vystar and transition of the company act of scams.

  **** ********* never called me per VYSTAR representative. I also was informed to have a certified technician to look at my vehicle that ***** ******** whom is CONTRACTED with VYSTAR to act on their behalf. ***** ********/Vystar are the same and the Repo representative Supervisor ******** gave ***** ******** permission to rekey my Non-working vehicle. Meaning Vystar finance/repo are the same people who are giving me the run around. It's more than just about the scamming of monies on ******** part. My vehicle isn't working due to her did honesty to have ***** ******** reprogram my vehicle as well without my permission.I have a non working vehicle I picked up that's no longer working that ******** was going to scam off with the repo company. The technician stated that my vehicle is no longer working because of a new code and it was rekeyed. I am nota mechanic and there's more money involved than what Vystar and ******** is stating. Who gave them permission to REKEY my vehicle? I've spent too much money for other transportation. It's not their personal issue and failure to compensate your customers for your scamming negligence is against the law. ******** needs to be under investigation and how many others has this happened to? My vehicle was rekeyed and the anti theft etc. is NOT working! I was in compliance and followed all rules! Your investigation was not thorough and a lot was faulsefied to cover the reposcam!!! Mediation and truly acting on your members behalf needs to be addressed. I'm so disappointed of this scam and why haven't the so called Senior Vice president **** haven't reached out to me like it was said by several representatives? 20 years of membership and this is low balling..... I'm requesting another investigation and my monies be refunded along with my car being repaired by a ****** dealership and not some scamming ***** ******** business who is CONTRACTED with VYSTAR!!!! Really?

  Regards,

  ***** *******

  Business response

  11/06/2024

   Please see the attached rejection response for ***** *******’s  complaint (ID #********).

  Customer response

  11/12/2024

  Sorry for late response but I was contacted by ****** at Vystar which she wasn't concerned about what happened to me as member. Her response to resolve the matter was answered by saying the word UNFORTUNATELY!

  This is a Credit Union that remains to have faithful customers and some of the new leadership Vystar has in place to rectify situations are horrible. I without vehicle for a month due to their negligence and falsifying information. Not only did I not hear from *** **** ********* the Senior Vice President but everyone who contacted me are scammers. ********, ***** ******** whom are CONTRACTED with Vystar to have the same answer story. I literally hate the way Vystar operates now and very dissatisfied with all I had to endure. No my situation was NOT resolved because the superiors don't care about their clients the way that they used to. ****** called me trying to be surcastic in a racist way and I politely dismissed her call due to her insensitive actions. Vystar already knew they messed up my vehicle and ******** is apart of the whole REPO scam! She knew I made arrangements yoick my vehicle up within the compliance of the time given and allowed the repo company to not only scam me for more money but rekey my vehicle and without me properly knowing and it caused problems moving forward. The only answer ****** had was, as along as it drove off the lot it wasn't there responsibility anymore. Y'all ******* my vehicle up, damaged the ignition and caused me hardship with OUTSTANDING fees to put in y'all pocket and made false accusations to make yourselves look good. NO I AM NOT SATISFIED VYSTAR!!!!! 

  Customer response

  11/12/2024

  Really

  Business response

  11/13/2024

  
  
  Our team has re-evaluated this member’s second rejection and the member has not provided any new information for VyStar to address at this time. Therefore, we do not have anything additional to our previous response to this member’s complaint.
  
  
  

  
  

• Initial Complaint

  09/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Prior to my incident at hand I received two other texts just like the third and it was Vystar so on the day I had surgery & got the text about a charge I quickly texted back NO. Unfortunately according to Vystar the fraudster was already in my account when they called from a Vystar number. I provided all proof of them taking all my money out of all my accounts including my business accounts. Although I had just had surgery & no weight bearing I had to go to the bank the very next day to open new accounts but no one told me that they were going to deny me a debit card for my personal checking & savings acct or I would have never opened new accts. I would have just went to another bank. But they assured me. Well that was incorrect. So the fraudster was able to take all my money from all my accts using ******* & Vystar stated they were going to refund me my money but I would not be allowed a debit card. So then I went and closed all those newly opened accts only to be without a banking institution or a way to pay my bills while on bed rest. I contacted the bank and they stated they’re was nothing they could do that it was the back offices decision and they are not budging. I could see if I had been frauded before and they have had to credit me before but this is a first for me and I have went to the ***, froze all my credit accts, contacted all credit card companies to get new cards and accts. When I contacted social security they told me I needed a lawyer & I should speak with them about what Vystar did to me as a customer. I’ve done everything humanly possible and they were still not satisfied. I have had this acct before they were ever Vystar. Since I was 16. When someone has been frauded like I was, the last thing you need is your banking institution to make thing worse by not making them feel valued when frauded. Now I’m looking into my identity of theft.

  Business response

  10/17/2024

  Response attached

  Customer response

  10/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Vystar contacted me the day they received this complaint and stated that their back office supervisor has decided to reinstate my personal debit card. Like I explained to the young lady whom contacted me that I had already closed my accounts, bought new checks and took my banking business elsewhere. Too bad you didn’t try to make this decision weeks before the complaint and now you’re coming up with another excuse after excuse which absolutely does not pertain to this issue at all. Other cards being issued  on that account is an absolute lie. That was a fairly new checking account that I shared with no one. Now maybe that happened on an account that I had shared with my husband prior to opening this particular account but never from any fraud or fraudulent activity, and definitely not that account we are speaking of in particular. 

  Regards,

  ***** ********

  Customer response

  10/18/2024

  I will accept Vystar’s response. Thank you

• Initial Complaint

  09/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  MY ACCOUNTS WERE LOCKED BECAUSE OF POTENTIAL FRAUD ON 9/13/24 AND THEY DON'T NOTIFY YOU. I called customer service to have them address, that department doesn't work on weekends!!!!!!!!!!!!!!!!!!!!!!!!!! I have had to postponed work and employee work days... I have been on the phone for over 1.5 hrs. trying to get to the fraud department. I tried to contact someone at the corporate office to express my dissatisfaction and concern with this business practice/model. The "supervisor" just keeps stating that there is nothing she can do. She isn't even notifying any upper management that this is a major flaw and should be looked into. I will spare no expense exposing this atrocity.

  Business response

  10/11/2024

   Please see the attached complaint response for ***** ** ***** (ID #********). 

  Customer response

  10/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

   

  There is no resolution other than an apology.

  Regards,

  ***** *******

  Business response

  10/24/2024

   Please see the attached rejection response for ***** ******* (ID #********)

  Customer response

  10/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:  Vystar Credit Union is just apologizing.   There appears to be acknowledgement that the process is being looked into, and has made no attempt to reach out to me for further information.  the letter is generic and ambiguous. 

  Regards,

  ***** *******

  Business response

  11/06/2024

  Our team has re-evaluated this member’s second rejection and the member has not provided any new information for VyStar to address at this time. Therefore, we do not have anything additional to our previous response to this member’s complaint.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  9/12/24 Vystar took funds from my account when they were not authorized to. They need to put back $254 in my checking account. I did not authorized them to do it. Therefore they need to replace those funds in my account. I have bills to pay and they're preventing me from doing that!!

  Business response

  09/30/2024

  Please see the attached complaint response for ******* **** (ID #********).

  Customer response

  09/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: It's not satisfying. ******* ***** and ******* ****** gave me their business cards. I used those cards calling them and leaving several voicemails and emails. They never returned any of the messages. If they don't return any messages, then it was no use giving me their business cards. Since they claim to be operating under my cease and desist request, then I should not be receiving emails about the payment either. Stop the emails as well. 

  Regards,

  ******* ****

  Business response

  10/11/2024

   Please see the attached complaint response for ******* ****** rejection (ID #********). 

  Customer response

  10/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: **** IS LYING. HE SAID THE REPS GAVE ME THEIR CARDS BEFORE I TOLD THEM ABOUT THE CEASE AND DESIST!! THE GAVE ME THEIR CARDS AFTER I TOLD THEM ABOUT THE CEASE AND DESIST, WHICH WAS RIGHT BEFORE I LEFT THE BRANCH!!! I REQUESTED THEY CONTACT MY WIFE SINCE I COULDN'T. THEY NEVER ANSWERED MY QUESTION ON CONTACTING MY WIFE OR NOT!! 

  THIS IS THE PETTIEST MOST UNPROFESSIONAL EXPERIENCE I HAVE ENCOUNTERED. VYSTAR SHOULD BE ASHAMED OF THEMSELVES FOR THEIR UNPROFESSIONAL UNETHICAL BEHAVIOR!!

  Regards,

  ******* ****

  Business response

  10/28/2024

   Please see the attached complaint response for ******* **** (ID #********).

  Customer response

  10/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  ******* and ******* both gave me their cards AFTER I TOLD them about the cease and desist!! They both told me to call them. 

  Therefore, don't lie to me saying they gave me their cards before the cease and desist was mentioned!

  Don't ever take funds from a member's account without their authorization EVER AGAIN!!

  Regards,

  ******* ****

  Business response

  10/29/2024

  This is a third rejection to our previous two responses provided to the member. Our team has re-evaluated this case again and the member has not provided any new substantial information at this time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩