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Floor & Decor has 1 locations, listed below.

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    Business ProfileforFloor & Decor

    Flooring Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10595 Brightman Blvd, Jacksonville, FL 32246
    BBB File Opened:
    2/8/2021
    Contact Information

    Principal

    • Mr. Bernard Maters, Store Manager

    Customer Contact

    • Mr. Bernard Maters, Store Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/23/2023

    June of 2022. NuCore LVP. Cost about $2,600 plus to have it professionally installed. Planks started coming apart and denting like crazy everywhere. I called the business and they said they would send out a third party inspector to complete an inspection. They did that and said it was an install issue. As I have looked into this matter I found many, many others who are having the same problems as I am all over the US. Did we all have bad installers? I think not. Supposed to be a great warranty and DYI install (I chose not to) and a really tough floor so the box says. Very disappointing to spend all this money for a lousy product which clearly does not stand up to what it is intended for. Even went with a thicker wear layer so it would last. I have no kids or animals at home. Only 2 of us. How can this floor be so bad in such a little amount of time. Clearly this a NuCore problem. Added some pictures of the planks separated as well as denting. They also had to go back after finding a bad plank. There are many more. They need to stop selling this floor so others don’t go through what I have had to go through. Do I really need to look into hiring a lawyer or starting a class action lawsuit, Ridiculous ******* **** ***********

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

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