Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The warranty for the slab (10 years) is a total smoke screen. We purchased our new home in *********** in 2020. We had to replace a portion of our tile floor within 2 years, being told that the warranty for flooring ended at one year. I accepted that the first time, but when the tile started cracking and actually lifting off the slab 2 years later (2024), I was told the same song and dance from the warranty team. This time I had a flooring contractor come out and he suggested that we run a moisture test of the slab. This is done by drilling a hole down into the slab in order to take a reading from approximately halfway down in the concrete. We did so in 2 separate places of the house and both readings came back at 90%+, meaning that the slab had not cured properly prior to laying down the flooring. The readings should have been 75% or less in order for the tile to adhere to the slab. When I pointed this out to Mattamy, they totally ignored the report, stating that their surface readings were the guiding factors in allowing tile to be installed. We are now out $22,000 due to their negligence.

  Business Response

  Date: 09/25/2024

  Thank you for reaching out to us regarding your concerns. We take customer feedback seriously and appreciate the opportunity to address any issues that may have arisen. After reviewing the details of your complaint and referencing the terms outlined in our warranty agreement, we are confident that we have fulfilled our obligations as stated. We understand your frustration, and we empathize with any inconvenience this situation may have caused you. However, based on the information provided, we regret to inform you that we are unable to take any further action beyond what is outlined in the warranty terms. If further explanation is needed, please reach out to our ************* Manager.
  Thank you,

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our garage man door is rotting. We brought the issue up to Mattamy of the threshold seal filling with water back in February of ****, after we moved into the home in November of ***** which was four months into our warranty period. We also believe the door is put in backwards because the seals should be outside to prevent the water from coming in. The seals are on the inside and the unsecure hinges are on the outside. They are refusing to replace our door unless we sign a settlement and nondisclosure agreement to release them from any further door claims and so we do not tell our neighbors. Several other doors in our neighborhood were installed the same way with Mattamy Home Builders.

  Customer Answer

  Date: 01/19/2024

  Did you receive my pictures?  It’s hard to tell if they went through.

  Customer Answer

  Date: 01/19/2024

  Did you receive the photos of our warranty?  I cannot tell if they went through.

  Customer Answer

  Date: 01/19/2024

  One half of page one of warranty

  Business Response

  Date: 02/09/2024

  Thank you for reaching out to us regarding your concerns. We take customer feedback seriously and appreciate the opportunity to address any issues that may have arisen.
  After reviewing the details of your complaint and referencing the terms outlined in our warranty agreement, we are confident that we have fulfilled our obligations as stated. We understand your frustration, and we empathize with any inconvenience this situation may have caused you. However, based on the information provided, we regret to inform you that we are unable to take any further action beyond what is outlined in the warranty terms.
  Thank you,

  Customer Answer

  Date: 02/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  We closed on our house November ****.  First informed Mattamy of damaged threshold the day we discovered it in February ****.  **** and ***** both said they would get us a new threshold.  Then, Mattamy had some personnel changes and we quit hearing from them  we live in Florida during the winter and Michigan during the summer.  After not hearing from **** or ***** for several months, we reached out to ***** and she took over them until ***** came on board.  All the new employees involved from Mattamy were aware of the issue by September of ****.  Our warranty ended May of *****

  This issue was noted in our inspectors report.  Mattamy actually has a painter that was doing touch ups, paint over the mold on the door one time.  The repair was scheduled a couple times but because of delays and no shows, it never got done.  It was still on Mattamy’s warranty to do list when we left for the summer of *****

  We came back in November of **** and ***** had someone come to replace the threshold. He noticed some decay on the door frame and hit it and popped a hole in it and claimed “You are not getting a new threshold, you are getting a whole new door”.  **** said it was the first time Mattamy heard about the issue with this door.   Our first time hearing about the issue with the rotted door frame was when one of Mattamy’s trades people put a hole in it.  The trades person blamed it in the cuts in the threshold that held water against the door.  
  

  We requested information on the manufacturer of the door and called them.  Mattamy told us to check our contract for that information and the only information we could see on that door is that Mattamy installed a door that was not the same door from our contract.  We found out from ***** that the door was a Masonite door so we called them.  We told them that months after Mattamy installed the door we noticed that the hinges on the outside were not secure hinges and could be popped off easily  Masonite said if the original hinges on that door were the non secure doors that the door was definitely meant to be Ann inserting door and that door was improperly installed.  He could understand how, because of an inswing door installed as an outswing door, water would get into the broken threshold and create rot.
  

  All the above is proof that this door and rotted frame should be replaced by Mattamy.  But, the worst thing, the sneakiest thing that **** has said to us is that he will replace the door if, and only if, we sign a non disclosure form.  To us, that is a form of bribery.  There are about ** other houses in our neighborhood that are having the same issue with their door.  If we sign that non disclosure form and Mattamy replaces our door, we cannot say anything to the other homes that are dealing with the same issue.  That is sneaky, bribery and totally poor business on Mattamy’s part.  Mattamy needs to replace this door and frame.  

  Regards,

  ***** *******

  Business Response

  Date: 03/18/2024

  We are writing in response to a complaint filed regarding the installation of garage service doors in ********* by Mattamy Homes. We would like to provide clarification and additional information regarding the concerns raised.
  First, the Complaint contains inaccurate information regarding the number of garage service doors installed by Mattamy Homes in ********* and the number of complaints received by Mattamy regarding the doors. Mattamy has installed six outswing doors and one inswing door, in addition to the *******'s door, not ** as reflected in the Complaint.  No other customer in ********* has contacted Mattamy Homes regarding a rotten garage door jamb.
  
  Regarding the warranty coverage, the Complainant contacted Masonite (the manufacturer) seeking warranty information, but the details provided were applicable to prehung units purchased at big box stores, not to the locally assembled door in question. The door in question is an exterior fiberglass door, and the hinges are intended to be installed on the outside as per the design specifications.  Additionally, the Complainant never raised any issues with the door jamb to Mattamy Homes prior to the expiration of the extended warranty period in March *****   Mattamy Homes met with the Complainant in May **** to finalize the schedule and protocol for the repair items raised by the Complainant prior to expiration of the extended warranty period and again, the Complainant did not raise the door jamb issue.   Mattamy Homes understands that the Complainant does not occupy the home year-round, left the home after the May meeting and did not return until November *****  In November ****, the Complainant reported to Mattamy Homes that the door jamb had started to rot.  It is important to note that homeowners have responsibility for upkeep and maintenance of homes.
  
  In conjunction with a resolution of the Complainant’s claim, Mattamy Homes required a nondisclosure agreement from the Complainant due to concerns regarding the Complainant’s past actions. Mattamy Homes has reason to believe that the Complainant has solicited other residents to pursue complaints and actions against Mattamy Homes based on inaccurate information.  Mattamy Homes has been provided with information that the Complainant advised other residents that all homeowners with exterior garage service doors were missing security hinges, which is completely inaccurate and could cause worry and confusion in the community.  Mattamy Homes inspected all applicable garage doors and confirmed that all doors were properly secured, with either security tab hinges or hinges with non-removable pins, and none were installed incorrectly.  The Complainant asked that Mattamy Homes install an inswing door instead of the outswing door, which Mattamy Homes had no obligation to do.  However, Mattamy Homes agreed to accommodate the request but requested a release and nondisclosure agreement in exchange for Mattamy Homes’ agreement to provide the accommodation.  Such an agreement is standard in the industry when making accommodations not required to be made.  The Complainants refused to sign the agreement.
  
  In conclusion, Mattamy Homes takes homeowner satisfaction seriously and strives to address concerns promptly and professionally. We regret any inconvenience experienced by the Complainants but assure that we have acted in good faith throughout this process. Mattamy Homes has fully honored its warranty and has attempted to accommodate the Complainant outside the warranty period in a reasonable manner.

  Customer Answer

  Date: 03/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Mattamy states:  the Complaint contains inaccurate information regarding the number of garage service doors installed by Mattamy Homes in ********* and the number of complaints received by Mattamy regarding the doors. Mattamy has installed six outswing doors and one inswing door, in addition to the *******'s door, not ** as reflected in the Complaint.  No other customer in ********* has contacted Mattamy Homes regarding a rotten garage door jamb.
  
  
  Our response:  We commented “about **”, as we were estimating. In checking our records, we have * addresses (not including ours) that have outswing doors.  One might possibly be a Riverside Home at the end of a Mattamy row but we did not go around and knock on doors to find out.  “About **” is not inaccurate.  
  
  Mattamy is giving inaccurate information in their statement that no other customer contacted them regarding their doors because we know ***** spoke with one and ***** implied to them that she could replace a slab outside their door, which would help prevent water from going under the door and rotting.  It’s our understanding that Mattamy fixed their threshold.
  
  
  Mattamy states:  Regarding the warranty coverage, the Complainant contacted Masonite (the manufacturer) seeking warranty information, but the details provided were applicable to prehung units purchased at big box stores, not to the locally assembled door in question. The door in question is an exterior fiberglass door, and the hinges are intended to be installed on the outside as per the design specifications. 
  
  
  Our response:  We contacted Masonite prior to hearing that these doors were locally assembled but after requesting any and all information on our door several times but was never given the local assembly information until after we spoke to Mattamy about what Masonite was able to tell us. Mattamy could not provide us with an invoice, purchase agreement or sales slip on the type of door we received so our information when we called Masonite was very limited.  No information whatsoever on these locally assembled doors or the local company that made them until after we spoke with Masonite.  Masonite actually told us that Mattamy has to have some paper trail to our door, Mattamy could not provide any such paper trail.  That’s on you, Mattamy.   Regardless of that, any hinges installed on the outside of a door should be secure hinges (for safety and security purposes) and these were not secure hinges.  We were told that by Masonite.  The hinges that were put on our door were inswing hinges as they were not secure hinges.  These hinges were replaced a year ago and are already rusted.  Poor quality hinges.
  
  
  Also, Mattamy told us when we were trying to determine the manufacture information on our door, to review our contract.  Upon inspection of our contract, we found that the door in our contract was not the door we received.   It is the wrong size.  So Mattamy installed a door that was not part of our contract.  To begin with, we received the wrong door.  Thank you Mattamy for bringing that to our attention.  
  
  
  Mattamy stated: the Complainant never raised any issues with the door jamb to Mattamy Homes prior to the expiration of the extended warranty period in March *****   Mattamy Homes met with the Complainant in May **** to finalize the schedule and protocol for the repair items raised by the Complainant prior to expiration of the extended warranty period and again, the Complainant did not raise the door jamb issue.   Mattamy Homes understands that the Complainant does not occupy the home year-round, left the home after the May meeting and did not return until November *****  In November ****, the Complainant reported to Mattamy Homes that the door jamb had started to rot.  It is important to note that homeowners have responsibility for upkeep and maintenance of homes.
  
  
  
  Our response: The reason we never “raised an issue” is because we did not realize the damaged threshold was rotting the door jamb until November of **** when Mattamy’s trades person busted a * *** inch hole through the rotted door jamb with the butt end of his razor knife.  Mattamy’s trade person did us a huge favor by bringing an underlying and potential future mold issue to our attention.  The cause of the rotted door jamb was the damaged threshold that the trades person was finally getting around to replacing, over two years after it was reported.  The rotted door jamb could have been prevented if the threshold would have been promptly taken care of in February of ****.  Again, just to make sure whoever is reading this is clear to the fact that Mattamy’s trades person put the hole in our door jamb.
  
  As far as “upkeep and maintenance”.  We have been waiting over two years for the threshold to be replaced.  What maintenance were we supposed to do on that threshold?  **** mentioned that it needed to be recaulked and showed us what he called “caulking” done at the time of build.  These are the kind of lies **** makes.  There is no caulking.  We have a video from February of **** (as does Mattamy), showing the threshold that was forwarded to Mattamy with a very clear view of the area **** describes as caulking and there is none. There is no caulking on any of our doors, including our front and back doors.
  
  
  Mattamy states:  Mattamy Homes required a nondisclosure agreement from the Complainant due to concerns regarding the Complainant’s past actions. Mattamy Homes has reason to believe that the Complainant has solicited other residents to pursue complaints and actions against Mattamy Homes based on inaccurate information.  Mattamy Homes has been provided with information that the Complainant advised other residents that all homeowners with exterior garage service doors were missing security hinges, which is completely inaccurate and could cause worry and confusion in the community.  
  
  
  Our response:  Once again, Mattamy is incorrect. We did not solicit “other homeowners to pursue complaints and actions against Mattamy” and we did not provide inaccurate information.  We provided **0% accurate information (based on our door and our experience) directly to two other residents, that we personally know, and that have insecure hinges and had water coming into their garages under the threshold.
  
  
  Mattamy states:  Mattamy Homes inspected all applicable garage doors and confirmed that all doors were properly secured, with either security tab hinges or hinges with non-removable pins, and none were installed incorrectly. 
  
  
  Our response:  Mattamy did do this AFTER a discussion we had with them about safety concerns, property theft and abducted children.  **** sat at our table and we pushed the subject on him to the point where he finally agreed that he would have ***** contact some of the residents.
  
  
  
  Mattamy states:  Such an agreement is standard in the industry when making accommodations not required to be made.  
  
  
  Our response:  Mattamy is now stating IN THIS COMPLAINT THROUGH THE BETTER BUSINESS BUREAU that the reason for the non disclosure form was “when making accommodations not required to be made” but at our dining room table, with **** and ***** present, that was not even mentioned.  At the table **** said it was because he did not want us to tell our neighbors that Mattamy would replace the door as they were worried they may have to replace “about **” other doors.  Mattamy did not want us to to protect our neighbors.  That’s horrible.  
  
  There was never any mention whatsoever of signing any document because of the inswing door request.  NEVER.  The only reason the door jamb needs to be replaced is because it’s rotted, whether it is replaced with an inswing or an outswing.  That non disclosure form has nothing to do with “making accommodations not required to do”.  That is baloney and this is the first time we have heard of that excuse.
  
  And, we would like to make Mattamy aware of the fact that when we were at our dining room table, **** surprised us with a four page non disclosure, when we had him provide it to our attorney, it became a six page non disclosure.  Very sneaky!  At our table, **** would not provide us a copy and would not let us take a picture of it.  What was he hiding in that four page document that he did not want our attorney to see? 
  
  More about this non disclosure, it is very poor business practice, so unethical and is bordering on extortion.  If a business needs to bribe their customers into signing a form to get warranty work completed so that they won’t tell a neighbor about poor workmanship, is that really a reputable business?
  
  Mattamy states:  Mattamy Homes takes homeowner satisfaction seriously and strives to address concerns promptly and professionally. We regret any inconvenience experienced by the Complainants but assure that we have acted in good faith throughout this process. 
  
  
  Our response:  not responding to a customer for almost five months is taking homeowner satisfaction seriously and addressing concerns promptly and professionally?  Among that and all the other ordeals we have dealt with, we would say that is a blatant falsehood.  This statement is standard wording on Mattamy’s part to pacify people and has absolutely nothing to do with this door issue.  In response to “regretting any inconvenience experienced by the complainant, our warranty person just a few days ago informed us that she doesn’t lose any sleep over the lies she agreed with **** on during the discussion we had with her and **** at our dining room table.  Does that sound like regret?  Just a reminder here, **** was recently fired and we can only imagine it was from his lying to customers because we know several times we he came right out and lied to us.  “Promptly and professionally”?!  Almost nothing was done at our house promptly and professionally.  That is not a phrase we use in correlation with Mattamy.  Every single thing we had completed with Mattamy was “one step forward and two steps back”.  For example, Monday, finally getting our uncovered microwave exhaust vent fixed.  Got it fixed but trades person 1) ran over and broke our matching set of solar lights, 2) broke our neighbor’s reflector along his yard, 3) dented our brand new vent, 4) knocked out *5% of the grout line under our microwave and 5) dropped his heavy drill onto our tile which popped a hole into the tile and left a scrape mark in the shape of a ”V” on it.  In this case, “one step forward, five steps back”.  And this, our motto for Mattamy, has been that way for every single warranty item we had.  We could go on about every issue we have had with Mattamy but let’s not bring that crap into the picture and let’s stay focused on the door.  
  
  
  Mattamy states:  Mattamy Homes has fully honored its warranty and has attempted to accommodate the Complainant outside the warranty period in a reasonable manner.
  
  
  
  Our response:  February of **** was well within the warranty period.  If Mattamy would have replaced the reported threshold within a reasonable amount of time, the door jamb destruction would never have happened because the threshold would have been replaced and there would not have been that constant water sitting in the exact same spot that it rotted.  Unfortunately, within 4-5 months of us moving in, Mattamy went through some employee changes wherein **** and ***** quit responding to us from April **** to August ****.  That’s five months!  Then we finally reached out to ***** at corporate.  Because of Mattamy’s trades people’s standard no shows, cancellations, reschedules and constant confusion on what materials are needed and instructions on what needs to be performed, we have reached the point where we are now.   
  
  
  In conclusion:
  
  * We closed November ****
  * February **** informed Mattamy of damaged threshold
  * Less than four months from the start of our warranty
  * Mattamy went through changes but everyone was aware by September ****
  * Threshold was noted on inspector’s report
  * Mattamy had painter paint over mold in exact spot on jamb
  * Mattamy’s trade person put the hole in the rotted jamb
  * Non disclosure is sneaky and poor ethics for a business
  * Wrong door from contract
  
  This door is not the door from our contract and the rot is **0% due to Mattamy delays in correcting the threshold that was brought to Mattamy’s attention in February of ****.  Fix this.
  
  
  Regards,
  

  ***** *******

  Business Response

  Date: 03/28/2024

  Mattamy Homes stands behind our initial reply and firmly believes we have fulfilled our obligations. We have confidence in the thoroughness and integrity of our actions, ensuring that we have addressed the matter in accordance with our commitments.

  Customer Answer

  Date: 04/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:  (1) the cause of the rotting door was a damaged and never sealed threshold and was brought to Mattamy’s attention four months into our * *** year warranty period; (2) Mattamy’s trades person busted a hole into the door jamb when Mattamy finally came to repair it 21 months after the issue was brought to Mattamy’s attention; and (3) the door we received was not the door that both parties committed to on our signed contract.

  Regards,

  ***** *******

  Business Response

  Date: 04/04/2024

  Mattamy Homes stands behind our initial reply and firmly believes we have fulfilled our obligations. We have confidence in the thoroughness and integrity of our actions, ensuring that we have addressed the matter in accordance with our commitments.

  Business Response

  Date: 04/04/2024

  Mattamy Homes stands behind our initial reply and firmly believes we have fulfilled our obligations. We have confidence in the thoroughness and integrity of our actions, ensuring that we have addressed the matter in accordance with our commitments.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a home with them and saw issues from the start, but were told theyd fix it, but they hid/covered it rather than fix. Even during selecting phase, items I selected for the home were later discontinued but they should have found or let me select similar items to the items I had initially selected and paid for, but of course they didnt. First walk through was so disappointing, for the price of the home it should be quality work but the work was amateur. They said theyd fix the areas I pointed out by closing day, but on closing day, most of what I had previously pointed out, were not fixed at all. Then they said all of those issues should be addressed and resolved through warranty 2 weeks after closing. It took them several months after closing to even start working on our warranty list. They switched warranty managers on us 4 times, so wed have to do a new walk through and go through the warranty list with each new manager assigned. They hired amateurs to build and work on this home. Painters couldnt even paint, a child could do the same awful job as them. It took them almost a year after closing to finish warranty work but they left us unsatisfied. Our biggest issues still are a scratched up bathtub that they wont replace, huge bump and squeaking in upstairs flooring that they say is normal, yard drainage that took them 10 months after closing to even bother to come and work on, which after 3 attempts it only got worser than before and now they wont even fix it and turn around to blame irrigation.The yard drainage is our biggest concern and we want Mattamy to fix the drainage issue correctly according to site plan. We have a negative drainage on our left side of the the house, water just sitting in the middle of the yard wont flow either to back or frontyard. Its so muddy al the time and couldnt even walk on it without get my shoes soak in the muddy water. We need help to get MattAmy to send a pro landscape company to fix my yard correctly. Thank you in advance.

  Business Response

  Date: 10/31/2023

  Can we please reopen complaint #: 20493273

   

  Our response:

   

  Thank you for taking time to submit your review of Mattamy Homes. Our sincere apologies for any inconvenience you may have experienced because of our warranty process. As an organization, we place a high priority on customer satisfaction, and we strive to provide our customers with an exceptional level of service. Our customer care team has confirmed that all prior warranty concerns have been addressed. The records we have indicate the tub replacement and flooring concerns were completed between January and April of 2023. The drainage problem was evaluated, and it was found that the issue was directly related to overwatering. As part of our evaluation into your concerns, our Director of ************* met with you. Please continue to work with him regarding any prior warranty concerns you may have or email ****************************************************************************. Thank you.

  Customer Answer

  Date: 10/31/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20493273

  I am rejecting this response because: Mattamy has not addressed the drainage issue, as mentioned in original complaint, landscraper (United Land) came out to try to fix it three times but they made it worse and worse each time. They didn't address the main issue which is my left side yard has a negative slope, landscaper just came and replaced dead grass (dead because of flooding) each time instead of fixing the main issue to get water flow to either the back or front of the yard.  Water just sit there and won't flow to the front or back of the yard, it's so muddy and my shoes always get wet when I need to cut grass.  We have gone back and forth and back and forth for many times with warranty manager, and he blames irrigation system instead of helping us to get landscaper to fix my yard.  I have mentioned and shown warranty manager around my yard and especially the right side of the yard to compare with my left side, everywhere is fine except in left side of yard.  I need Mattamy help to come to fix my left side yard, need to correct negative slope so water can either flow to front or back per approved site plan. 

  We have many punches list from the preclose walkthrough and final walkthrough that should have been addressed or corrected with two weeks, and most of the punches list didn't get fixed until almost a year later.  Some items were corrected with unsatisfied quality, but we had to accept those items because we didn't want to deal with workers, warranty department, and especially wasting our times. We had wasted so much of our times from taking off work and dealt with workers/MattAmy. We didn't expect MattAmy to treat their customers like that.   

  Regards, 

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my dear wife to Covid in 2020 so I decided to leave New York and have my eventual retirement years in Florida. I am a 76-year-old Senior Citizen with limited savings and limited future earnings. In April 2022, I went to Florida in search of a new home. I found a home that was already being built by Mattamy Home. I was very happy when I found this home, it was a great size so that my children and grandchildren could come spend time with me in Florida. I gave them a $90,000 down payment on the home. Sadly, this has all turned into one big nightmare and Mattamy Home refuses to refund my money and they want to steal my life savings from me. I can’t afford to be out of my life savings, I don’t know what I am going to do. The Bank said I cannot afford the home and refused to give me a Mortgage. Mattamy said if I get denied for a mortgage I would be able to cancel the contract and get my deposit back but now they said they will let me out of the contract but they won’t give me my money back. I need help because this is my life savings and Mattamy is not following the rules of their contract. They are cheating me because they know they have money to afford big lawyers and a Senior Citizen like me can’t afford to spend all their money fighting this case. They put in the contract that if you go to court and win you have to pay for your own legal fees so they know no one will fight them since they are a big company with big pockets. I need help. please. Mattamy is cheating me out of my money and not following the rules of the contract they wrote. They want to get away with cheating because I don’t have the money to fight. Please help me get my life’s savings back!

  Customer Answer

  Date: 11/21/2022

  I have attached the contract between me and Mattamy

  Business Response

  Date: 12/13/2022

  Please accept this email as confirmation that Mattamy Homes believes the Better Business Bureau Complaint ID ******** has been mutually resolved as we have been in communication with the customer (our Buyer). We have released our Buyer from the Contract, issued a deposit refund check (minus cost incurred) which was deposited, and the check has cleared our bank account.

   

  If you have any questions, please do not hesitate to reach out.

   

  Respectfully,

   

   

  ******** ******* **** ******* ******** ***** **** ************ ** *****

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