Complaints

This profile includes complaints for HouseScan Inspections's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HouseScan Inspections

  7643 Gate Pkwy Suite 104-22 Jacksonville, FL 32256

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  HouseScan Inspections

  7643 Gate Pkwy Ste 104 Jacksonville, FL 32256-2893

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HouseScan was hired to provide a home inspection on an investment property I purchased. They failed to notice that the previous owner had installed a 200 amp circuit breaker on the main panel but did not update the wiring from the street to the main panel. That wiring was for a 100 amp main breaker. A third party vendor was the one who noticed this major fire hazard. It cost me $3000 to correct this oversight. Had HouseScan done the job they were hired to do I could have negotiated a price change with the seller or walked away from the purchase. I have reached out to HouseScan twice and was told to fill out a complaint form to which I have not received any response.

  Business Response

  Date: 07/24/2024

  Hi there! To begin, we are bound by the ********** Standards of Practice, which determine what we are responsible for inspecting and noting. The amperage size of the main service conductor/ wire is not a portion of our inspection and is outside of our scope as per the Standards of Practice. The Standards of Practice specifically state that "the inspector is not required to measure or determine the amperage or voltage of the main service equipment, if not visibly labeled."  The only way to determine the amperage of the main line into the home is by contacting the local utility company. It is not something our inspectors can determine on-site.  We are responsible for determining the service to the home based solely on the labeling inside of the panel (in this case, 200 amps).  We're sorry that you had this experience, however, as this is outside of our scope we cannot offer a refund at this time. 

  Customer Answer

  Date: 07/31/2024

  I have reviewed the response from the business and reject their claim. The wiring from the utility to the main service panel was visibly undersized for the breaker that was installed. At a minimum any reasonable home inspector would have flagged it for further evaluation by a licensed electrician. HouseScan failed to do this

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2023 a home inspection was conducted by a licensed inspector with full report provided to us. There were some issues but none that couldn't be corrected quickly so we could close and move in with our five children. On first entering the home we were shocked to find 10 failed windows (only a couple disclosed in the report), a large crack in the granite counter behind the kitchen faucet (not disclosed in the report) and water coming up from between the floorboards and the baseboard trim (only stated that there was a sulfur odor as a minor concern) in the guest room. We contacted House Scan and received a reply from their "Quality Manager", ***** ******* that basically said read our contract and don't bother us. If these issues were minor and very difficult to detect we would chalk it up to experience. In this case, we found these deficiencies using only our senses and not the sophisticated instruments used by home inspectors.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Housescan hired to inspect home. I spoke to ***** while he was doing the inspection and he said the electrical was good but not grounded and the GFCI did not work, probably because they were not installed properly. He mentioned no other problem, specifically that the wire is cloth. To the contrary, he wrote Romex on the report and satisfactory on the 4 point. Relying upon this, I called an electrician to quote the upgrades, and the electrician came to the house 3 days later and alerted me that it was cloth, not Romex. Emails & pics from report prove cloth wire incorrectly stated Romex. I have provided doc, an electrician explanation & quote, & explained how their inspection harmed me rather that helped me, and requested a refund. The email below and their own pictures in the inspection report support my claim: the report specifically says vinyl coated conductor in cloth outer jacket, Romex. I spoke to your inspector during the inspection, and I relayed what he told me to the electrician Friday afternoon. The electrician told me about the difference between "cloth" and "Romex", and he said if he didn't warn you that it is cloth and not romex, it probably is not. When I looked at your report the next day, the report may be believe it ok. No concern for the TYPE of wiring, just moderate concern for EXPOSED wiring, which has nothing to due with type. The electrician did not come due to "concern from your report". He came to quote install the GFCI correctly, put more outlets on GFCI which your inspector said probably just need to be installed properly. The electrician (not inspector) eased my concerns Friday when I asked if it would be a few thousand, and he replied probably $500 or less. The fact that he was able to come a couple days before my contingency period expired was sheer luck & shock. My family wasted most of our weekend coming up with a plan and tools to move forward with the house. I asked the electrician to clarify if it is cloth or Romex