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Business Profile

Home Warranty Plans

American Home and Auto Alliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a week ago a refinance company called me to sell a policy to fix my car and I was quoted 30 dollars a month. I got the paperwork in the mail as I was charged 100 dollars. That was not what I agreed to when I told them I couldn't afford it right now and planned for the following week. Now none of the their customer service agents will accept my calls and help me cancel it. I've went and written in my cancelation and sent it to their address "** **** ***** ***" in ****** per their cancelation policy. The policy also states that I can get my full return within the thirty days after I start, if I request the refund in writing. Sadly there is no tracking number on that piece of mail, but I do have the receipt. My membership ID is **********, which is part of how they find your policy, but I somehow had agents greeting me by name, which I thought was weird. I dont think this is a legit business. I've called several numbers, but the one they gave me finally for the refund service was ***** ********.

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This home warranty company deducts $130 from my bank account each month. I have been trying to cancel my policy with them by calling several different phone numbers, and have been unable to reach anyone. I want to cancel with them. Can the BBB help me with that?

    Customer Answer

    Date: 02/01/2024

    Hello, I just wanted to add that I cannot find this business online at all. The company that deducts payment from my bank account is called ********************** and when I contacted them yesterday (number shown on my bank statement) at ************, they said I had to cancel with American Home and Auto Warranty. Today, I did a search for Integrity online and found another number to call, and was given yet another phone number: ************. I finally reached someone at AH&AW. I spoke with *****, who agreed to cancel my account . . . and I just received a cancellation confirmation email from American Home Alliance. What a circus. But I think I've been successful. Still, I can't help but think that this company, whatever they are called, is shady. It has always been a timely challenge to reach someone there. 

American Home and Auto Alliance is NOT a BBB Accredited Business.

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