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Business Profile

Hotels

Margaritaville Jacksonville Beach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was no mention anywhere on site that indicates paid parking only. We are handicapped and this location does not offe3r any handicapped parking unless you pay for it. This caused us to have to stay inside our hotel the entire stay. This is horrible and the management could care a less. Here is email sent to manager and Corporate We have experienced some issues here. I work and the internet has been down all day. This has created me alot of issues. In addition to, I have a husband who is handicapped and there is no parking for handicapped at all here at the resort. When I asked about handicap parking I was told I would need to pay $32 a day. That's against the ADA. Very disappointed that we are stating here and cannot go anywhere because we have no parking. We are in room 638. Sincerely ****** *******

Margaritaville Jacksonville Beach is NOT a BBB Accredited Business.

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