Business Profile
Insurance Companies
Chicago Title Insurance CompanyHeadquarters
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Complaints
This profile includes complaints for Chicago Title Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/23/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am seeking confirmation on whether Chicago Title Insurance Co. holds a policy for *** ***** ****** **., ********** **, with ********* *********** and Developing, Inc. as the beneficiary. The Deed of Trust recorded at ***** ***** ***** *** ***** Chicago Title as trustee. Chicago Title previously claimed they do not insure my property, but I need to verify if a policy exists with the specified beneficiary.Business Response
Date: 08/26/2024
Dear *** *******:
I have been assigned to respond to the above-referenced complaint filed by ******* *** (the “Complainant”) with the Better Business Bureau (the “BBB”). As explained below, Chicago Title Insurance Company (the “Company”) found no evidence of the requested title policy.
The facts of this matter, as the Company understands them, are as follows:
On May 4, 2009, ******* *. ********, Personal Representative, of The Estate of ***** *. ********, III, conveyed the leasehold interest in property commonly known as *** *. ****** ******* *********, ******** (the “Property”) to the Complainant.
On May 5, 2009, the Complainant executed and delivered to ********* *********** and Developing, Inc. a Purchase Money Second Deed of Trust against the Property to secure repayment of a note in the original principal amount of $25,000 (the “Precision DOT”). The Company is identified as the trustee on the Precision DOT.
On May 30, 2024, the Complainant submitted a request to the ******** Insurance Agency (the “MIA”) requesting confirmation of whether the Company issued a policy for the Property. The Company located and provided the MIA with an owner’s policy issued to the Complainant that was underwritten by a different title insurer. In a letter dated July 5, 2024, the MIA closed its file after the Complainant indicated to the MIA that she was satisfied with the Company’s response.
On August 22, 2024, the Complainant submitted this complaint to the BBB, seeking to verify whether the Company issued a policy insuring the Precision DOT.
The Company searched its available databases and found no record that it underwrote a policy of title insurance covering the Precision DOT.
I trust that the information provided satisfies your inquiry regarding this matter. Should you require additional information, please do not hesitate to contact me with any questions that you may have. I may be reached at ***** ******** or by email at *******************
Sincerely,
****** ****
Associate Claims Counsel, AVPBusiness Response
Date: 08/26/2024
Dear *** *******:
I have been assigned to respond to the above-referenced complaint filed by ******* *** (the “Complainant”) with the Better Business Bureau (the “BBB”). As explained below, Chicago Title Insurance Company (the “Company”) found no evidence of the requested title policy.
The facts of this matter, as the Company understands them, are as follows:
On May 4, 2009, ******* ** ********, Personal Representative, of The Estate of ***** *. ********, III, conveyed the leasehold interest in property commonly known as *** *. ****** ******, *********, ******** (the “Property”) to the Complainant.
On May 5, 2009, the Complainant executed and delivered to ********* *********** and Developing, Inc. a Purchase Money Second Deed of Trust against the Property to secure repayment of a note in the original principal amount of $25,000 (the “Precision DOT”). The Company is identified as the trustee on the Precision DOT.
On May 30, 2024, the Complainant submitted a request to the ******** Insurance Agency (the “MIA”) requesting confirmation of whether the Company issued a policy for the Property. The Company located and provided the MIA with an owner’s policy issued to the Complainant that was underwritten by a different title insurer. In a letter dated July 5, 2024, the MIA closed its file after the Complainant indicated to the MIA that she was satisfied with the Company’s response.
On August 22, 2024, the Complainant submitted this complaint to the BBB, seeking to verify whether the Company issued a policy insuring the Precision DOT.
The Company searched its available databases and found no record that it underwrote a policy of title insurance covering the Precision DOT.
I trust that the information provided satisfies your inquiry regarding this matter. Should you require additional information, please do not hesitate to contact me with any questions that you may have. I may be reached at ***** ******** or by email at *******************
Sincerely,
****** ****
Associate Claims Counsel, AVPInitial Complaint
Date:01/23/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a property in February 2022 with Chicago Title Insurance Company under my LLC. An Owner's Title Policy was issued on March 22, 2022. Chicago Title Insurance Company issued a clear title policy. However, the title has the following issues: Order of Permanent Injunction and of Judgment and Enforcement recorded 12/24/15 as Document Number ********** in favor of The City of Chicago for the amount of $23,567.30 plus costs, and defendant is permanently enjoined and restrained from renting, using, leasing or occupying the entire premises. Cook Circuit Court Case Number **********. injunction **********. I learned of this matter on January 18, 2024. I have a pending sales contract on the property and the buyer's attorney made my counsel aware of this matter. At which time, I contacted an employee of Chicago Title Insurance Company and was informed via email that the company was unaware of this matter. I have a current mortgage on the property that has a maturity date of March 1, 2024, and the lien holder is not willing to grant an extension. The sales contract has a closing date of February 15, 2024, which would have allowed me to satisfy the current loan. However, the buyer cannot take title given the fines owned to the City of Chicago which puts me in danger of foreclosure.Customer Answer
Date: 01/23/2024
The attached documentation provide additional details that are relevant to the resolution of this case.Customer Answer
Date: 01/23/2024
I received additional correspondence which includes a letter from the legal department of the lien holder and a pay off letterCustomer Answer
Date: 01/24/2024
Attached is paperwork showing that I have a loan maturity date of 3/1/24. The lender is unwilling to grant an extension at this time. If the lender is willing to grant an extension I will incur additional fees on this loan.Customer Answer
Date: 01/24/2024
The attached is a warranty deed which was provided on the property.Business Response
Date: 01/30/2024
Please see attachedInitial Complaint
Date:11/20/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
At closing, last minute changes and mistakes were made that had me leave the table with $37,000.00 less than expected. Closing fees were not told until at the table and were predatory, The nterest rate was changed at the table. The amortization table given by ****** ****** to ***** ****** for the purpose of this sale, was false. It was later discovered that Mr. ****** ****** never applied any of the monthly extra principle payments or overages witch resulted inn a $15,000.00+ shortage of payment owed to ***** ******, the seller of **** ***** ***.Business Response
Date: 12/07/2023
Please see attachedInitial Complaint
Date:08/14/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a condo, our current home and not an investment property, at the end of 2022. Chicago Title was the title company that handled the transaction. When we made our offer there was also a Sheriff's sale of the property. Seller was still allowed to sell the property provided they settled with the Sheriff's office first. Close was delayed waiting on the paperwork, but the matter was settled and we closed in early December. Later we were looking into refinancing our mortgage and it came out that the Sheriff's sale had not been voided as it should have and the title reverted to that transaction (without any notification to us). We have been trying to work with the appropriate legal department at Chicago Title since but they have failed to resolve the matter in a timely manner and are completely unresponsive to any attempts at communication. We need this title issue settled. It jeopardizes our home and prevents us from refinancing our mortgage, which would save us significant amounts of money. Initial claim was placed 05/19/2023Business Response
Date: 08/24/2023
Good afternoon,
Per the instructions in your letter dated August 14, 2023, under Case ID ********, pictured below, please see the attached letter in response. Please advise if any other information is required. Thank you.
Customer Answer
Date: 08/29/2023
I was able to talk to Chicago Title and do some external verification and the matter does appear to be resolved. I am satisfied with their response and the case can be closed.Initial Complaint
Date:08/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a home loan with ********* *** ******** was servicing my payments. Almost from the inception of the loan in 6/21 I’ve had problems with Loancare. Signed up for Estatements and wasn’t getting them. Called over and over again and spoke to reps. to fix the problem and always got excuses. People constantly insisting I was getting the statements. I had my loan with Wells Fargo for over 20 yrs. and never had a problem. I pay all my bills and pay them on time. I missed a payment in July because of Loancare. I tried to make payment for July and Aug. in end of July but Loancare wouldn’t let me. Said they’d deleted all my info. out of the system and I’d have to deal with Watermark. The new system wasn’t going thru until middle of Aug. The minute I could get in I paid up completely. I’ve getting notices on how to pay on time, help with foreclosure etc. I DON’T NEED ANY OF THAT!!! I just needed Loancare to take care of me. They reported me delinquent and they ruined my literally excellent credit rating. It dropped 65 points in one day. I can’t get the loan I need for home renovation, buy a car and who knows what else. I worked very hard to get an excellent rating and now Loancare has destroyed it along with my life. I’ve tried and tried to get them to help me and they refuse. I asked to have all my recorded phone calls released to me and they won’t do that either. That proves everything I’m saying. I called Fidelity last week to help me, was told I’d get a call back, they knew how serious this was but I never did receive a call back. Loancare has got to admit it’s their fault, call TransUnion and whomever else they reported me to and bring my credit score back to what it was. If this doesn’t happen…I’ll report National Fidelity to every Government Agency for unethical practices. I’m crippled, have several other serious illnesses, and the sole caretaker to my 83 yr. old mom who has dementia. I have quite enough on my plate already. Please take care this!Business Response
Date: 09/07/2022
Please see attached letter for a detailed response. Thank you.Customer Answer
Date: 09/07/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
This is the standard letter I keep receiving. There’s nothing right or true in this and I have evidence of it. If this isn’t taken care of…there will be legal ramifications. So so many reviews on social media have same or similar problems with Watermark/Loancare that I do. All this can’t be denied. I also received a letter from **** ********* that has false information. I’ve proven this to him with actual physical evidence. Your organization is unethical and I’ll make sure everyone knows about it.
Regards,
***** *****
Business Response
Date: 09/15/2022
Please see attached letter for a detailed explanation.
Chicago Title Insurance Company is NOT a BBB Accredited Business.
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