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Cypress Property & Casualty Insurance CompanyReviews
This profile includes reviews for Cypress Property & Casualty Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 12 Customer Reviews
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Review fromNneka H
Date: 05/01/2025
1 starNneka H
Date: 05/01/2025
I am extremely disappointed in my recent experience with Cypress Property and Casualty Insurance. I purchased a homeowners policy on March 15 for $5,586. Less than five weeks laterafter an inspectionthey abruptly increased my premium to an outrageous $11,953, nearly doubling the cost without any warning or logical justification.When I canceled the policy on April 25, I was told I would receive a refund of only $4,040meaning the company kept $1,546 for barely over a month of coverage. Thats more than $50 per day, with no clear explanation of how that amount was calculated. I requested a breakdown and still have not received transparent answers.This feels like a bait-and-switch tactic: offer a reasonable rate upfront, conduct an inspection, then hit the customer with a massive increase once theyre locked in. Its unethical and, unfortunately, seems like a calculated practice that leaves homeowners with little recourseespecially those tied to mortgage requirements.Ive filed a formal complaint with the Texas Department of Insurance and would strongly caution others to be wary of doing business with this company.
Cypress Property & Casualty Insurance Company
Date: 05/05/2025
Thank you for your recent review of Cypress Property & Casualty Insurance Company (CPCIC). We understand how important these matters are and want you to know that we are actively reviewing the details of your policy premium and the cancellation request you submitted. We have also received a related complaint from the Texas Department of Insurance (TDI) and will be providing a thorough response by the deadline of May 16th. We appreciate your patience as we work to address this matter.Review fromtb1001
Date: 04/19/2025
1 startb1001
Date: 04/19/2025
Cypress adjuster, **** ******** was unprofessional since day 1, I filed a Liability claim, back in October 2024, she disregarded 2 dozen emails, I requested the assistance from the ****** 1 week later, I received a decline letter--FUNNY--the insured was insured for the work he done and some payment should have been made, I feel she retaliated against me for filing with the *****Cypress Property & Casualty Insurance Company
Date: 04/23/2025
Mr. ******* filed a third-party property damage liability claim alleging deficiencies related to the renovation work performed by The Most Prestige Home Services. According to Mr. ******** the work was not performed properly. After inspecting Mr. ******** home and completing a thorough claims investigation, Cypress determined there was no coverage for Mr. ******** claim under The Most Prestige Home Services policy and has issued an appropriate coverage denial supporting our position. The policy specifically excludes property damage arising out of the insureds completed operations, property that must be repaired or replaced due to improperly performed work, and work performed outside of the insureds designated class codes. Mr. ******* was provided a detailed explanation of our coverage ********** McFadin was professional in her handling of this claim and in her communications with Mr. ******** Cypress regrets that we were unable to resolve Mr. ******** claim according to his desired outcome, and we respectfully maintain our decision to deny coverage based on the facts and policy terms and conditions.tb1001
Date: 04/25/2025
I 100% disagree with Cypress Response--Ms ******* was not professional and DID NOT respond to emails or phone calls. I spoke to ******* 2 times, both times she was RUDE. I requested a copy of the Field adjusters original report, which was denied by Cypress, I should be able to have a copy of the field adjusters report for my records. I filed a complaint with the Florida Division of Financial Services, Consumer Affairs. This is the reason why people hire attorneys and public adjusters and carries end up paying 5 times more, a reason why insurance premiums are so high.Cypress Property & Casualty Insurance Company
Date: 05/01/2025
In response to Mr. ******** final comment, Cypress maintains that the assigned claims adjuster acted professionally and was not rude to the customer. As a general business practice, ******************** does not provide claimants with copies of adjuster reports since they are privileged documents. We do, however, make every effort to explain the results of our claims investigation and final determination to all claimants. Due to the terms of the policy provided to our policyholder, we are simply not able to provide Mr. ******* with the outcome he is looking for in this instance.tb1001
Date: 05/03/2025
I can assure you, the adjuster was rude and unprofessional, of course the company will take the side of the adjuster. I was not provided an explanation of the results of the outcome, when I emailed the adjuster, she responded, she does not need to explain her findings and for me to STOP contacting her, I have the email to prove her response. if you see the carriers' reviews in handling claims, the reviews are very poor. THIS IS THE REASON WHY PEOPLE HIRE ATTORNEYS AND PUBLIC ADJUSTERS. If an attorney requested a copy of the field adjusters report, they would turn the report over to the attorney, the field adjusters report will show to me what was originally reported and why was the claim denied, there were several carriers that were fined by the *** for denying claims, Look up Heritage Insurance Carrier, they were fined several millions. If the adjuster has nothing to hide, what is the issue of her turning the report over to me for my review. There is no State Statute that prohibits adjusters not to release reports, to me they are hiding something. I will not stop the fight.Review fromDonald M
Date: 03/18/2025
1 starDonald M
Date: 03/18/2025
They took my ***** premium then cancelled my policy. I am fighting to get my refund, but they are not responsive. They left me with less than 3 weeks to find other coverage.Cypress Property & Casualty Insurance Company
Date: 03/21/2025
Mr. ******* policy with Cypress Property & Casualty Insurance Company (CPCIC) was written on February 21, 2025, effective March 5, 2025. All insurance companies have a 60-day underwriting period, commencing on the date of policy inception, to review each policy to assure compliance with eligibility rules. This review includes, but is not limited to, confirming application information and ordering reports including loss history and premises condition (exterior inspection). The loss history report indicated an unacceptable loss history based on our filed manual rules. On March 11, 2025, ***** cancelled the policy effective April 6, 2025 for the unacceptable loss history. Notice of Cancellation was mailed to Mr. ***** on March 12, 2025. The notice and cancellation date complied with the Florida State Statues. A pro-rated refund of the unearned premium will be sent to Mr. ***** once coverage expires on April 6, 2025, and the refund will be expedited to minimize any additional inconvenience to Mr. ****** We regret this action was necessary and trust Mr. ***** has found suitable replacement coverage for his property.Review fromOleg K
Date: 01/04/2024
1 starOleg K
Date: 01/04/2024
STAY AWAY FROM THIS COMPANY. They will rob you as they did with me (stole $****** in three months) . Originally I signed the contract for 1 year for the amount of$2297. Two months later they decided to increase coverage and cost by themself for $738. They also charged my mortgage company without my permission. I decided to cancel this insurance and get my money back for those 9 months which I haven'tused yet, but this is where their SCAM scheme was used. They gave me a return check of $2213 not based on the original amount which was in contract $2297 but based on the amount with that additional charge of $738 which they got without my approval from the mortgage company. They charged me for three months based of $2297+$738=$3035. Here is the math which I provided for them:2297/12=191.41 monthly payment 191.41*3=574.23 my charge for the 3 month 2297-574.23=1722.77 part of my return 1722.77+738=2460.77 this the amount which you should return to me ************=****** amount which you still owe me.But they don't care because they already got my money. I was talking to customer service team Leader - ***************************, and director of customer service ******************. They didn't do anything and just said we will no longer be able to ********* because your coverage has been canceled.People don't trust anybody'swords in that company and don't believethat your original price will stay the same for the whole year like it should be according to the signed contract. THIS IS THE WORST EXPERIENCE EVER, DON'T TRUST THEM.Cypress Property & Casualty Insurance Company
Date: 01/11/2024
Cypress Property & Casualty Insurance Company requires that all homes are insured to 100% of the replacement cost based on an industry accepted estimating tool, ISO360 Value. In the case of the application for ******************, the estimate run by the agent at the time of the application resulted in a replacement cost of $482,400. However, the agent amended this value on the application to $333,000 and wrote coverage for $333,000, instead of appropriately writing it for $482,400. The policy was effective on August 4, 2023.All companies have a 60-day underwriting discovery period in which to assure a property meets all underwriting criteria, including being insured to value. In this case, and after the underwriting review of the replacement cost tool, it was determined that the coverage needed to be increased to $464,200, to meet the insurance-to-value requirement. This change was made within discovery and a revised declaration was sent along with a separate email to the agent regarding the change in coverage. The permission of the policyholder is not required to make this change.The change in coverage resulted in an increase in the annual premium from the $2297 to $3035. Both amounts include applicable fees that total $100. ****************** requested cancellation of coverage effective November 2, 2023. The cancellation was based on the revised premium since, had there been a covered loss during the 90 days of coverage, that claim payment would have been based on the revised coverage amounts. As a result, a refund of $2213 was sent, which represents the pro-rated premium for 90 days of coverage. The refund amount does not include the fees, which are fully earned from the first day of coverage. The company retained $822, comprised of the earned premium of $722 plus the $100 in fees. There was no attempt to mislead or improperly refund ******************. We regret that the initial underinsurance of the property resulted in his dissatisfaction.Review fromAlicia A
Date: 12/21/2023
1 starAlicia A
Date: 12/21/2023
This company insured our ******* home since 2010. In 2022 hurricane *** caused damage to our home. After an adjustor came, Cypress agreed to pay for the minor repairs. In the next few months, as labor and materials became available, all damage was repaired. Last summer Cypress sent a letter stating policy would be cancelled unless we provided proof all damaged had been repaired. We immediately provided the information to the email given. Left several message in the telephone provided. There was no acknowledgment and with renewal date approaching, we sent all the information they required by certified mail. Followed up by phone calls and emails no one returned. Bottom line, they cancelled the policy even though we provided what they asked for. And, the worst part, Cypress ignored our communication, did not officially and in due time informed us of cancellation. If they no longer wish to do business in *******, they should just say so.Cypress Property & Casualty Insurance Company
Date: 12/28/2023
In review of our records, Cypress Property & Casualty Insurance Company (CPCIC) did not send any request for proof of repairs. The reason the policy was non-renewed was due to the property being located in an area where CPCIC was reducing policy counts and the related policy coverage limits. This is the reason provided on the non-renewal notice sent to *********************. It is always unfortunate when a company must take such action, but it is necessary when a review of inforce policies, along with the companys overall loss frequency and severity, indicates such action is necessary to maintain the financial health of the company to enable it to meet the needs of its policyholders now and in the future. We regret this action was necessary and trust ********************* has found suitable replacement coverage for her property.Review fromCaroline W
Date: 11/13/2023
1 starCaroline W
Date: 11/13/2023
Blocking the sale of my house because they wont release RCV to my contractor even though per the policy if proof of finished work is provided the rest of the funds will be released , they consistently ask for more information that we provide immediately and do not care they are doing something illegal Your policy provides replacement cost coverage and you may be permitted to recover the amount listed in the table as Recoverable Depreciation. To claim this additional amount, you should complete repairs and/or replacement of the depreciated items and submit the information outlined below. Please refer to the Loss Settlement provision of your policy for completed details.Please submit a minimum of two (2) of the following items to assist in our review of your claim for recoverable depreciation:Final invoice or receipts reflecting the scope of repairs and the total cost of repairs.Signed letter of completion on company letterhead from your contractor stating that the work has been completed to your satisfaction and the total amount of the repairs. Photos showing the completed work.Copies of canceled checks for which you made payment to your contractor for the work completed.My contractor has provided this and yet they still wont release the fundsCypress Property & Casualty Insurance Company
Date: 11/15/2023
This response is in relation to a BBB review indicating that Cypress is blocking the sale of the home due to a refusal to release the *** (Replacement Cost Value).Cypress first received the request for *** on October 27, 2023, when the contractor submitted the proposal and photos of completed work. Cypress immediately responded to the contractor and requested a final invoice reflecting the scope of repairs and the total cost of repairs, which is consistent with our settlement letter instructions on how to recover *** after a loss. The contractor responded on October 27, 2023, indicating that all the repairs had not been fully completed. On November 2, 2023, the contractor submitted an updated invoice, but it did not reflect the scope of repairs and the total cost of repairs. Cypress responded immediately that the invoice was incomplete. On November 6, 2023, the contractor submitted another incomplete invoice that did not reflect the scope of repairs and the total cost of repairs.Finally, on November 13, 2023, the contractor submitted a final invoice that reflected the scope of repairs that had been completed and the total cost of repairs along with photos supporting what repairs were completed. On November 14, Cypress released a payment for the *** on the portion of repairs that had been completed and issued a letter confirming the same. The payment was sent overnight mail to expedite the receipt of payment.We appreciate the opportunity to resolve Mr. and Mrs. *********** concern and value all our Cypress policyholders.Review fromSandra S
Date: 08/30/2023
5 starsSandra S
Date: 08/30/2023
They had our back during Hurricane *** and I will always be grateful for their professionalism and how easy they made it for us!Cypress Property & Casualty Insurance Company
Date: 08/31/2023
We at Cypress Property & Casualty Insurance Company appreciate ************* taking the time to share her claims experience. Our team always endeavors to take care of our customers, which can be especially challenging after an event such as Hurricane ***. It is gratifying to know when our efforts have met or exceeded our customers expectations.Review fromJ. mayer
Date: 05/26/2023
1 starJ. mayer
Date: 05/26/2023
We have been with Cypress for 2-years, never made a claim, even after *** hit. Then we get a new policy in the mail, called with question and they tell us we are being cancelled. What a pile of B. S. Dont use them.Cypress Property & Casualty Insurance Company
Date: 05/31/2023
We have discussed the non-renewal with the policyholder and have resolved the matter to their satisfaction.J. mayer
Date: 06/02/2023
Everything has been satisfactory taken care of .Review fromPatricia Y
Date: 04/13/2023
5 starsPatricia Y
Date: 04/13/2023
I am very happy with Cypress. They came out right away to look at our damage after hurricane ***. We were fully paid within the 3 month time frame. Our home owners went up about 700 dollars for next year. I guess that's not bad from what I've been hearing on the news. I know so many people that are having a hard time getting other insurance companies to pay them. I am definitely staying with Cypress.Cypress Property & Casualty Insurance Company
Date: 04/17/2023
We at Cypress Property & Casualty Insurance Company appreciate ***************** taking the time to acknowledge her claims experience. Our team always endeavors to take care of our customers, which can be especially challenging after an event such as Hurricane ***. It is gratifying to know when our efforts have met or exceeded our customers expectations. We also recognize the impact rising insurance costs have on all consumers and strive to maintain a competitive product while also assuring a sound financial position in order to take care of our customers when they need us most.Review fromAndy R
Date: 03/20/2023
5 starsAndy R
Date: 03/20/2023
I live in ********** **. Cypress has been absolutely fantastic with our claim. My house was right outside Hurricane Ians eye wall on 9/28/2022. A new roof, fence, some personal items, the adjusters were so helpful! I highly recommend and appreciate their cooperation!Cypress Property & Casualty Insurance Company
Date: 03/22/2023
We at Cypress Property & Casualty Insurance Company appreciate **************** taking the time to acknowledge his claims experience. Our team always endeavors to take care of our customers, which can be especially challenging after an event such as Hurricane ***. It is gratifying to know when our efforts have met or exceeded our customers expectations.
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