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Business Profile

Kitchen Cabinets and Equipment

Woodsman Kitchens & Floors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Cabinets and Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a new home in July 2021. Our **** flooring was installed by H333733343232**343331H. In February 2024 (less than 3 years since purchase of home) we noticed our flooring was breaking off in small strips near the seams of the laminated H343138**313635353232H. WE contacted the building (****) who gave us the name of the installer-H333733343232**343331H. We contacted H333733343232**343331H who told us to file a claim with the manufacturer we did, and Shaw&#**;s sent a Floor Detective (***********************) to inspect the floor. He determined that "The breakings of the joints is caused by the cupping. The cupping, peaking, and ledging are all consistent with subfloor moisture contamination. The flooring was installed incorrectly- no moisture barrier was put down. H333733343232**343331H disagrees.

    Business Response

    Date: 04/19/2024

     

    The consumer received a copy of the third party inspectors report regarding his inspection of their floor. This inspection report is accurate .

    It concludes there is no manufacturing defect, and there also is no installation defect.

    The reason for the problem is that of subfloor moisture.

     

    We installed the floor in June 2021.

    About ***** months ago,  all of the *** manufacturers issued updated instructions that a 6 mil thick polyethylene sheet of material should be installed to act as an aide against

    possible sub floor moisture affecting the product from the bottom up.

    This practice is now followed by us on a consistent basis.

     

    Since this installation guideline  was not in effect at the time of our installation, there is no responsibility on our part, and this is why we disagree with the homeowners opinion.

    We explained this to her on the phone .

     

    Sincerely

    *******************

    Woodsman Kitchens and Floors

    Customer Answer

    Date: 04/24/2024

     

    The purpose of this email is to respond to Woodsmans rebuttal concerning the *** installed in our new home.  I was never informed of  the updated installation practice (guidelines) required previous to reading ******************* response as he indicates.

     

     

    Regardless, at this time I do not know exactly when the new guidelines went into effect.  ************** mentions about 18 - 24 months ago.   This causes us to believe that if the guidelines changed about 18 -24 months ago, others must have been experiencing the same problems we are prior to or during the installation of our ***.  Otherwise the guidelines would not have changed.  A moisture barrier should have been installed.

     

     

    If we dont have resolution (our floor properly installed), we will take further action.

     

     

    **** and ***************************

    Business Response

    Date: 04/24/2024

    In my first communication, I provided all the information available for the consumer. We installed the product according to the manufacturers guidelines that were in place at the time the job was installed.

     

     

     

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased home through Dreamfinders. Counters and cabinets were from woodsman. Kithen counters are upgraded quartz that we pair for. Prior to closing we notified Dreamfinders we were not satisfied with the seams of the kitchen counters. Ther are 3 of them. After closing, up to now which has been 2 months Woodsman has attempted twice to clean them up and even took apart the counter and redo the seam with still no success. Now they are looking worse than ever. We have gotten qutoes from other counter companies telling us that this counter should have been a jumbo slab. Etc. They are now saying that this is industry standard. We have also learned that there are many others in our neighborhood with same issue. I will attach pictures.

    Business Response

    Date: 06/23/2023

    We have been contacted by the general contractor, advising their legal team is handling these matters with the homeowner ( complaint person here ) .

    Therefore I am not providing any specific answer, other than the finished product is done in a professional manner, and as an aside comment - we only use jumbo sized slabs so there statement regarding that is in error.

    Business Response

    Date: 06/26/2023

    I have already responded to the initial complaint and will not be responding any further for the reasons I listed in the first repsonse.

    Customer Answer

    Date: 06/26/2023

     

    Complaint: ********

    I am rejecting this response because:

    As mentioned and proof has been provided by photos of the seams of why this is not accpetable per industry standards. We have also provided proof from other companies stating the same. We have tried to send pictures directly to Woodsman however they are not providing email address. Not sure why a company would not provide email address. 

     

    Regards,

    ****** *****

Woodsman Kitchens & Floors, Inc. is NOT a BBB Accredited Business.

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