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Business Profile

Lawn Maintenance

Royal Green Lawn & Ornamental Service, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Royal Green Lawn & Ornamental Service, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Green Lawn & Ornamental Service, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Royal Green quoted me on lawn treatment options. Please note that the address you have on record is not the same address on my quote which is ***** *** ****** ***** **** ***, ************* ** *****. I know it's the same company, because the phone number and website are the same. Their company name on their email quote is Royal Green Lawn & Remedy Pest Solutions, but on the actual quote it is Royal Green LAWN & ORNAMENTAL SERVICES, INC. Anyway, I asked **** if he would treat my lawn if the stone was removed from the approx. 500 ft in the backyard, & if he would plant the sod. He said he would treat the entire front & back yard, but I should call ***** **** for sod installation (**** ********. He said he used to work for someone else, but now he has his own business. It turns out they work "hand in hand" & "It's a partnership" & he taught him a lot. He taught him how to improperly install very expensive sod on 3-11-23. They told me that because our grass was all weeds you don't have to rip up the old grass and add topsoil before planting the new sod. Well I found out from The Sod Lot (who grows, sells, & installs sod--we bought this sod for my house from The *** *** ******, that he is 100% INCORRECT, and that he should have not only ripped up the existing lawn growth, but he should have also added a layer of topsoil, along w/ a starter fertilizer. The Sod Lot said weeds underneath will come thru the new sod, that is if the sod doesn't die because it wasn't properly rooted. And the best I could do was to water it for 60 minutes every day for the next 30 days (HUGE water bill!!), between 6 & 8 am, & hope for the best. She also sold me a bag of starter fertilizer that should've been applied on the new topsoil they didn't apply. ***** was working for ****, but **** said "That's between you & ***** ****", who doesn't work for an actual company. Well I know I can't get my $ back for the sod ($856.45), but I would like my $ back for the $375 in labor.

      Customer Answer

      Date: 04/10/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: ********

      I am rejecting this response because:

      **** from Royal Green told me to call his guy (***** ****) to install my sod.  ***** **** said they were a partnership (as evidenced in my previously submitted attachment).  Then, after Royal Green denies his employee or bait and switch, *** **** refused to answer me, when I asked "What company do you work for?", which was also evidenced by an unanswered text message in my previous submission.

      Regards,

      **** ************

    Royal Green Lawn & Ornamental Service, Inc is NOT a BBB Accredited Business.

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