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Business Profile

Medical Consultants

Planned Parenthood - Jacksonville Health Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the *********** location on 12/7/22. I gave them insurance information. I received a bill from *** ***, called and it was coded incorrectly, I have contacted them 7 times since with promises of this getting corrected. STILL my messages and request go ignored. I want this corrected and issue rectified. If this blemishes my credit I will file a dispute and take this to the next level as well. This should not happen and they should have the courtesy amd correct this immediately.

    Business Response

    Date: 02/20/2023

    It was a pleasure speaking with *****. She did confirm that she was seen at the Planned Parenthood in **********, which is not affiliated with us. ********** is ******* and we are ******. I have forwarded this complaint to ******* to ensure that they follow up with ***** and get this matter resolved as soon as possible. 

    Business Response

    Date: 03/14/2023

    Thank you for providing us with this information.  We have been in communication with the customer and have resolved the issue. 

    Customer Answer

    Date: 03/14/2023

     

     Complaint: ********

    I am rejecting this response because:

     

    I was not provided proof this has been paid and is a zero balance. When that is received I will close this complaint

    Regards,

    ***** ******

Planned Parenthood - Jacksonville Health Center is NOT a BBB Accredited Business.

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