Business ProfileforThe Southern Monument Company, Inc.

• Date of the transaction: June 4, 2022 • The amount of money you paid the business: $1681.00 • What the business committed to provide you: Single Upright 26x6x26 w/36x12x6 base Headstone • What the nature of the dispute is: I paid this order in full on June 4, 2022, the headstone still has not been laid • Whether or not the business has tried to resolve the problem: No • Account/order/tracking number: Signed Contract No: **** I started the process of having a headstone made for my mom on May 12, 2022. My initial contact was ******. I signed the contract mailed to me by ******. On June 4, 2022, I made a credit card payment over the phone for $1681, which paid the headstone in full. I followed up on the headstone in September of 2022, and several times after that, at which time I spoke to ******. It was at that time I was told the headstone would take 6 to 8 months to be completed. When I asked how much longer before my order was finished, she told me they were working on orders for May 2022. ****** later called me in January 2023, to ask that I AGAIN send her a picture that I would like on the headstone. I again asked how much longer before my order would be complete, she told me MAYBE March 2023. I told her that was more than 8 months. She basically told me, it is what it is, with no compassion, apology, or anything. I spoke to ****** again on April 4, 2023. I asked how much longer before my order was complete and she told me they would be laying the headstone on April 7, 2023. I asked how would I know it had been laid, ****** told me she would call to let me know. As of today, I have not heard from ******, or anyone else at Southern Monument. I am still paying interest on the $1681 charged to my credit card for a product that has not been delivered as promised, which I am asking to be refunded to me. Each time I call to check the status of my order, I am constantly being lied to. I should not be paying for a product that I do not have possession of.