Reviews

Served over 38 uears in the military. ******* was contracted for my final move. They lost over 25 boxes and have some sort of loop hole to be able to just deny your claim. Worst company I have ever experienced. I wont even mention all the items that were damaged. If you get them make sure you list every item over $100 on your high dollar sheet or you will get nothing back. List item, condition and price. Take the tima and make them list as much as you can on your inventory. Dont let them just get away with kitchen ware for example. You cant claim that with out original receipts. Dirty business for veterans.

To Whom it May Concern, Our contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the Military regarding 1) claims liability, 2) settlement process and 3) dispute resolution. The military members are required to submit their claim directly with the ********************** Provider (TSP), in this case, Total Military Management (TMM). If after receiving their settlement from the *** and they do not agree with all or part of the settlement, the member has the right to request further review of disputed items through the Military ************* (MCO). Mr. ***** shipment was tendered to the TSP (TMM) by a non-temp storage facility. The Defense Personal Property Business Rules *******. state: If, at the time each item is checked, there is a difference in the condition of the items from what is listed on the shipment inventory, the receiving TSP will prepare an exception sheet noting the condition of the containers or to specific cartons within the containers, or other specific items in the shipment and use a rider noting thereon any shortage/overage, or differing conditions, cross- referenced to the original shipment inventory. In accordance with this regulation, an exception sheet was prepared by the *** when the shipment was transferred into their custody from the *** contractor. The exceptions sheet noted the missing items at the time of pick-up. Because the items were not lost while in the **** possession, liability on behalf of the *** was denied. Mr. **** filed his claim on June 10th , 2024 and on June 24th, 2024, *** presented a letter to him explaining the reason for the denials and that the claims for those items could be transferred to the ***. The letter also outlined the offers for all items that were not denied. Mr. **** did not agree with the offer and submitted a rebuttal. *** and Mr. **** worked through the rebuttal process until the offers were acceptable to him. All offers have been accepted and a final settlement check was issued in July 2024. Mr. **** also transferred all denied items to the Military *************. If you require additional information, please do not hesitate to contact me directly. We regret Mr. **** had a less than optimal experience and we appreciate his time and feedback to suggest improvements to our processes. Respectfully, ***** ******** Sr. ******** Priority Claims

One star is too high of a rating but the system would not allow me to have zero stars (which is still not low enough). We communicated with TMM employees as issues were happening with our military move and nothing was done to address them. TMM personnel has been trained to say "sorry" as if it is the company's slogan. Sorry does not cut it when you are putting service members and their families in a messy, and at times (as it was in my case), a hostile situation. Shame on you and your staff for allowing this to happen and shame on DoD for continuing to have a contract with this company that is only interested in making money while providing the lowest possible level of service to those who risk their lives for our country.

We appreciate your feedback and regret that your experience fell short of expectations. We understand the challenges you faced and have worked to address your concerns throughout the process. Our team is committed to improving our services and will continue to take steps to ensure better outcomes. Please know that we take your comments seriously and strive to provide a higher standard of service to all service members and their families. If you have any further concerns, we are here to assist.

A typical government contractor. Lowest bidder quality. We moved from ********* to ********, at the origin the load crew brought a box truck to move a 4 bedroom house and my family of 6. Upon arrival they new it would not fit on the truck and had to scramble to get another truck to pick up the remainder of our stuff the next day. We were told the delivery date would be June 20th ( pickup was June 7th) on 19 June we were informed it would not be delivered then the new delivery date was 22 June and informed on the 21 that it would not be delivered on the stated date. Then the new delivery date was set for Monday June 24 and when no truck arrived we had to call multiple people at *** to find out what was going on to find out it would not be delivered that day. Then we were given a window of ***** is when it would be delivered ( the *** was 28 June) we were then notified the delivery would be 26 June and during the phone conversation with the supervisor were guaranteed this date especially with all the lies we had been told. At 1200 on the 26 we were called and told the delivery would be the following day the 27. It was delivered on the 27th and talking to the driver he did not even leave the share house in *********** until June 24. Half of the delivery dates were full lies and TMM had no idea where our stuff was at until it was delivered to our door. I have requested inconvenience compensation for this entire nightmare and are offering 1 days per diem of $59 which is a complete slap in the face. Military members of you can help it try to get another contractor. DOD take care of your members and contract with the best companies not just the lowest bidder. You are moving lives and families not lines on a spreadsheet.

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the ******* Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The shipment in question was delivered on June 27th, ahead of the Required Delivery Date (***), adhering to the ********** of ******* (DoD) transit time guidelines. We understand the member expressed frustration due to changes in the Estimated Time of Arrival (ETA), which led to logistical challenges and emotional distress. On June 26th, when the delivery was rescheduled to June 27th, the member was promptly notified. We offered the local baseline per diem, as outlined by the DoD, to address the sudden change, which the member declined. While we empathize with the member's situation, it is important to note that TMM has no precedent or capability to reimburse for emotional distress, especially when the shipment has been delivered on time and in line with contractual obligations.We have communicated transparently with the member and attempted to offer a reasonable solution within the scope of our policies. We reaffirm that the shipment was delivered ahead of the *** and in compliance with DoD guidelines. While we understand the challenges faced by the member, the requested reimbursement for emotional and physical hardship is not feasible.We value our customers and strive to provide the best service possible. Should you have any further questions or require additional information, please do not hesitate to contact us.Respectfully, ******************* Vice President of Priority Shipments ***********************************

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the ******* Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The shipment in question was delivered on June 27th, ahead of the Required Delivery Date (***), adhering to the ********** of ******* (DoD) transit time guidelines. We understand the member expressed frustration due to changes in the Estimated Time of Arrival (ETA), which led to logistical challenges and emotional distress. On June 26th, when the delivery was rescheduled to June 27th, the member was promptly notified. We offered the local baseline per diem, as outlined by the DoD, to address the sudden change, which the member declined. While we empathize with the member's situation, it is important to note that TMM has no precedent or capability to reimburse for emotional distress, especially when the shipment has been delivered on time and in line with contractual obligations.We have communicated transparently with the member and attempted to offer a reasonable solution within the scope of our policies. We reaffirm that the shipment was delivered ahead of the *** and in compliance with DoD guidelines. While we understand the challenges faced by the member, the requested reimbursement for emotional and physical hardship is not feasible.We value our customers and strive to provide the best service possible. Should you have any further questions or require additional information, please do not hesitate to contact us.Respectfully, ******************* Vice President of Priority Shipments ***********************************

This company will not answer the phone or call you back no matter how many times you reach out or how many messages you leave. Extremely unprofessional

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the Defense Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The above related inquiry is related to a DPS Household Goods Shipment for ******** ***** which was booked under the *** LKNQ0504020. Thank you for bringing this matter to our attention. We regret any inconvenience you have experienced and sincerely apologize for the issues encountered during your recent interaction with our company. We take your feedback seriously and understand how frustrating it must have been not to receive a timely response. To address this, we will be conducting additional training for our customer service representatives to ensure better responsiveness and communication in the future. This is not reflective of our standard practice, and we are taking steps to prevent it from happening again.If you require more information, please contact me directly. We regret that ****************** had a less-than-optimal experience and appreciate his time and feedback to suggest improvements to our processes. Respectfully, *********************** Vice President of Customer **************** *********************************

Ten word minimum. Absolutely a ****************. Do not recommend.

Dear ******************,We regret any inconvenience that you have experienced regarding your move of household goods and related claims. We genuinely appreciate your feedback. Our records indicate that three payments have been processed for the settled items as agreed upon in DPS. The final payment for agreed upon items is being processed today. Due to lack of documentation some items were denied pending additional support, but the necessary information was not received. Our records indicate you have transferred these remaining items to your Military ************* for further review and consideration. They will review your filed claim and request documentation as needed. If the submitted documentation is received and the TSP deemed liable for additional items their office will subrogate via Demand on Carrier. As it pertains to the inconvenience claim, we apologize for any hardship or expenses incurred as a result of your move. The military inconvenience claims regulations were provided that outline the process for filing and our office received your written response that you elected to use the per diem option. This option provides a 7-day receipt free option for the service member only at the government rate for the destination area. Payment was made in full under this option per your request. As outlined in the rules the alternative option was to file a receipt-based inconvenience claim. No receipt-based inconvenience claim was submitted to our office, therefore there was no additional review. We genuinely care about your experience and regret that this matter was not settled to your satisfaction. We hope that this additional information regarding the Military Claims Regulations clarifies some of your concerns. Thank you again for your time, feedback, and service to our country.V/***********************, Director of Claims **************************************

I am absolutely infuriated and disappointed that this is the company the *** chose to use for our move. From the beginning when they were picking up our stuff the workers were in a rush and just carelessly putting things in to the truck. Then, broke a light fixture in our apartment that we never got reimbursed for. Then when we got our items delivered, we were missing a bunch of items, we did a claim for items that were missing but half the items we received upon delivery didnt even have numbers or stickers to keep track of. As well as some items had more than one sticker like it had fallen off something else and placed on another item so when they marked it off it shows delivered but it actually wasnt. Because of this we are missing a handful of items and are trying to fight the claim for it but because THEY messed up, my family and I have to pay the price to replace items due to their careless workers. Next time we move we will be doing it ourselves. This company deserves no more money from the *** and I highly DO NOT RECOMMEND YOU USE THEM!!!

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the Military regarding 1) claims liability, 2) settlement process and 3) dispute resolution. The military members are required to submit their claim directly with the ************** Service Provider (TSP), in this case, Total Military Management (TMM). If after receiving their settlement from the TSP and they do not agree with all or part of the settlement, the member has the right to request further review of disputed items through the Military ************* (***).************** submitted a claim for his damaged household goods on May 11, 2023. We have worked through the offer and rebuttal process with him and have agreed to settle for the exact amount that he claimed. We have also settled his claim for the light fixture which was broken at origin. Settlement checks for both claims will be issued on July 12, 2023.If you require additional information, please do not hesitate to contact me directly. We regret ************** had a less than optimal experience and we appreciate his time and feedback to suggest improvements to our processes.Respectfully, ******************************* Manager, Priority Claims **************************************

I am very, very dissatisfied with the treatment of my goods by the moving company hired and the service I have received from TMM. This experience has made me feel as though TMM and all civilian entities associated with the military PCS process do not serve to provide a quality service for the servicemember, but rather utilize a contract won with the DoD to line their pockets. TMM's own LinkedIn page shows this in the mission statement "Total Military Management (TMM) was formed to develop beneficial, profitable programs for agents and household goods carriers who serve the military marketplace." In my particular case, rather than showing compassion for the neglect of the assigned movers, I was provided unexplained and unsubstantiated offers for the damages that they caused, and when I called TMM out on it, TMM utilized regulation to skirt full replacement/repair value and taxes/shipping in order keep the payout to the absolute minimum. This showed me what I stated previously: TMM does not serve the Soldier and the military family through what could be a very stressful move; TMM serves their bottom line and their bottom line only. There is no doubt in my mind that TMM can afford to pay out the amount requested, considering they're contracted with the government.It scares me to think of how TMM would try to take advantage of someone who is less willing, able, or not informed enough to fight for what they are rightfully entitled, particularly because that is typically lower-ranking personnel who do not have the means to fight that fight, despite needing it the most. TMM's business practices are audacious and deplorable. At this point, the amount of stress, inconvenience, and overall strain TMM has placed on dealing with the negligence of these movers is enough. The financial loss I am taking from my move (well over $1000) far surpasses dealing with TMM anymore. Truly, TMM's ability to wear down a single person over what is pennies to their business is commendable.

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the Military regarding 1) claims liability, 2) settlement process and 3) dispute resolution. The military members are required to submit their claim directly with the ************** Service Provider (TSP), in this case, Total Military Management (TMM). If after receiving their settlement from the TSP and they do not agree with all or part of the settlement, the member has the right to request further review of disputed items through the Military ************* (***).******************** submitted three separate claims for items that were damaged during his household goods move. One of the three claims has been settled and paid and requires no further action. ******************** submitted a dispute on the two remaining claims. After working through the dispute process with him, a mutual resolution has been reached and he has verbally accepted the offers presented. The offer amounts have been updated on the Militarys DPS website and ******************** has been advised that once he accepts the offers on the website, a settlement check will be promptly processed. These actions have resolved all of his concerns.If you require additional information, please do not hesitate to contact me directly. We regret ******************** had a less than optimal experience and we appreciate his time and feedback to suggest improvements to our processes.Respectfully,******************************* Manager, Priority Claims **************************************

Best described as the move from h*** The packers showed up a day late, with 2 men to pack a ***** sq. ft home with three levels.. The assigned moving company had no moving trucks, drivers, or loaders available. We, the military family to be moved, secured a rig and a driver through a third party 3 days later. That driver flew a friend in overnight to assist him. The driver, his assistant, the military member and wife loaded 85% of the load. The remaining very heavy items were loaded by military friends at the end of the workday. Our TLF was no longer available to us, no hotels were available at that late date. We had to live in our packed up house. Pleas for assistance basically fell on deaf ears and we were left to figure out how this move would take place.

To Whom it May *********** contract is through the Government DoD, and we follow the required rules, regulations and guidelines set forth by the Defense Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The above related inquiry is related to a DPS Household Goods Shipment for ********************************** which was booked under the *** number KKFA0826076. The source of the mentioned complaint is not authorized personnel listed on this service members account. We are happy to address any inconvenience ********************************* has experience throughout his move directly with him or other authorized users on his account. For future assistance with this move, please contact our Director of Customer Engagement, ********************* directly at ************. We regret ********************** had a less than optimal experience and we appreciate his time and feedback to suggest improvements to our processes. Respectfully, *********************** Vice President of Customer **************** *********************************