Customer ReviewsforTotal Military Management, Inc.

One star is too high of a rating but the system would not allow me to have zero stars (which is still not low enough). We communicated with TMM employees as issues were happening with our military move and nothing was done to address them. TMM personnel has been trained to say "sorry" as if it is the company's slogan. Sorry does not cut it when you are putting service members and their families in a messy, and at times (as it was in my case), a hostile situation. Shame on you and your staff for allowing this to happen and shame on DoD for continuing to have a contract with this company that is only interested in making money while providing the lowest possible level of service to those who risk their lives for our country.

We appreciate your feedback and regret that your experience fell short of expectations. We understand the challenges you faced and have worked to address your concerns throughout the process. Our team is committed to improving our services and will continue to take steps to ensure better outcomes. Please know that we take your comments seriously and strive to provide a higher standard of service to all service members and their families. If you have any further concerns, we are here to assist.

A typical government contractor. Lowest bidder quality. We moved from ********* to ********, at the origin the load crew brought a box truck to move a 4 bedroom house and my family of 6. Upon arrival they new it would not fit on the truck and had to scramble to get another truck to pick up the remainder of our stuff the next day. We were told the delivery date would be June 20th ( pickup was June 7th) on 19 June we were informed it would not be delivered then the new delivery date was 22 June and informed on the 21 that it would not be delivered on the stated date. Then the new delivery date was set for Monday June 24 and when no truck arrived we had to call multiple people at *** to find out what was going on to find out it would not be delivered that day. Then we were given a window of ***** is when it would be delivered ( the *** was 28 June) we were then notified the delivery would be 26 June and during the phone conversation with the supervisor were guaranteed this date especially with all the lies we had been told. At 1200 on the 26 we were called and told the delivery would be the following day the 27. It was delivered on the 27th and talking to the driver he did not even leave the share house in *********** until June 24. Half of the delivery dates were full lies and TMM had no idea where our stuff was at until it was delivered to our door. I have requested inconvenience compensation for this entire nightmare and are offering 1 days per diem of $59 which is a complete slap in the face. Military members of you can help it try to get another contractor. DOD take care of your members and contract with the best companies not just the lowest bidder. You are moving lives and families not lines on a spreadsheet.

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the ******* Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The shipment in question was delivered on June 27th, ahead of the Required Delivery Date (***), adhering to the ********** of ******* (DoD) transit time guidelines. We understand the member expressed frustration due to changes in the Estimated Time of Arrival (ETA), which led to logistical challenges and emotional distress. On June 26th, when the delivery was rescheduled to June 27th, the member was promptly notified. We offered the local baseline per diem, as outlined by the DoD, to address the sudden change, which the member declined. While we empathize with the member's situation, it is important to note that TMM has no precedent or capability to reimburse for emotional distress, especially when the shipment has been delivered on time and in line with contractual obligations.We have communicated transparently with the member and attempted to offer a reasonable solution within the scope of our policies. We reaffirm that the shipment was delivered ahead of the *** and in compliance with DoD guidelines. While we understand the challenges faced by the member, the requested reimbursement for emotional and physical hardship is not feasible.We value our customers and strive to provide the best service possible. Should you have any further questions or require additional information, please do not hesitate to contact us.Respectfully, ******************* Vice President of Priority Shipments ***********************************

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the ******* Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The shipment in question was delivered on June 27th, ahead of the Required Delivery Date (***), adhering to the ********** of ******* (DoD) transit time guidelines. We understand the member expressed frustration due to changes in the Estimated Time of Arrival (ETA), which led to logistical challenges and emotional distress. On June 26th, when the delivery was rescheduled to June 27th, the member was promptly notified. We offered the local baseline per diem, as outlined by the DoD, to address the sudden change, which the member declined. While we empathize with the member's situation, it is important to note that TMM has no precedent or capability to reimburse for emotional distress, especially when the shipment has been delivered on time and in line with contractual obligations.We have communicated transparently with the member and attempted to offer a reasonable solution within the scope of our policies. We reaffirm that the shipment was delivered ahead of the *** and in compliance with DoD guidelines. While we understand the challenges faced by the member, the requested reimbursement for emotional and physical hardship is not feasible.We value our customers and strive to provide the best service possible. Should you have any further questions or require additional information, please do not hesitate to contact us.Respectfully, ******************* Vice President of Priority Shipments ***********************************

This company will not answer the phone or call you back no matter how many times you reach out or how many messages you leave. Extremely unprofessional

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the Defense Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The above related inquiry is related to a DPS Household Goods Shipment for ******** ***** which was booked under the *** LKNQ0504020. Thank you for bringing this matter to our attention. We regret any inconvenience you have experienced and sincerely apologize for the issues encountered during your recent interaction with our company. We take your feedback seriously and understand how frustrating it must have been not to receive a timely response. To address this, we will be conducting additional training for our customer service representatives to ensure better responsiveness and communication in the future. This is not reflective of our standard practice, and we are taking steps to prevent it from happening again.If you require more information, please contact me directly. We regret that ****************** had a less-than-optimal experience and appreciate his time and feedback to suggest improvements to our processes. Respectfully, *********************** Vice President of Customer **************** *********************************

Ten word minimum. Absolutely a ****************. Do not recommend.

Dear ******************,We regret any inconvenience that you have experienced regarding your move of household goods and related claims. We genuinely appreciate your feedback. Our records indicate that three payments have been processed for the settled items as agreed upon in DPS. The final payment for agreed upon items is being processed today. Due to lack of documentation some items were denied pending additional support, but the necessary information was not received. Our records indicate you have transferred these remaining items to your Military ************* for further review and consideration. They will review your filed claim and request documentation as needed. If the submitted documentation is received and the TSP deemed liable for additional items their office will subrogate via Demand on Carrier. As it pertains to the inconvenience claim, we apologize for any hardship or expenses incurred as a result of your move. The military inconvenience claims regulations were provided that outline the process for filing and our office received your written response that you elected to use the per diem option. This option provides a 7-day receipt free option for the service member only at the government rate for the destination area. Payment was made in full under this option per your request. As outlined in the rules the alternative option was to file a receipt-based inconvenience claim. No receipt-based inconvenience claim was submitted to our office, therefore there was no additional review. We genuinely care about your experience and regret that this matter was not settled to your satisfaction. We hope that this additional information regarding the Military Claims Regulations clarifies some of your concerns. Thank you again for your time, feedback, and service to our country.V/***********************, Director of Claims **************************************

I am absolutely infuriated and disappointed that this is the company the *** chose to use for our move. From the beginning when they were picking up our stuff the workers were in a rush and just carelessly putting things in to the truck. Then, broke a light fixture in our apartment that we never got reimbursed for. Then when we got our items delivered, we were missing a bunch of items, we did a claim for items that were missing but half the items we received upon delivery didnt even have numbers or stickers to keep track of. As well as some items had more than one sticker like it had fallen off something else and placed on another item so when they marked it off it shows delivered but it actually wasnt. Because of this we are missing a handful of items and are trying to fight the claim for it but because THEY messed up, my family and I have to pay the price to replace items due to their careless workers. Next time we move we will be doing it ourselves. This company deserves no more money from the *** and I highly DO NOT RECOMMEND YOU USE THEM!!!

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the Military regarding 1) claims liability, 2) settlement process and 3) dispute resolution. The military members are required to submit their claim directly with the ************** Service Provider (TSP), in this case, Total Military Management (TMM). If after receiving their settlement from the TSP and they do not agree with all or part of the settlement, the member has the right to request further review of disputed items through the Military ************* (***).************** submitted a claim for his damaged household goods on May 11, 2023. We have worked through the offer and rebuttal process with him and have agreed to settle for the exact amount that he claimed. We have also settled his claim for the light fixture which was broken at origin. Settlement checks for both claims will be issued on July 12, 2023.If you require additional information, please do not hesitate to contact me directly. We regret ************** had a less than optimal experience and we appreciate his time and feedback to suggest improvements to our processes.Respectfully, ******************************* Manager, Priority Claims **************************************

I am very, very dissatisfied with the treatment of my goods by the moving company hired and the service I have received from TMM. This experience has made me feel as though TMM and all civilian entities associated with the military PCS process do not serve to provide a quality service for the servicemember, but rather utilize a contract won with the DoD to line their pockets. TMM's own LinkedIn page shows this in the mission statement "Total Military Management (TMM) was formed to develop beneficial, profitable programs for agents and household goods carriers who serve the military marketplace." In my particular case, rather than showing compassion for the neglect of the assigned movers, I was provided unexplained and unsubstantiated offers for the damages that they caused, and when I called TMM out on it, TMM utilized regulation to skirt full replacement/repair value and taxes/shipping in order keep the payout to the absolute minimum. This showed me what I stated previously: TMM does not serve the Soldier and the military family through what could be a very stressful move; TMM serves their bottom line and their bottom line only. There is no doubt in my mind that TMM can afford to pay out the amount requested, considering they're contracted with the government.It scares me to think of how TMM would try to take advantage of someone who is less willing, able, or not informed enough to fight for what they are rightfully entitled, particularly because that is typically lower-ranking personnel who do not have the means to fight that fight, despite needing it the most. TMM's business practices are audacious and deplorable. At this point, the amount of stress, inconvenience, and overall strain TMM has placed on dealing with the negligence of these movers is enough. The financial loss I am taking from my move (well over $1000) far surpasses dealing with TMM anymore. Truly, TMM's ability to wear down a single person over what is pennies to their business is commendable.

To Whom it May *********** contract is through the Government DoD and we follow the required rules, regulations and guidelines set forth by the Military regarding 1) claims liability, 2) settlement process and 3) dispute resolution. The military members are required to submit their claim directly with the ************** Service Provider (TSP), in this case, Total Military Management (TMM). If after receiving their settlement from the TSP and they do not agree with all or part of the settlement, the member has the right to request further review of disputed items through the Military ************* (***).******************** submitted three separate claims for items that were damaged during his household goods move. One of the three claims has been settled and paid and requires no further action. ******************** submitted a dispute on the two remaining claims. After working through the dispute process with him, a mutual resolution has been reached and he has verbally accepted the offers presented. The offer amounts have been updated on the Militarys DPS website and ******************** has been advised that once he accepts the offers on the website, a settlement check will be promptly processed. These actions have resolved all of his concerns.If you require additional information, please do not hesitate to contact me directly. We regret ******************** had a less than optimal experience and we appreciate his time and feedback to suggest improvements to our processes.Respectfully,******************************* Manager, Priority Claims **************************************

Best described as the move from h*** The packers showed up a day late, with 2 men to pack a ***** sq. ft home with three levels.. The assigned moving company had no moving trucks, drivers, or loaders available. We, the military family to be moved, secured a rig and a driver through a third party 3 days later. That driver flew a friend in overnight to assist him. The driver, his assistant, the military member and wife loaded 85% of the load. The remaining very heavy items were loaded by military friends at the end of the workday. Our TLF was no longer available to us, no hotels were available at that late date. We had to live in our packed up house. Pleas for assistance basically fell on deaf ears and we were left to figure out how this move would take place.

To Whom it May *********** contract is through the Government DoD, and we follow the required rules, regulations and guidelines set forth by the Defense Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The above related inquiry is related to a DPS Household Goods Shipment for ********************************** which was booked under the *** number KKFA0826076. The source of the mentioned complaint is not authorized personnel listed on this service members account. We are happy to address any inconvenience ********************************* has experience throughout his move directly with him or other authorized users on his account. For future assistance with this move, please contact our Director of Customer Engagement, ********************* directly at ************. We regret ********************** had a less than optimal experience and we appreciate his time and feedback to suggest improvements to our processes. Respectfully, *********************** Vice President of Customer **************** *********************************

WORST MOVE OF OUR ENTIRE LIVES!Minions Act Out in Fraud on Behalf of TMM. (Fyi: TMM's 5 star ****** reviews without text are also likely done by their minions.)Military move mngmt subs out its carriers (lowest bidders) so you get what they (dont) pay for. TMM frauds their way out of necessary compensation...Fast forward to 2 yrs later & they've offered us only a 3rd of our $27k claim ($30k ******************** We've been with US Coast Guard for 27 yrs (active/vet/civilian). All prior moves we elected non-military due to being warned; but in this case we relied on it for a long-distance relo from **** to *******. Never in our entire lives have we had substantial issues with a move. Amount of stress & grief this brought as a whole can't be put into text. We can never be repaid for time spent on issue or rebuilding our belongings; or ever replace priceless sentimental's. All of this has taken too heavy of a toll on our health, and did so for our beloved cat child, ****** RIP. After move, her heart began to stress & fail while giving us comfort thru it all!During the 1st critical months of report/claim, our MCO rep prep'd to retire & directly go over to work for TMM. We were never notified of it, so we'd know to demand a non-bias agent. TMM shouldn't have been able to hire our MCO rep without a few years gap in-between to avoid conflict of interest! We later learned that our rep was disgruntled with MCO before & up until retiring, & had racked up complaints similar to ours:Our MCO rep lied to us both about claim submission deadline, telling us multiple times it was one year for full replacement value (which we did so just shy of year ****). She knew wed never used military move b4, & blindly relied on her directions without reason to suspect differently. We had no qualms with her at the time, & no reason to suspect her. But the timeframe turned out to be only 9 months, which forced us into TMM depreciating values. Our MCO reps ******* were made more obvious when we realized why she had delayed our 75-day loss report deadline. Right after we submitted w/plenty of time before 75-day ****, we called her to confirm; to which she stated that it did all go thru smoothly. She later waited well after 75-day **** to notify us that an odd but critical box wasnt checked off!But we wentinto DPS asap to remedy/submit even thou report was now way past deadline. This forced us later to write a memo, detailing all official travel time to get over hurdle of what she did, which coincided with TMMs devious full denialattemptof our entire claim! TMM has now gouged, depreciated & fully denied items! And, even thou MCO requires them to reply within a few weeks, for a year they've ignored 6 added claim subjects we firmly asked for direct responses to!It's a sad state of affairs when movers are grossly negligent to a vast majority of a military members belongings, & followed up with TMM reps swindling ways out of compensation! All within this same 2019 to present time frame, there are 12 out of 12 BBB complaints on TMM, 12 out of 12 TMM negative MyMoving reviews, & tons of TMM ****** complaints!So what kind of exposure does it take to stop ****** *************************** move system, other than temp suspensions? Carrier's negligent damages with TMM's fraudulent ******* is a tot. abuse of power that continues to feast from a fundamentally flawed gov't move system, esp. w/overcharging taxpayer funds for shipments. After having to sadly revisit the entirety of events, we came to realize the magnitude of deliberate acts. In a recent zoom interview about our story, we collectively came to realize that were being treated as a "lamb out to *********", and that any further replies to TMM will very likely fall onto deaf ears, esp. if we don't take add'l actions towards putting accountability into place: See link below for details of our complaint review summary: https://christinaannwestsh.wixsite.com/military-move-damage (Note: Images aren't mobile device friendly. PC necessary to fully view.)

To Whom It May *********** contract is with the ********** of ******* which includes the **** ************** Command (USTC). USTC oversees the movement of service members personal property including claims for missing or damaged personal property via the ******* Personal Property Program (DP3). The DP3 Claims and Liability Business Rules sets forth the rules and guidelines regarding claims liability, the settlement process, and claims dispute resolution. Service members are required to submit their claim directly with the ************** Service Provider (TSP), in this case, Total Military Management (TMM) on behalf of OKMO (OK ************************** If after receiving their settlement from the TSP and they do not agree with all or part of the settlement, the member has the right to request further review of disputed items by transferring their claim, or claimed items, to their respective Military ************* (MCO). In this instance, it is the U.S. Coast Guard.The DP3 Claims and Liability Business Rules in effect at the time Mr ******* personal property was transported state that service members must notify the TSP of any loss or damage not noted on delivery, within 75 days of their delivery date. Additionally, the rules state that a member must file a claim within 9 months, in order receive Full Replacement Value for missing or destroyed property. Any claim submitted by the member after 9 months can still be considered by the TSP, but only for depreciated valuation. This shipment delivered on July 11, 2019, thereby making the 75th day September 24, 2019. At delivery, member was provided a copy of the Damage At Delivery form which states that notification of loss or damage after delivery must be made within 75 days of delivery. Member submitted a notification of loss or damage after delivery notification on October 3, 2019, which was eight days past the 75-day notification deadline. On July 12, 2020 member submitted a claim for 55 items which was outside of the 9 month claims filing deadline. On September 2nd, 2020, TMM presented an offer to *****************, unfortunately that offer included the denial of 54 items due to the untimely notification of loss or damage after delivery. Member subsequently appealed to his MCO and requested the 75-day notification period be waived based on the number of days he was officially on duty away from home station. This waiver process is included in the DP3 Claims and Liability Business Rules. His MCO granted his request and his claim was reopened by TMM for further adjudication. A revised offer was made to ***************** on February 22, 2021. He subsequently rebutted that offer on July 11, 2021. TMM provided a response to his rebuttal on August 30, 2021. The response provided further relief on some claimed items and denial on other items, but also indicated that if he was not satisfied with settlement, he could transfer his claim or claimed items to his MCO. This step in the process would require him to file a claim with the MCO for their consideration and settlement. However, ***************** submitted an additional rebuttal on January 15, 2022 and an offer for settlement was provided to him on January 19, 2022. A follow-up phone call by TMM leadership is being scheduled with *************** based on his availability.If you require additional information, please do not hesitate to contact me directly at the email address below.Respectfully,********************* Director, Claims ***********************************

I had my household goods pick up 6 Oct and just received a partial shipment on 16 Nov and now after 2 canceled dates maybe get the remainder of the overflow on 7 Dec but not guaranteed. This company is horrible I mean just horrible. I didnt even receive essentials items or a tool box to assemble any items that arrived so my home is full of boxes. I have served 25 years and have move dozens of times but never experienced anything like this in my whole career. I would definitely not utilize them or suggest the military utilize their services either. I have spent so much money traveling from duty station to home station just to have to purchase essentials items and items to sustain me and my family until all our items arrive. Here we are going into the 1st of the month I still havent received all of my shipment. Complete failure on their part! If transportation assign them to you RUN AWAY!!!!!!

December 1, 2021 Better Business Bureau *********************************************** www.bbbnefla.org RE: *************************************** To Whom it May *********** contract is through the Government DoD, and we follow the required rules, regulations and guidelines set forth by the Defense Personal Property (DPS) Regulations. We regret any inconvenience the customer has experienced. The above inquiry is related to a DPS Household Goods Shipment for ********, SHELETHEA which was booked under the *** JEAT0510551. ******************** had a Required Delivery Date (RDD) of 10/25. 2/3 of Ms. ********* shipment delivered on 11/16, while the remaining 1/3 will deliver on 12/7. The Supply Chain/ Logistics/ Moving and ****************** are experiencing extreme nationwide and global delays due to interruptions in the supply chain, including labor availability, during this post-Covid 19 environment. Additionally, the state the member moved out of is one of the most hard-hit in the nation with labor shortages and lack of equipment availability. On 8/28, a driver was assigned to haul this shipment to the destination. On 9/28, the assigned service provider returned the shipment, stating an inability to haul and the shipment was again made available to other providers. During that 30-day period, capacity out of the origin state was further restricted, resulting in an inability to assign a hauling provider prior to the required load date of 10/8. Ms. ********* shipment loaded from her residence, as planned, on 10/8 and was taken back to the local agents facility in Lakewood, pending a driver assignment to haul her shipment to the destination. Our office maintained consistent contact ( 10/11, 10/13, 10/18, 10/21, 10/26, 10/28) with ******************** regarding the status of the revised hauling plan, updated delivery ETA, and likely delay. To provide the most expeditious transit available, Ms. ********* shipment was containerized and loaded from the origin facility on 11/1. On 11/8, ******************** was provided a delivery date of 11/16. On 11/15, ******************** was advised approximately 1/3 of her containers would be delayed. An updated delivery ETA for the remaining containers was updated to 12/7.. The Tender of Service states When I am unable to meet these requirements (delivery by RDD), I must advise the customer on inconvenience claim rules prior to the missed pickup, RDD or agreed upon delivery out of SIT as listed below. ******************** was provided the Inconvenience Claim information on 10/18 when our office believed there may be a chance for the shipment to be late. If you require additional information, please do not hesitate to contact me directly. We regret ******************** had a less than optimal experience and we appreciate her time and feedback to suggest improvements to our processes. Respectfully, *************************** Vice President of Customer **************** *********************************