Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my **** ***** *** into their Service Department for a repair costing over $3k. I ask for their Military discount when I dropped off the vehicle. The Service Representative said they would take care of it. When I arrived to pick up my vehicle Nov 5, the discount had not been applied. I had to pay the full amount so I could get my car back, and not have to wait additional days. The service representative who collected my money said he would leave a note to have my account, but I would have to come back to talk with the customer service manager. I came back to talk with manager, she said that she would take down my card number and refund me the next business day It has now been over a month since then, and I have not received my refund.

  Business Response

  Date: 12/13/2024

  We have reached out to the customer at the number listed on the complaint.  We are more than willing to give a refund for the discount but do not keep credit card numbers on file.  In order to issue a refund I need a call back and will process the refund over the phone.  I can be reached at ************

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 Honda Pilot from Honda of the Avenues. Had it in for an oil change . Then in beginning of July a light came on and a message showed on the dash that I had emission issue. I made appointment to bring in to service July 10., 2024. They called my wife then me a few hours later. Now remember the car is not a year old and I purchased an extended warranty . I was told by service dept manager that there is water in the charcoal canister and that canister would need to be replaced. He then tells me that this isn't covered under their bumper to bumper warranty. I was very confused. he couldn't tell me how the water got there and at the time we hadn't left the state. He couldn't guarantee that it wasn't bad in the first place and couldn't say that water splashing underneath couldn't cause. Have driven ***** MDX's for over 27 years without issue to all the same places I drive today. I asked about talking to anyone else at the dealership and he told me it wouldn't do any good as he had already spoken to them. They wanted $1880.20 in parts and then another $1000 in labor. All this for a car covered with a bumper to bumper warranty. Never been treated so poorly for a car I take great care of . All I am asking is that Honda of the Avenues to complete the repair at no cost to be as they should.

  Customer Answer

  Date: 08/22/2024

  After receiving the complaint from the BBB ,***** the Service manager at Honda of the Avenues contacted me and for a small charge has agreed to to the repair as a courtesy. She was very nice and helpful on the phone.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tocalled Honda of the Avenues ************ about 6pm 4/12/24 to advise of a problem with my car. The SERVICE advisor said "Um, that's weird. I dont really know what the problem is. Why don't you bring it in?" So, i did what he advised and brought it in the next day. He did not tell me i needed an appointment. I dropped my car off and no one called me back with an update. I had to call them a few times and was told only 1 person could tell me what was going on. She finally called me back and quoted me a price that I could not afford. I was asked if i wanted to do the service and i said no, as I could not afford the cost. At no point did they tell me they did not even have the part or there would be a delay if i did want to proceed. I ended up having to call them back and proceed with the service as I could not find anyone else to do the work. I called back, explained that I did still want to move forward. I made an appointment to bring my car in 4/16/24 at 7:15 AM to do the work. My car was brought in and only then was advised they did not even have the part and had to order it. I was told they would call me when the part arrived the next day. That did not happen, and We had to call several times to be advised the part was there, and again told to bring the car in. I was then told the process would be 2 hours. 5 hours later i tried to call for anu update and after no one answering twice, was finally told only one person could give me an update. She did not answer her phone either. She then called back and left a message that they may not have the service completed that day, when i had originally been advised 2 hours. The service has been nothing but horrible. They do not answer their phone, only one person can look at the status of a vehicle they have been paid to provide service for, and when they consistenly provide false timeframes for the work to be completed and do not honor what they say.

  Customer Answer

  Date: 04/19/2024

  The business also did not honor the 15% coupon on their website. They split the service into two smaller payments and i did not receive the full $100.00 discount that the coupon and the original service agent promised. Additionally, when i went to pick up my car and advised of the discrepancy, the cashier accused me of being hostile( because I did not agree with the price they were overcharging me) stated he would tell everyone about me and stated Im sorry if another rep told you something else. Talk to her about it. when I said that I had tried several times to call her but she would not answer her phone, he became insulting and advised me that its not his fault I couldnt read the coupon right. I have never been treated so poorly by any company before and this is disgraceful. I have submitted complaints to both the dealership and American Honda Corporate and have heard nothing back.

  Business Response

  Date: 04/19/2024

   

   

  On Saturday 4/13/24 *************************** dropped off her vehicle for service.  First was for an oil and filter change and the second concern was the driver side door is not working, it would not open nor would the door lock or unlock.  The window needs to be left down so one can enter the vehicle.  ****************** authorized the diagnostic for her vehicle at the time of write up.  At 12:27pm ****************** was called and did not answer.  The quote to fix her vehicle was text over to her at 12:27pm. The vehicle needed a door lock assembly as the door latch was seized and binding causing the door not to open.  ****************** viewed the quote text to her at 12:31pm and declined the repair.  ****************** called the service advisor back at approximately 1:30pm and stated she felt the price was too expensive and she wanted to call around and get other quotes. The service advisor informed ****************** if she changed her mind and would like us to do the work, parts would have to be pre-paid for and ordered.   It's the dealership's policy that parts have to be prepaid for before ordering. ****************** came in at 3:43pm and paid for the diagnostic and oil change.  
  At this point in time no parts were ordered for the customer as she declined the work.  
  
  
  On Monday 4/15/24 ****************** called in to make an appt for the following day.  Receptionist made the appt and did not know that a part needed to be ordered.  On Tuesday 4/16/24 at 7:18am ****************** came in to have her vehicle repaired. Another service advisor took care of ****************** as her original advisor was not due in until 9am.  The current advisor explained to ****************** that the part needed to be ordered and it would be in the following day but if she could not leave her vehicle overnight the part would need to be prepaid for.    ****************** could not leave her vehicle overnight, so she paid for the part and the advisor applied a discount of $85 on the part as ****************** provided a coupon that is available online.   ****************** left with her vehicle at 7:30am.  
  
  
  On 4/17/24 at 10:18am ****************** had her mother drop off her vehicle to have the part installed. The part was installed the vehicle is working as designed.  ****************** was called at 3:30pm to let her know the vehicle was completed. The only charges on the repair order were the labor to install the door latch.  The advisor explained to ****************** that the remainder of her discount of $39.60 was applied and she could pick up until 7pm. She stated at that time she could not pick up until the morning.  ****************** picked up her vehicle on 4/18/24 at 7:23am customer did not state there were any other issues. 

  Business Response

  Date: 04/19/2024

  In response to the added comment. We did honor the coupon and added additional discounts. The total of the discounts applied were $124.60, the value of the coupon was $100.00. There was 1 repair, the payments were split as we pre-ordered the part first. The first discount applied to this payment was $85.00. Upon payment of the labor, the remaining discount was applied of $39.60. 

  Customer Answer

  Date: 04/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21589544

  I am rejecting this response because:

  I was quoted $896.60 to repair the door lock actuator. With the total $100.00 coupon, I should have only paid a total $796.60, but I was charged and paid a total of $851.17. A refund is due to me for the difference $54.57.

  Regards,

  ***************************

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-6-2023. I purchased a new Honda at the beginning of 2023. Honda includes 2 years of complimentary oil changes and other normal maintenance. I went for my second oil change, according to the mileage indicated on the sticker. Honda of the avenues wouldnt honor the new car service agreement, and would not change the oil without charging me. The new car sales agreement covers oil changes for 2 years. Despite being more than 5 months since my previous oil change, and despite being over 5k miles since my last change, despite an upcoming road trip, the company wouldnt honor Hondas new car service agreement. They said it didnt need a change. I spoke to a manager who also wouldnt honor the agreement. They stated the oil light indicator must be at or below 15%. The mileage sticker indicated a change was due, it had been 5k miles and over 5 months since my last change and I have a large trip upcoming. I am disappointed in Honda of the avenues for not honoring their agreement especially when the change is clearly warranted based on their own indicators. I took a day off of work and would like to be compensated for my days pay in addition to receiving the complimentary oil change in the sales contract.

  Business Response

  Date: 09/21/2023

   

  The vehicle complimentary maintenance program that comes with a 2023 Honda is based off of the vehicles maintenance minder system (indicator on the dash). There is no specified limit to how many services a customer can receive within a 2yr/*********** period as long as the indicator light on the dash is on. Complimentary maintenance services are covered through American Honda as per the maintenance minder system, and the indicator light will trigger when the vehicle is at 15% oil life. ******************** was at 50% and had asked why you can't just state the indicator is on and do the oil change. It was explained that this is complimentary through American Honda and the indicator light reads and reports back to Honda what the true percentage is and if we changed the percentage that would be misrepresentation and considered fraud with American Honda. The maintenance minder needs to be on for a customer to get a service completed under the complimentary maintenance program. When ******************** came in for service, his maintenance minder was not on, and the program was explained to him. He then asked why the sticker in the upper right-hand corner shows every 5k miles to do an oil change. It was explained that the sticker is the dealership recommendation based on a generic average, as we can't tell when a maintenance minder is going to come on because the computer reads and reports the oil life for his vehicle based on what the owner's driving habits are and how many miles are highway vs city driving. Honda of the Avenues did offer to do ************************ oil change at a discounted rate and a complimentary tire rotation due to the misunderstanding, but ******************** refused.  
  
  
  

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  may 22 2023. $2595.60 The business was committed to provide diagnosis, part and labor. The nature of my dispute is: we are asking to be refunded the entire amount less $160.00 plus tax of 7.5 per cent diagnosis fee. There was a part costing $2,231.12.. They never mentioned anything about a restocking fee nor was the anything on the paperwork with regards to a restocking fee. I was charged $2595.60 on my credit card. In further research I found out I could purchase this part substantially cheaper. I did not want to move forward with the Honda at the Avenues. I asked to be refunded. I was told by a Honda associated by the name of **** **** there would be a 30% restocking fee on the part. I told them that I was not willing to pay a 30% restocking fee. The following day I received a phone call from the associate telling me they would accept a 10% restocking fee. The associate admitted he never mentioned anything about a restocking fee. I asked the associated the waive the restocking fee. He refused. I feel I am obligated to pay the $160.00 plus $12 tax, as I approved to have this diagnosis done. The resolution the business attempted to do was reimburse me the entire amount minus the $160 diagnosis test and 10% of the part cost. I am asking for all the monies to be refunded to my account excluding the $160 plus tax for the diagnosis . R/O #********* Any attention to this matter would be greatly appreciated. Thank you Respectfully ****** ******

  Business Response

  Date: 06/23/2023

   

  Customer came into Honda of the Avenues with an ABS light on.  The vehicle needs an ABS modulator as it has internal failure of electronic control unit.  Honda of the Avenues had to order the part and we require the part to paid up front before ordering, due to the fact electronic parts are non-refundable.  The customer receipt states that electronic parts are non-refundable.  The part cannot be returned to Honda.  
  
  The customer went to an outside shop with a dead battery, they replaced the battery and stated to her that her vehicle did not need the Abs modulator that it needed a wheel speed sensor because that was the only code present at that time.  All other codes were cleared when the battery died.  This vehicle still will need the Abs modulator replaced as the codes will return.  The customer requested a refund on the parts, and was initially told that she could not receive a refund on electronic parts as stated on her receipt.  The customer's son called our service manager to explain the situation. The service and parts manager made an exception to the rule and would refund the customer for the part minus a 10% restocking fee.  
  
  The service manager called the customer on 4 separate occasions to obtain the customer's credit card information in order to refund her.  Each time she was called, she would say she was too busy to talk and could not give information.  The service manager contacted her son again to make him aware that Honda of the Avenues was trying to refund her but couldn't do so without her credit card information.  
  
  On June 19th, 2023, the service manager was able to obtain the customers credit card information and a credit was issued in the amount of $2158.61. 

  Customer Answer

  Date: 06/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** ******

   

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2022, I purchased a 2018 Honda Ridgeline from this dealership. I paid about $2000. extra to make this a certified Honda and obtain an extended warranty. At that time I was told they could not locate the second keyfob which I was told came with any vehicle which was "Certified". I was told by the salesman, the finance manager and the internet sales manager that I would receive the keyfob in a couple of weeks. After several weeks I emailed the internet sales manager - a *** ******** I believe, who told me that the keyfob was on backorder and would be received shortly. When it did not come by late December, I called ***** ***********, the salesman with whom I had worked to buy the truck. He said he could get one, but I had to drive to Jacksonville to get it programmed. I asked that he mail it. He then said he could send one, but they would not provide a battery and and that I would have to pay my local dealership to program it. I asked that he send it. He agreed to send one. Of course, it never arrived. The sales manager has stopped responding to my emails and I have grown weary of worrying about it. I purchased the vehicle in good faith and do not like being lied to repeatedly. Why have they treated me with such disrespect?

  Business Response

  Date: 02/10/2023

  Hello, sorry that *** ***** has had to go thru all this to get what he should of recieved when purchasing the Certified Honda. Being out of state, I understand that it's not practical to have *** ***** come to our dealership to get the new key fob and have it programmed. We would have no problem reimbursing *** ***** for the cost of another key fob and programming. *** ***** can go to the closest Honda dealer or any Honda dealer of his choice and have it done. All we would need is a receipt for the service. If *** ***** has any questions, please feel free to call me anytime. My direct number is *************
  
  
  Respectfully,
  ***** ********
  ******* *******

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28th, I brought my car to Honda for a routine oil change. It was not having any issues at the time. I also opted to do the Longevity service, as I wanted to make sure it was running well before we took it on a series of road trips. I had several recommendations from the service advisor, and opted to have Honda perform these services. I was not made aware that performing any of these services could have led to the cascade of issues that I have had with the car since I got it back from the dealership. I left out of town the following day, and several lights came on in the car, indicating that the engine should be checked. The car would not turn on, and I was advised to take it to a nearby auto shop to get a diagnostic test done. In addition to the issues with the engine, both of the headlights now were not working. They were both functioning fine before I took it to the dealership. I called Honda, and the advisor asked if I was able to bring the car in; however, I was out of town. When I brought it back in the following Tuesday 12/6, I was told that the throttle body now needed to be fully replaced, as well as the internal temperature sensor. While the advisor was quick to accept responsibility for causing these issues, I was still quoted over $600 for these services, and had to pay for the headlights to be replaced. I was not made aware that approving the services that I did initially, would lead me to spend $600 more in further repairs. I unfortunately felt that I had lost trust in Honda to be able to perform satisfactory work, so I took the car to another shop and had them run diagnostics again. I then was told that there were issues with the power train system, and anti-lock brake system. I was not made aware of these issues at the dealership. I truthfully was appalled that I brought my car to Honda with not a single issue, and have been dealing with a multitude of issues since I got my car back. I emailed Honda 12/26 and have not received a response.

  Business Response

  Date: 01/25/2023

  In response to complaint ********.  On */*4/2023 Crista Poynor the Service Director at Honda of the Avenues reached out to the Ms* **** to schedule her vehicle. On */*6/2023 Ms* **** brought her vehicle in. Our shop foreman diagnosed the vehicle as needing a throttle body.  Honda of the Avenues ordered the throttle body and the customer is returning on Monday */30/2023 to have throttle body installed at no charge to her. 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE: 05/17/2022 Had a multi-point inspection and oil change on a 2003 Honda Cr-V of mine. 2 weeks later the vehicle quit running, and was told by SEVERAL Honda Certified technicians that vehicle never had oil replaced in it at the time of the oil change, and that I would not be responsible. I tried a compromise with them, and they have since declined assistance. My step daughter's car (2021 Honda Civic) had a similar thing occur last year, and they replaced the engine. I have never received any documentation on the subsequent diagnosis.

  Business Response

  Date: 10/05/2022

  Mr. **** was an employee here and according to his managers the vehicle in question sat on the Dealership property from March 2019 when Mr. **** purchased the vehicle from the previous owner until it was registered 3.31.2022.   The previous owner brought the vehicle to the service department on March 12, 2019, RO# ******* 132,301 miles for an oil and filter change and it was noted on the repair order that the check engine light was illuminated and the multi point inspection indicated an oil/fluid leak.  A repair order was written on 5.18.2021, RO #******* with 132,312 miles for an idle concern: while sitting at idle, RPM’s will fluctuate up and down.  An estimate was provided to replace the IAC valve (idle air control valve), VTC valve (variable timing control valve), and the IAC valve (idle air control valve) for $3,227.75 plus tax and the repairs were declined.  A repair order was written on 5.17.2022, mileage 134449,  to perform an oil and filter change and multi-point inspection,  the technician started the service and alerted Mr. **** at the sales tower that his vehicle did not have oil in the engine.  The technician proceeded with the oil and filter service and completed the repair order.  Mr. **** brought the vehicle back to the service department on 6.30.2022 and the vehicle had 135,383 miles on the odometer stating the vehicle was making a knocking noise.  Upon further inspection the engine oil was low, and the engine exhibited an internal failure. While we are sorry that Mr. **** feels we were to blame, we do not. Given the history of the vehicle and the milage driven for the 40 plus days the vehicle simply would not have been able to go that distance or time with no oil. 

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2013 Honda Accord. Many dashboard lights came on regarding sensor failure. I took the car to Honda of the Avenues to diagnose. I was told that to fix the sensor issue 3 items would ALL NEED TO BE REPAIRED. 1. Replace VSA Modulartor $2,127. 2. Under Dash relay box $754 3. Right Wheel Sensor $243. Total $3,124. In addition, I was told I need Brake Fluid Service $140, a new Battery $170, and a tune-up $400. Total extras $710. Total of all $3,834. I paid $196 for the diagnostic but went to a private meachanic. The sensor failure was fixed for $353. In short it was only the wheel sensor that needed to be replaced. In addition, I purchased this car from ****** in Jan 2021. At that time all fluids were new, the battery was new and the car was professionally tuned-up before I possession. None of the additional items suggested by Honda were needed. I contacted Honda and explained my displeasure and requested by diagnostic fee be reimbursed which they denied. It is clear to me that Honda was trying to gouge me as a customer. It is clear to any reasonable person. I would like the BBB to investigate, work to have my diagnostic fee reimbursed to me and to make public for every consumer my interaction with this car dealer. Next obvious step if not rectified then it will be to contact the State Attorney General. Copies of both Honda and private mechanic documents are attached.

  Business Response

  Date: 08/22/2022

  In the interest of customer satisfaction, we are willing to reimburse the customer, however the customer did receive what they paid for, and in no way were we trying to gouge the customer. The customer came in with multiple lights on the dash and multiple codes stored in the computer.  These are separate codes with separate failures calling for different repairs to be done.  The wheel speed sensor was only one of the codes that we pulled as a failure, which you can see, we actually quoted less than the other facility.  In any case, this customer came in asking for us to pull codes and diagnose what the car needed, based on the info pull from our Honda diagnostic tools, these were the results. They opted to go elsewhere and get another opinion.  They replaced one item from the codes that were pulled, but we provided the customer with all of the information as that is what they paid for in requesting it be diagnosed. 

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took her 2017 Honda Pilot into the Honda of the Avenues on March 4, 2022 for an oil change. Upon receiving the car after the service, we noticed a strange sound and took the car back to the dealership the next day, Saturday March 5th. The dealership took over 1 week to figure out that a new high pressure fuel pump was needed to resolve the car issue. Our car has been at Honda ever since as we wait for the dealership to procure the necessary part to fix the issue. Subsequently, my wife had our third child at the end of March and we don't have a car to transport our entire family in as the Honda Pilot that we own is the only vehicle we have to fit our family size. Honda of the Avenues, and now Honda Corporate, have been unwilling to provide us with a sufficient timeline on when the part will be shipped to the dealership. Thus, we're now waiting for Honda to fix the issue and we've been waiting for over 3 months!!! to get resolution for this issue.

  Business Response

  Date: 06/21/2022

  We apologize for all inconvenience this has caused; it is unfortunate that our parts supplier(s) do not have the necessary parts available. The fuel pump is on national back order with no estimated time of arrival, we have exhausted all means to procure the fuel pump including calling other Honda Dealers and aftermarket part suppliers.  We have reached out to our corporate Honda District Parts and Service Manager, and he authorized an additional twenty days of rental car coverage, but unfortunately, at this time we do not have an estimated time of arrival for the necessary parts to complete the repair.