Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my husband an I went to this car lot to trade in a challenger for a truck we had the truck 3 weeks all of a sudden they are calling saying the bank changed there kind an we lied on the application which we didnt do we brought them the truck back they were supposed to have our trade in vehicle an cash the challenger was supposed to be here at our house yesterday an check ready today we have neither one

  Business Response

  Date: 10/02/2024

  Good Afternoon!
  
  ****** ******* was a customer that we got approved, but the income on the Credit Application was not accurate. I had to get my car back.  They traded in a Dodge Challenger with a bad clutch. I had the vehicle towed to auction wholesale before I knew the income was not stated properly. 
  
  I waived the fee and the miles that they put on my truck while driving it and reimbursed 100% of the down payment of $1,000. I made them aware that it could take up to 48 business hours to receive the check, and they were not happy about that. In addition, I had told them that I would pay to have the vehicle towed from the auction to their house.  They're upset because it did not happen immediately. Unfortunately, we do not own the *********** and can only ask them to rush the tow, which I have. 

  Customer Answer

  Date: 10/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *******

  ***** informed us earlier the car was dispatched today an hes waiting on corporate for our check to be released seems to me no one knows whats going on all I want is whats mine. *** likes to talk to people like they are slow. All they have done the entire time is lie all the information we gave was accurate may 8th was the date I started working according to *** the bank is saying February the 11th which makes it a longer amount of income so that makes no since all around this has been the worst experience I have ever had an I will make sure everyone I know never goes to this car lot to prevent this horrible experience. I learned my ****** thank you Infiniti for the knowledge.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week I took my vehicle to Infiniti of Orange Park for a follow up on over 30 phone calls and emails stating to purchase my truck. After answering the phone call and explaining that I owe money on my truck they said that would not be a problem as they want my truck and it is very popular in that area, I asked them they were aware of the condition of the truck the mileage and what I owe they said this was not a concern as it was over value and they wanted to buy it outright for more. After driving to the dealership, I was told to meet with a VIP manager that was not existent , nobody knew that we were supposed to be there and the truck that we originally had come to trade-in was sold from under us. Sitting with the salesman, sales manager and the sales person ****** they had stated that they would give me less than what was stated over the phone. After explaining the situation and going back and forth, they finally agreed to give me the payoff amount for my truck. About to hand me and sign for the check they said that they would find me another vehicle that matched my preferences used sourced from them and give me more for my trade. I agreed and left that day. They said they would follow up immediately the next day. I did not hear from them that day or the day after or the day after that. I called the dealer , both the sales person and manager did not reply after calling multiple times I finally got back They That they would buy my truck still, but for significantly less. When confronting them on this matter, they denied all previous and stated that they did not recall it to include the salesman that sat at the desk. Not to mention that my credit was ran to over 20 different banks to get me an approval that they knew was not feasible. I would like an adjustment made to my credit report from this fraudulent dealership.

  Business Response

  Date: 06/05/2024

  Thank you for reaching out to us regarding the valuation of your vehicle. We understand how important it is to receive a fair and accurate assessment when considering the sale of your car.
  
  Our valuation process takes into account various factors, including the vehicle's age, mileage, condition,market demand, and comparable sales in the current market. While we strive to provide the most accurate and competitive valuation, we understand that it *** sometimes differ from individual expectations.
  
  If you believe that there are specific details or aspects of your vehicle that were not fully considered in our initial assessment, we would be happy to re-evaluate it. Please provide any additional information, such as recent upgrades, service records, or unique features that *** enhance the value of your vehicle.
  
  Our goal is to ensure that you feel confident and satisfied with the valuation process. If you have any further questions or require additional clarification, please do not hesitate to contact our team directly at ************
  
  We appreciate your understanding and look forward to assisting you further.
  
  Best regards,

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my **** Infinity Q60 from Blueslade Motor Cars LLC on *********** This vehicle had ****** miles and was still under the manufacturer's powertrain warranty, but I also purchase a service protection plant through my Credit Union. On ********* I took my vehicle to Atlantic Infinity for a Multi-Point Inspection. Healthy items were highlighted in green which included the oil (See Attached). On around 2******* my vehicle was towed to Infinity of Orange Park while concluded that the engine needed to be rebuild/replaced. They wanted me to produced oil change receipt from the prior owner which I couldn't produce. Infinity then declined to honor the manufacturer's powertrain warranty citing lack of maintenance.

  Business Response

  Date: 03/18/2024

  On this particular case we had our Shop Foreman look at the vehicle and there is an indication that the oil was not changed according to the manufacture standards. However, after Infiniti declined the warranty repair we requested assistance from our Infiniti Fixed Operations Manager and after elevating the case Infiniti declined the repairs again. Unfortunately there are certain standards that the Manufacture requires, in this case Infiniti requires proof of maintenance performed and the customer couldn't provide it. At this time the customer will have to contact the selling dealer or Infiniti and again asked them for assistance in this matter.

  **** ******** *******, General Manager

  Customer Answer

  Date: 03/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Although that I can't provide receipts for oil changes from prior owners. On ********* I took my vehicle to  Atlantic Infiniti for a Multi Point Inspection. They were healthy  

  items that were highlighted in Green, while other items suggested for Immediate attention. The oil were one for the items were highlighted in green, I have sent this Multi Point Inspection over with my complaint to Better Business Bureau, 

  Regards,

  *** *****

  Business Response

  Date: 03/22/2024

  Based on this response, the best way will be to take the vehicle back to Atlantic INFINITI where they have history on the vehicle. If they have all this history, they can provide the information to Infiniti and assist with the repair.

  Business Response

  Date: 03/25/2024

  Based on this response, the best way will be to take the vehicle back to Atlantic INFINITI where they have history on the vehicle. If they have all this history, they can provide the information to Infiniti and assist with the repair.

  Customer Answer

  Date: 03/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I'm just suggesting that if you could kindly resubmit  to the manufacturer the Multi Point inspection from Atlantic Infiniti to show that the engine oil was in Good condition.

  So the Infiniti can honor the powertrain warranty and I can get my vehicle's engine replace/repaired. Your consideration will be greatly appreciated. Thanks in advance. 

  Regards,

  *** *****

  Business Response

  Date: 04/03/2024

  The only action will be for the dealer who inspected the vehicle previously, they will need to submit their case with the proof that they have. Unfortunately, there is nothing we can submit again.  However, we are willing to tow your vehicle to Atlantic INFINITI at our expense on your behalf.

  Customer Answer

  Date: 04/08/2024

  I've given the same Multi Point Inspection to your service department that I got from Atlantic Infiniti but they refused to use it to show that the oil was in great condition. 

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is a shame and a disappointment I even have to go this route as the business is aware they owe *e $250 in overage but instead has chosen to push *e aside. *y wife purchased a ** ***** slt, and we did so from a distance. Showing up to *ake the purchase in person. In looking at the online pics and video we could not tell if the front windows were tinted. *y salesman, ****, told *e they were not. We agreed on a final price to which I have that written offer and then I had him add $250 to it for the tint, I also have that written offer/purchase order. I then go to the bank the next day and get the cashiers check which included the $250 for the tint. He calls *e later that afternoon and tells *e tint facility cannot tint the windows because they are already tinted. He says they will square it up when we get there because I had already gotten one cashiers check that included the extra $250. We get there, **** again *entions the overage and states he will take care of it. He attempted to do this with the finance *anager in front of us, K****, and he tells **** it is a ***** question. Before we leave headed back to ******* **** tells us he will get it to us along with the spare key. 4wks later no check and no spare key. Ive reached out to **** several times and he tells *e he is 'on it'. Also texting that the finance dept is cutting *e a check but I have not seen it. Ive called and spoke to the General ******* ****, he assured *e he would figure it out and call *e back but that call I have not received. I know this seems quite *inor in considering *y wife purchased a $70k vehicle but it really is the principle. We paid for something we did not get, was told from the start they would *ake it right and then 4wks later still nothing. They were given the *oney for the vehicle at the time yet we have to wait for the overage. I have the agreed price in writing, the offer with the $250 added in writing, I have a copy of the check we paid and the *essages from ****.

  Business Response

  Date: 10/03/2023

  The refund check has been issued and will be sent to the customer.  We apologize for any inconvenience this *ay have caused the *r. Young. 

  ***** ******

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Infiniti of Orange Park back in April 2023. I put a down payment on a 2016 ******* ****** from their business purchased it off of their lot. I asked for ****** info etc they stated it wasn’t any only mechanical updated that were completed by them and the prev owner. My initial issue was when I attempted to pay my car note ahead of time, I reached out to the Lien Holder and they didn’t know who I was or have any of my information in the system. So within 4-5 weeks of my purchase, I received a call from Infiniti of OP stating that I need to come back in to redo my digital finance paperwork because it was incorrect and inaccurately processed by the finance agent. I went in the weekend that they called and the FA was no longer with the business they had fired him. So I went on to proceed and speak with a new FA and filled out paperwork.As noted on the recorded call nothing was changing other than what needed to be updated, which was the Lien Holder. I signed the documents and thought we were all set.Within 3 months of my purchase as of July 2023 my car started to hesitate and not run properly. I came home that night really late and decided check it the next morning. No indication on the dashboard of any issues, no warning lights. I check the next morning and the entire engine block is burned up and melted. So I call to let them know and ask about the warranty that was promised and originally documented on my paperwork with the FA, the manager says he is sorry and he promises to get me into a new vehicle he does see that I have a warranty. Within 4 days I call back due to not hearing from anyone and he tells me I’m unable to assist with a new car due to you not having a warranty. I let him know I specifically asked and it was provided that I had a warranty. The new paperwork filled out by the 2nd FA (fired also) has no warranty at all. So more information was incorrect. They refuse to give my funds for the down payment. I had an only option to.

  Business Response

  Date: 10/02/2023

  I looked through this deal and there is no warranty purchased on the deal and the bank call shows there is no backend allowance for the warranty. They do not have any extended coverage for the vehicle. It had 90,837 miles at delivery. I wish I could help them but I can't. 

  Customer Answer

  Date: 10/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: I am rejecting this response because: The two documents provided show that the major discrepancies that were done by Infiniti of Orange Park in their Financial department, Two male employees to point out no longer work there. I was not told that the information was done incorrectly , I was just needing to come in and sign documentation with a wet signature so that they could send the information to the Lien Holder. Which they stated was never received. As you see on 4/25/23 initial documents which were signed virtually so I was unable to get the signatures of anyone but was sent the agreement when requested by initial finance employee. As Infiniti will have documentation for that. Opposing to the document sent on 5/16/23 as to what they are referring to without having the warranty. If none of the initial information was incorrect why were prices , warranties, lien holder changed and also needing new signatures after having the vehicle for over a month. They stated the warranty was for the engine and transmission due to it just being changed out. They never told me that any information was changing on the new documentation. I no longer have a vehicle because my engine caught fire 3 months into the purchase. And was told it was the turbo booster, if that is located at the bottom of the vehicle as provided by an inspector. How is it that the top of my engine caught fire. With no indication or warning on the dashboard of the issue. I would like the $3000 that I paid for my down payment . They were faulted and now I’m without a vehicle and $3k.  

  Regards,

  ******** *****

  Business Response

  Date: 10/17/2023

  Typically, it’s because the banks would not finance it. She doesn't have a warranty and there is no recourse for us. Unfortunately, the General Manager doesn't really doesn't have any help for her.

  Business Response

  Date: 10/17/2023

  Typically, it’s because the banks would not finance it. She doesn't have a warranty and there is no recourse for us. Unfortunately, the General Manager doesn't really doesn't have any help for her.

  Customer Answer

  Date: 10/23/2023

  I would like to reopen my complaint as I was not allowing me to respond to the prior response by the company.

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from this business. They said it was certified preowned and told me it was safe and was warranted. They did not give me the Internet price and said that was for family friends only I was concerned about a couple of things on the car so I had a mechanic check it after I brought it home. There was some safety issues with the car. It had some frame damage and steering problems, I am a widow and did not know this when I bought it and it was not disclosed. I contacted the dealer to see if they would repair it. The estimate was $6000. They said they would not because it was cosmetic damage even though I had purchased a warranty , they did agree to switch the car for a new car. They charged me so much extra they charged me two delivery fees when both cars were on the lot they did not give me a family friend discount on anything the $43,000 car which I didn’t want to buy in the first place ended up being charged $50,000 for , they also double charged me on a family plan which was a required service package that I was forced to buy. They made me buy it for both cars. I paid well well over $6000 extra out of my pocket up to $10,000 and up charges and double charges that they forced me to pay , the car that I ended up having to buy was $43,000 on the Internet on their website and they charged me $50,000 for the car when I bought it I felt like my hands were tied because I was afraid I was going to get stuck with the damaged used car that nobody would buy from me I am going to write a letter to the dealer, but I need to recoup some of this money. They were very unfair.

  Business Response

  Date: 09/11/2023

  Ms. ****** is coming in Thursday evening to sit down with the General Manager, ***** ********* to discuss the details of the purchases.

  Customer Answer

  Date: 09/19/2023

  The complaint is still pending . I am waiting to hear back from the car dealer . 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a vehicle on July 29, 2023, ******** * ** and ******** ** **. I have been trying to negotiate to get my windshield fixed the second key on my car and also the pay off for my trade in should have been sent to my credit Union.. As of today August 8 listed with two car notes instead of one. Earlier today, August 8, 2023 I’ve talk to the general manager of infiniti Orange Park, in which he assured me that my windshield , my second key as well as a loaner will be take. Care of Monday. . I have called numerous times for the finance specialist to give me a call so the payoff for my trade-in can be turned into my credit union. During this time, the calls kept going in the loop. I’ve done my part in trading in my vehicle, making sure that the dealership also had their check within 72 hours. I’m very much tired of calling getting the runaround on who is supposed to do the repairs and why I should have to wait for a loaner.

  Business Response

  Date: 08/22/2023

  *******,

   

  This was handled on Monday, August 8^th and the customer was good with that.

   

  ***** ********** ******* *******

   

  Thank you,

  *****

  Customer Answer

  Date: 08/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *****

   

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Infiniti of ORANGE PARK on Saturday 3/13/23 after getting a Jump because my car wouldn’t start. On 3/20/23 while trying to start car my car repeat the same issue after me leaving Infiniti a week ago and asked them questions regarding my battery and just a overall inspection they said my battery is good and my car is good. Today I give them a call and explain the same issue had OCCURRED and ask can they simply tow my car and said they can’t do that today. This is my third time having issues with this dealership I’m reconsidering even owning a Infiniti the service isn’t great at all.

  Business Response

  Date: 04/03/2023

  Our Service Manager spoke with the customer and her complaint was that we did not preemptively recommend a battery to her during her visit on 3/13.  He reviewed the service records and at the time her battery tested “good”. She said that we should have recommended a battery anyways just to prevent her from being stranded today. When she contacted our office, she insisted that we provide and cover the cost of a tow truck for her vehicle no starting concern.  Our advisor told her that we do not cover tow fees, but she was welcome to bring it in if she was successful at getting it jump started.  She elected to have the car towed to Atlantic Infiniti as it was closer to her home.  We asked her to follow up, following their diagnosis.  They confirmed that she needed a battery and said that we should be responsible for the cost of replacement as well as her tow bill considering that we did not sell her a battery at her 3/13 visit. I told her that we do not sell repairs that are not needed during the visit but offered her a complimentary oil/filter service at her next visit.  

  Customer Answer

  Date: 04/04/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is non-satisfactory to me. The manager reached out and basically stated it was my fault for getting a car jump to get my battery checked out at dealer. He said a car jump made the battery show as “ Green “. And was upset I contacted BBB over this and stated it was unnecessary. I will not be returning to Infiniti of ORANGE PARK. 

  Regards,

   

  ****** *******

   

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 2022 I bought the car from Audi July 2022 Infiniti serviced my truck for an ac compressor but they fixed my transmission (endurance covered it) ~2 oil changes in between January 2023 I take my car to Infiniti it’s making a noise. They say it’s my transfer case and it should be covered under my extended warranty (endurance) after 3 weeks of waiting they denied my claim for lack of lube and smudge. I was told Infiniti had to take all liquids from my drive tram to fix the transmission in July and they must have not refilled it because the transfer case have NO LEAK! Infiniti denied this. I’ve spoke with Infiniti **** endurance and Infiniti corporate office no one is trying to help my and I’ve only been in this car for 10 months at the time. I’ve been paying for rentals to get to work for the last two months. Please help

  Business Response

  Date: 03/20/2023

  We believe her issues are warrantable, but ********* disagrees. We are on her side and will revisit with ********* to help her get to the bottom of this.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2nd,2022 we attempted to purchase a QX60 Infiniti from Infiniti of Orange Park dealership located at **** ******** **** ************* ** ***** ph ************ Fax **** ******** We paid $2,000. do**ars on November 2nd, 2022 cash and on November 3rd ,2022 we then gave additional $3,000 do**ar tota**ing of $5,000 in a** . We were told that the car had a clean car fax and no accidents. but that wasn't true..we found more damages than that was told to us. We returned the car back to the dealership on 11/16/22 and we attempted to get our $5000, do**ars back ..we we're told our money would be returned to us in 2weeks and to check back then... after the 2weeks passed we checked back was put on hold ...was told it would be returned by mail but we never received anything in the mail..we then went to the dealership,things got heated and the police were ca**ed saying I had a gun.I WAS SLAMMED TO THE GROUND..SO HARD THAT I FELT MY PACEMAKER SHIFT NO WEAPON OF ANY KIND WAS FOUND. They then told me I had a trespassing charge and couldn't come back Police Offiçe* **** ******** who responded,I've left numerous messages asking him to please contact me..He was witness to a** of this no response from him or the dealership as of yet .been waiting and ca**ing sti** getting the run around. Can you help me? Thank you ****** ****** *************** 

  Business Response

  Date: 02/16/2023

  *** ****** did purchase a car from us on 11/2/2022. *** ****** did want to return the car to us 2 weeks later. After the second visit, the previous General Manager and *** ****** both agreed that we would keep $1500 and we would be refunding $3500. The refund has been processed for $3500 and is being mailed to *** ******** home address.