Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAR WAS HAVING AC ISSUES. BROUGHT CAR IN FOR DIAGNOSTIC -- I AUTHORIZED A FULL AC REPAIR AND RECALL CAMPAIGN REPAIR, COSTED AROUND 3K. WITHIN 2 WEEKS OF SERVICE AC WAS INTERMITTINGLY BLOWING COLD THEN WARM. I BROUGHT THE CAR BACK -- ALL NEW SERVICE PROVIDERS. I WAS TOLD THE RECALL WORK HAD NOT BEEN COMPLETED AND THAT A COMPONENT OF THE AC WAS ZIPTIED -- NO EXPLANATION ON TTHE ZIPTIE AND I WAS INSTRUCTED THAT WHEN IT BLOWS WARM AGAIN TO CALL ADVISOR ON HIS CELL PHONE. I CALLED THE CELL NUMBER AND NO ANSWER. I CALLED KIA BACK AND WAS TOLD IT WOULD BE BEST TO BRING THE CAR IN WHEN IT WAS ACTUALLY BLOWNG HOT. ANSWER ABOUT THE RECALL WORK WAS I'D BE CALLED WHEN THE PARTS ARRIVED. NO CALLS AS OF YET.

  

  Business Response

  Date: 02/28/2025

  Customer came in on 05/17/2024 on ** ****** complaining that the A/C was blowing hot. Customer pre paid for parts only for both high and low A/C lines as they had leaks and a faulty A/C compressor. It also shows we had to order a HECU fuse for recall ***** and order parts for Recall ***** for fuel pump outlet inspection. It is documented on the RO that we were ordering all of these parts. She came in 05/24/24 and had A/C parts installed and paid the labor to have them installed. No recall work performed on this visit. She came in on 08/19/24 on ** ****** complaining A/C was blowing hot, but it blew cold for us and there was no issue found at that time. It appears we reordered the same recall parts on this RO as she never came in to have the recall parts installed when they were ordered on ** ****** so they were likely used for another customer. I checked on the recall parts on 1/28/25 when I initially got this BBB complaint and we happened to have all the parts in stock. I called the customer and left a message letting them know I was reaching out to set appointment to have the parts installed, they never called back to set the appointment. I checked today and we no longer have those parts in stock and I reached out to the customer to set an appointment this morning so I can reorder the parts under the appointment number and they didn't answer again, I left another message. 

  Customer Answer

  Date: 03/31/2025

  They said they did the recall work. Nothing could be done about the AC. 

  When I came in he asked what brought me in— I said I have a 1 pm appointment. He says ok we’ll get you right in and we’ll check for any warranty work is there anything else we should be lookin at— I said I’m here for the warranty work— I waited around for my car and at pick up I asked was the AC checked —- **** and ****** said they had no knowledge of an AC problem. ****** still suggests I call his cell and leave a message on his cell or text message him on his cell for AC problems. 

  I’m so frustrated.

  

  Business Response

  Date: 04/01/2025

  ******* came in on 3/28/25 and had her recalls performed. She no longer has any open recalls. She also said that her A/C blows hot, but it was blowing normally for the advisor, for myself, for the customer and for the tech. My service advisor ****** and I spoke to the customer together and informed her, when the vehicle was ready to go, that we would need to replicate the a/c concern in order to trace out the fault. ******* became quite frustrated by this news. I explained that intermittent issues are frustrating for all parties involved because we cannot trace out a fault in a system that does not have a fault in it while we are testing it. This still caused her great frustration. We asked that she bring it in when it was acting up. She brought it in last night around 6:45pm and it was indeed blowing hot, she turned the car off them back on and it blew cold right away. She spoke with the advisor ****** and I was told she was somewhat happy she was able to replicate it though we did not have any techs here to diagnose. I am told she said she will be bringing it in next week for further evaluation. I called her 3 times today to follow up, but she did not answer.

   

  **** *******

  Service Leader

  Kia of Orange Park

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from this business advertising a deal to trade in my used 2021 Kia K5 to upgrade to a new vehicle on the lot. The letter advertises ~$6200 towards a new vehicle on the lot if within the date range of this deal, 11/29 - 12/1 When I arrived at the dealership to pursue this deal, the salesman explained that this amount was for a Federal Tax Credit towards EV vehicles, not any vehicle. This is clearly false advertisement and a waste of my time as I otherwise would not have gone to the dealership in search of a new car.

  

  Business Response

  Date: 01/03/2025

  The mailer said "up to 6200.00 off", not a flat amount.

   

   

  Danny 

  

  Business Response

  Date: 01/03/2025

  The mailer said "up to 6200.00 off", not a flat amount.

   

   

  Danny 

  Customer Answer

  Date: 01/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: The flyer clearly states "up to $6,232 toward the purchase of any in-stock vehicle", and the dealership salesman misrepresented it as a tax credit. Their response solves nothing

  Regards,

  ***** ****

• Initial Complaint

  Date:11/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case# ******** - Vehicle purchased from authorized **** dealership. Was second owner of vehicle, car broke down and had cracked engine. Contacted Kia of America as i was not provided the warranty information to have the repair completed. Received confirmation car would be repaired only to learn car was towed to storage yard as abandoned and not repaired. Written and verbal confirmation (voicemail transcriptions) attached to show contacts involved as well as updates from representatives indicating the car was being repaired.

  

  Business Response

  Date: 11/19/2024

  I spoke to Mr. ******.  The repair has been declined from KIA corporate because the recall had not been performed.  The vehicle was towed back to the dealership for Mr. ****** to pick up.  He was completely understanding of what the dealership has done.

   

   

  *****

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2013 *** ****** with several recalls and a class action lawsuit. My son scheduled an appointment with *** of ************************************************************. I met him there and checked in at the service desk. The gentleman at the desk told my son to bring the car around and unfortunately, the battery had died. The serviceman then told me they could not update software or fix recalls, I needed to go get a new battery and schedule another appointment. We left the dealership which was 45min away from our home and got a new battery, on my son's way to get new tires for the car the engine locked up on the interstate. We had to get it towed and brought back to our home and then to a *** dealership. I am now being told that *** will not cover this repair because the updates were not done. I feel that this is extremely wrong nad *** needs to cover the engine and all repairs. I will be looking for an attorney to help if I can not get this resolved.

  

  Business Response

  Date: 09/27/2024

  I do not have this customer on file as ever being at our dealership.  If you could get me VIN perhaps I can find it that way. 

   

   

  *****

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our car in for a trade in cause we were upside down on the car loan, they had us drive a **** made us a deal, we left with the *** on March 30 , they kept our tradein..now it's April 16, during that time period every other day needed more and more stuff like 6 months of bank statements then say that they can't us them cause it's transaction history, ummm excuse me that's what a bank statement is...anyway, now it's the 17th of April and they text , not call and ask when they getting the *** back , mind you now the tradein cars carpayment is now late and we are stuck with the debt and possible reprocessing, because KIA Of OP waited til after the finance company's offer for the new car is expired , meanwhile found out that we aren't getting the *** because of them not doing there job, and now possibly going to have a reprocessin on the car that KIA by law was supposed to already paid off cause it was a trade in..with a lean on it, and we gave them every single information that they asked for...then was told that they wasn't gonna pay off the car we traded in and that I was demanding stuff cause I was asking questions about how the *** wasn't already financed before we left with it and they transferred the title and tag etc to the ***...and I also added my car insurance to it..wasn't demanding anything I was asking questions to find information about the whole situation and we WAS NOT told before we left the night with the new car that it wasn't already financed etc...so now we are in a situation of either KIA needs to find us another fiance company or a different car , cause I don't see why we would be stuck with a car that should of already been in KIAs procession as of the 30th of March, and why wasn't we told anything about the fiance company information, so if they aren't going to help us and make the make things right without us having a repo in the trade in car we have already spoken with a lawyer... cause this situation has been a headache for something so simple like buying a vehicle. Our biggest concern is that if we don't have the income requirements then I'm sure there's some type of used vehicle that they can get us into , instead of giving back the tradein car and leave us in a spot of possible repo, and credit ruined even more..

  

  Business Response

  Date: 04/18/2024

  The lender, Consumer ********* ********* has reached out six times to the customer to set up verification of bank account.  The even tried this afternoon and the customer declined.  At this point there is nothing we can do to complete the transaction due to the customer not complying.

   

   

  ***** *****

  General Manager

  KIA of Orange Park

  Customer Answer

  Date: 04/18/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: we have brought the last 6 months of bank statements to Kia,  on this past Tuesday,  they said that they couldn't use them even though they have the bank letterhead etc. Etc. Etc..

  Also , you all need to get your story straight cause you guys said in the text I attached to this , States that supposedly you guys haven't been able to reach **** also we told you guys when we signed the paperwork originally that his vystar account was locked and still is now!! He was on the phone for over 5 hours to get the paystubs that you guys have that you claim you can not use cause you claim it's transaction history which is what a bank statement is!, the fiance company that his boss spoke with yesterday said the their offer expired,  ans then the fiance company that we had on the tradein said you guys paid the balance on it except $277.00, I know we supposedly got a Tax credit on the ****  so I guess you guys got that money , and now you don't want to go through with the deal,.. it's fine., but don't make it seem like we aren't doing our part, every other day we have brought you guys every paperwork you have asked us for and now it's to late.

  So with that we will be coming in person this evening to talk with you all about this , and end this very very poor customer service dealer ship., sad thing is I have been with KIA since **** as a car owner and this is the most ridiculous transaction ever in my life. And it makes no since.

  Regards,

  ********* ****

  Customer Answer

  Date: 04/18/2024

  Tonight we met with the dealership and now was told that they had done all they could do but couldn't get us financed,  so we returned the *** and they paid off our car that was a trade in and they asked where can they met us to give it back, we told them it was their car cause they paid it off and that we didn't want it back, so now they have no reason to keep contacting us nor ask for anything more from us. We are going to take our business elsewhere that knows what they are doing instead of a month long run around, point of this is if you couldn't get us financed should of said it in the first place...instead stuck us in an EV so that KIA could get the $8000 tax credit and only put $4000 towards our purchase..lesson learned and will never shop at any KIA dealership ever again.

  Customer Answer

  Date: 04/19/2024

  The fiance Company didn't call but one time , we brought to the dealership 6months of bank statements,  then we were told that they can't verify the job that ray has cause no one called the phone.numbers, also now they state that cause the pay checks has a different name  of the company on them, (which so does mine ) they can't verify... then we are told last night that the fiance company needed a link to our bank account which we were never told til last night , which the bank account in question is lock KIA was told this from day one!!...but instead we was given the run around til.the fiance company was no longer Interested to complete the deal... which is fine KIA has their *** and they also have purchased our trade in car , 3 weeks of headache., 

  Even the general manager that I spoke with yesterday via phone didn't even want to listen to what I was asking and over talking me , but it's ok..

  KIA ran our credit repeatedly last night making alot of hard hits on it for no reason cause the **** guy already explained about the fiance company backing out , and that they had tried everything to get fixed and that they couldn't,  so why keep running our credit taking more hits on it for nothing??? Now they can fix the hard hits on our credit reports.... 

  Also, they need to apologize for the failure on their part of doing there job, and giving us the run around,  cause they could of told us in the beginning they couldn't get us financed,  but instead they put us in the *** and for 3 weeks harassed us about paperwork that they were getting,  taking time from work to get said paperwork going to KIA talk to 3 to 4 different people no one knew what we were talking about cause no one communicates there , and everyone is rude...

  We are done with KIA just fix the hard hit on our credit !!!

  

  Business Response

  Date: 04/19/2024

  Per the lender at *** the required information was not provided by the buyer.  

  Customer Answer

  Date: 04/24/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: wasn't told per KIA that we needed a LINK from bank that they was told from beginning was and still is locked!

  I have received a message from the owner of KIA and we are now communicating since the GM nor anyone else can communicate with customers, about what they need and not need for said finance company ,  everything we was asked to bring to KIA we did not going to argue with these unprofessional people any more.., I have text and call logs etc  that has already been sent to corporate office to the people that possibly Carr about a customer then their ego!  

  Regards,

  ********* ****

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went and purchased a car from Kia of orange park on March 2,2024. Got a call from Kia on March 22, saying they needed an updated check stub and need me to sign a paper so could I come in tge dealership. I got to the dealership and they told me that the bank said I need to get a different car because they didn’t want me to pay the high down payment. I didn’t believe them but I also didn’t know much about it. They picked out a car for me and when I told them I didn’t like it I was told by the sales man that I take this or nothing. On April 2nd I got a call from the bank who financed the vehicle saying they have two contract with the same vehicle. They then ask me did I go to the dealership on the 30th of 2024. I said no. The bank said they will have to investigate it. Same day I get a txt from the finance manager telling me what to tell the bank. I tried talking to the dealership but they just continue to lie about it. I put down a 1000 dollars and I never got my money back. They kick me off the property when I tried to come talk to them. They singed my name on an application I had no idea about. They were very rude to me for no reason. They then came and picked up the car so now I’m out of a car and my money. I’m a single mother with 4kids and with no help. I can’t go to work and my kids can’t get to school because I don’t have a car. And now me and my kids have no way to get around.

  Customer Answer

  Date: 04/25/2024

  I have not heard anythingj from the business.  They came and took the car from me and they still haven’t given me my belongings back or my down payment that was supposed have  went to the bank but the bank pulled out due fraudulent activity. They have been nothing but rude and disrespectful to me and my mother who was on the account with me. 

  

  Business Response

  Date: 04/25/2024

  We met with Ms. ***** the day before we had the vehicle repossessed.  We requested that she bring the vehicle back and she declined.  We had to pay for the repossession as well as keys being made to operate the vehicle.  Please call me with any other questons.

   

   

  ***** *****

  ************

  Customer Answer

  Date: 04/25/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: this isn’t true . They never tried to give me my money back and the same day I met with them is the same day they picked up my car. I had to call the police 3 times on them and I never declined to give them back the car . I wanted my deposit that was never assigned to them but was given to the bank. My money should have bee returned because I never had a contact with kia it was with the bank. Therefore it doesn’t belong to them and I want my down payment back because it is mine. 

  Regards,

  ******** *****

  

  Business Response

  Date: 04/29/2024

  I'm not sure I understand the response.  

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in thursday April 4th 2024 to trade in my vehicle for another and start a payment plan, after several hours of various no's and maybe's we settled on a 2019 ****** pathfinder, signing off on a specific deal @ $399/month, after completing paperwork and solidifying the deal they changed it to $432/month, stating that the deal had already been solidified, i told them multiple times beforehand anything over $400 would be pushing it beyond my pricepoint and they refused to change the numbers to the agreed, signed off numbers. they have a paper with a blue outline for $399 with my signature on it meaning that i would get that price and they lied to me, counting on the fact that my vehicle trade in was extremely high mileage, knowing i would sign the paper.afterwards they contacted me for a followup on ******** where i stated my concerns about being lied to but that i would just refinance the vehicle and get the price i wanted in 4-6 months, they simply replied with a thumbs up emoji and didnt even offer to address the issue.i wasnt planning to file a complaint until the above statement as it was not only extremely unprofessional but insulting.

  

  Business Response

  Date: 04/08/2024

  *************************** spoke to the customer this morning.  The price of the vehicle did not change.  The customer elected to get 90 days to first payment, extended warranty, and GAP insurance.  We offered to remove those items for the client but he declined.  We apologize for the ******** reply.  Not sure where that came from.  Please feel free to contact me directly at ************ if there are any more questions.

   

   

   

  *********************

  Customer Answer

  Date: 04/08/2024

  solution has been reached, i spoke with **** in finance a little bit more about everything and he explained that the price went up due to a warranty and even offered the 399 price which i politely declined after coming to a understanding. it seems there may have been some minor miscommunication or misunderstandings somewhere along the line.

  Customer Answer

  Date: 04/09/2024

  i have spoke with **** about the price adjustment due to the warranty, GAP coverage and extended pay period, he has been a honest and thoughtful individual thusfar and i accept the apology on the ******** reply, i am unsure who is in charge of that but i will assume they have been spoken to about the quality of their actions and i apologize for any miscommunication or misunderstanding on my part of the situation. 

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *********************

   

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 ****** ****** on December 1, 2023 the day after purchasing the check engine light came on I also noticed the following items that were not on the truck that were advertised to be on the truck. Leather seats, heated seats,blind spot monitor, park assist, power seats , Apple car play, android auto, turn signal indicators. Also the cruise control is not working. Currently the check engine light and the cruise control is being looked at. I had an appointment with the GM, ***** ****** this morning but of course he refused to talk to me in person to get these issues resolved! Very poor customer service and false advertising on the dealership! The GM refused to fix these issues by taking the truck back and me getting a different vehicle because they were dragging their feet and now he is stating they can’t get the sales tax back from the state , and that is clearly not my problem when I made them aware of all these issues 3 days after I purchased the vehicle!

  

  Business Response

  Date: 01/29/2024

  We have handled Ms. ********.  We have agreed on means to replace the radio and other items.

   

   

  *****

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need your assistance with an issue that has occurred at your dealership. October 2nd (Monday), My wife scheduled a appointment for an oil change as well as a Diagnostic. Our Appointment was scheduled for October 7th (Saturday 10am). My wife called on Wednesday October 4th, spoke with an Advisor by the name of ***** ****** We wanted to make sure we could have the car towed to the dealership that Friday a day prior to our Appointment on Saturday (October 7th 10am). Per ***** ***** it would be okay, just notify the dealership when en-route. Thursday October 5th, My wife called back and spoke with ***** ***** again. We needed to know, did we need to provide any paper work to the towing company, so that they could provide that information over to Kia. Per ***** *****, we did not. Friday October 6th (10am) Vice Towing arrived at our home, We did type up a letter advising (Attention: *****) what the issues were and the Diagnostic code that was given to us by a Diagnostic Company (Letter was placed in the windshield). We haven't heard from the Dealership, My wife keeps calling and the response, "all advisors are Busy they will call you back." Car was due to be serviced Saturday (October 7th 10am EST), We haven't received a Follow-up on anything that's pertaining to this vehicle. Today, Monday (October 9th), we called the Dealership again. Finally spoke with ***** *****, who advised the car has not had the oil changed and no services has been rendered on the vehicle. This is a disservice to your customers, When you have an unprofessional advisor such as Mr. ***** *****, who didn't take any accountability, responsibility, did not offer any other solutions, showed no form of empathy regarding this matter and now wants to send video's covering his tracks. As of Monday October 9th we've had to reach out to the dealership. Per ***** ***** Oil Change had not been nor has a mechanic looked at the vehicle. Expecting percentage off Bill.

  

  Business Response

  Date: 10/24/2023

  The customer picked up their vehicle.  We did provide them a discount.  Please feel free to contact me directly with any further questions or concerns.

   

   

  *****

   

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 08/11/2023 I had my vehicle towed in do to the codes that where reading ****** which is engine failure. I had heard other people say how Kia will Lie and delete codes. well I became that victim after being told my fuel pump had fail, ended up paying them **** that I didn't have to spend. after waiting two weeks without a vehicle when I finally got it back they had deleted the codes so the next day after they states my vehicle was good to go upon driving my son to his football game in **** ****, My Vehicle went into limp Mode barely accelerating putting us in danger. spent money towing it back to kia for them to finally get a engine approve i get my vehicle back on 09/21/2023 just for it to have even more problem check engine lights pops back on. took my car twice to them leaving work loosing money just for them to reset my codes again. finally found out Kia didn't properly diagnose my car after engine failure nor did they replace parts that was supposed to be replace under the engine completion bulletin. exhaust guy told me oh you're engine manifold gaskets need replace along with now ******* ********* with ********* ********** do to the pieces from you're failing engine causing it to clog quote to fix was 2000 he said why want kia replace it if they know it's from there failing engine they should help you. I contacted the service manager no response even the Manager over kia of orange park no answer. I guess if you have no money you gets no help but they faulty system are leaving people in debt trying to keep there vehicles running. i will never in history purchase another Kia my 202 kia @ 171.000 mines runs like a champ an her it it the 2016 Sorento has had over 76 services horrible manufacture. they will not help anyone . I want my money back for false service because my fuel is leaking still causing emission issue but they fixed it though Shame On Kia for the way they lie and treat Fair customers and hard working people just trying to get good service.

  Customer Answer

  Date: 10/04/2023

  These items wasn't replace Nor check upon inspection of making sure my vehicle was in a safe running condition , am afraid that mean an my kids are at danger with this vehicle do to so many issues that hasn't been fixed Nor addressed. i had to find out these issues still exist by pay more out of pocket money for diagnoses. Evaporative Emission Control System Purge Control Valve Circuit Shorted leak now fumes are coming into the cabin inside cause me to become sick and having breathing issues again.     

  

  Business Response

  Date: 10/04/2023

  Ms. ******* purchased this vehicle from an independent used car lot in June of 2023.  Unfortunately the vehicle is out of manufacturer warranty over 40k miles.  We did submit for a goodwill concession from KIA but they have declined it.  Ms. ******* can reach KIA ******** affairs directly at ************.  If there are any further questions I can be reached directly at ************.

   

   

  ***** *****

  Customer Answer

  Date: 10/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: they will lose more good customers for failing to diagnose people vehicles before turning check engines lights off.   my issues are why wasn't my repair under my engine warranty wasn't repaired? I also have a fuel leak  after I spent 1298 for it to be fixed but it's still leaking causing other damages to my components ? also  why wasn't my manifold gasket put on my car are my front muffler gasket replaced under the engine replacement?  

  Regards,

  ******* ******

  Customer Answer

  Date: 10/06/2023

  The lady with Customer service called me to follow up today. To see if Kia Of Orange park had followed up with me regards to giving me a goodwill repair do to the engine causing the damages to my intake manifold ********* converter. Of course they lied about the customer service denying my claim it was them not wanting to help me . So Thank you guys for being the people that everyone see's yawl as in the  world today. con artist and none caring. So since you denied helping me with that issue. what about the fuel leak and fumes smell I'm having. am I in danger because of failed service? carbon monoxide poisoning isn't good for anyone especially my babies. I'm completely dissatisfied with the work and not confident that the mechanic can address my complaints. after bringing my car back multiple times and all that was done was codes being reset .so am asking for a full or partial refund. are I can just file a complaint with the ******* ********** ** *********** and ******** Services . do to the danger and fumes along with the safeness and driving conditions I've been put in. Thank you & have a great unhelping life . Am sure if it was yawl in my situation you would be wanting someone kind enough to help yawl. But of Course ******  company only cares about coins not their customers Safety and well being right. My 2012 ***** has 171 thousand miles on it that will out last any Kia Vehicle ever made. ****** ***** Corporation cares for their customers unlike Kia. I Will Never Purchase another one and neither will people I know after I tell them how poorly the quality is of the vehicles, the dealerships, service and customer service . Half the world knows this and yet Kia is still on the Market. This  is what happens  to people like me who doesn't search the company for reviews and lawsuits, the proof is in the pudding of how horrible this manufacture is. we the customer are treated badly because they vehicles where faulty made shame on yawl. An ever one reaps what they sow eventually.     

  Customer Answer

  Date: 10/11/2023

  would like a follow up with the direct manager of my charges and issues not being corrected ? I would like a partial refund. now that a  different dealership is now addressing and fixing the correction.  

  

  Business Response

  Date: 10/25/2023

  You can see in the invoice we gave a discount of 118.87   

  Customer Answer

  Date: 10/30/2023

  it's okay I've filed a complaint, do to my fuel pump that was done buy Kia of orange park was not put in correctly and have it documented vehicle was returned to kia at the avenues to be fixed.