ComplaintsforFanatics Betting and Gaming
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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This in regards to the fanatics Sportsbook betting app. I was currently tracking my bets , when they just locked me out my account and suspended it. The customer service is terrible, and I dont know to reach out to. This has been the second time within a span of 3 weeks that they suspend my account.Business response
08/01/2024
Dear BBB of ***************** and *******************,
Thank you for bringing this matter to our attention, and we sincerely appreciate the opportunity to address the concerns raised by the consumer regarding their account status.
Upon thorough review of the complaint, we conducted a review into their account and found that their account has been temporarily suspended due to payment sharing.
To rectify (resolve) this issue, we have taken the following steps: emailed consumer to request proof of card ownership documentation. Account will remain suspended until proof is provided.
We understand the importance of feedback, and we are committed to continuously improving our services. If there are any further concerns or additional assistance needed, please do not hesitate to reach out.Teddy
Fanatics Betting and GamingInitial Complaint
07/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed a bet for Spain to win a game against Germany. Spain won the game, however, the sportsbook said that it was a lost. I communicated with the sportsbook via chat and email and was told that because the game went beyond regulation it was a draw. However, I didnt select a tie game I selected a participant to actually win regardless of the game being in regulation or extra time. Even when selecting the bet it doesnt say anything about only during regulation.Business response
07/19/2024
Hello, *************************** and BBB of *************! ,
We've reviewed the complaint regarding the issue with the bet.
Upon receiving the complaint, it was escalated to the appropriate department. That department provided the following information:
The consumer chatted in on July 5th, asking to dispute settlement, was informed it would be reviewed by the accounts team, and received an email follow-up the same day stating, "This game is tied after regulation time, so this is what this means for settlement: The winning selection for Moneyline 3-way is DRAW". The consumer responded the same day, stating, "What do you mean it means to draw? I selected Spain as the winner. If that is your definition, then I shouldve won on my other bet, Bet ID: *****************, when I selected *******". The consumer then requested account closure via email on July 16th and received confirmation that it was closed on July 17th.
All feedback provided is greatly appreciated and forwarded to the appropriate team members for further review. We are always looking for ways to improve our online shopping and customer service experience for fans. We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please dont hesitate to reach out.
Sincerely,
Carey
Fan RelationsInitial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
After having an account for a while now and having no problem depositing money now that I attempt to withdrawal my account is just suspended.Business response
06/10/2024
Hello, *************************** and BBB of *************,
We've reviewed the complaint regarding the issue with the suspension of the consumer's account.
Upon receiving the complaint, it was escalated to the appropriate department. On June 3rd, the consumer's account was suspended due to multiple different names with deposit attempts on their account. The consumer then submitted their information; we are just waiting for the other user to submit their documentation so we can get the account open. At this point, we have checked with our fraud team, and it has not been submitted yet. We will keep the consumer updated. As of June 10th, there is currently no update from our fraud team, and we are still awaiting a response from the other party used. Which means we still cannot open the account.
All feedback provided is greatly appreciated and forwarded to the appropriate team members for further review. We are always looking for ways to improve our online shopping and customer service experience for fans. We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please dont hesitate to reach out.
Sincerely,
**********;
Fan Relations
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Customer Complaints Summary
26 total complaints in the last 3 years.
26 complaints closed in the last 12 months.