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Business Profile

Pest Control Services

Peninsular Pest Control Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for pest service the week of January 15, 2024. My credit card was charged $140 prior to service being performed. The technician never showed up to provide the service and I did not receive a call. I went to the office and cancelled the contract. I was told they could not provide a refund on the card and I would have to wait on a refund check. I have never received the refund. I call them or stop by the office several times every week and have always been told a manager will call you. Finally, several weeks ago a manager called and said my check was in the mail. It still has not been received. Last week I was told it is still with accounting. I am getting lied to and given the run around. At the end of January I also cancelled my termite and lawn service with them due to this transaction, however they have still treated my lawn twice, after the service was canceled. I am being told the charge for the first mistake would be taken out of my refund but I would not be charged for their second mistake. I should not be charged for either of the two lawn service treatments that was their mistake for providing. They never call or let you know they are coming to provide service so I have no way of stopping them prior. I would like my $140 refund. They should never have charged my account without providing the pest service. I am 65 years old on limited income. Please please help, I dont know how to proceed to obtain my refund.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, now known as ****** Services, destroyed my lawn. They breached contract of treating every 6 weeks and went numerous times without treating my lawn for ***** weeks at a time. My yard was destroyed by fungus which they originally diagnosed as a drought issue for several weeks (it wasnt). the manager personally treated my yard and placed plugs and command top soil after MONTHS of complaining and calling. They have a guarantee to fix any issues caused by them without charging, but continued to charge me at an increased rate and then canceled my service without notification. When calling for my yard not being serviced I was informed my service was canceled. The yard at this point was overgrown with weeds and theyre refusing to fix it because they said I canceled services, but I did not. They have refused to give me their liability insurance information despite me having before and after pictures of my yard that they have killed and the regional manager refuses to call me back. The regional manager told the other manager they would only continue to place plugs and command and would not address the weeds that have grown due to them not servicing my lawn. I am unable to submit pictures here but have them available.

  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have charged for services not rendered. I have made multiple phone calls and it always goes to voice mail. No one ever picks up the phone. I tried calling ****** pest services because they bought this business and I didn't hear back from them either. They missed the service they were supposed to provide back in November. I now have roaches in my house again. I'm afraid I'll end up having to pay for a more expensive termination treatment due to their negligence. Thus far I have paid $99.00 and they are about to automatically withdraw again. The amount below is based on the November payment I made, and does not include the potential withdrawal they are about to make again. This may soon turn into $200

    Business Response

    Date: 02/26/2024

    Dear **********************:

    We are in receipt of ******************************* complaint, and the following will serve as our response:

    The General Manager, *************************, spoke with ****************** and discussed her concerns.  He apologized for the phone issues and explained that her account is now being *********************** with a different Service Center.  The balance was also resolved. 

    The Office Manager from the new service center spoke with ****************** and gave her the direct number for the new service center.  An appointment for service was scheduled as well. 

    ******************** account is showing a $0 balance. 

    ****** Services has been in business since 1930.  Our service reputation,integrity and commitment to our community are the best.  We value Total Customer Satisfaction and are committed to Building Long-Term, Trusting Relationships with our Customers and Team Members.

    Sincerely,
    ***************************
    Regional Manager

  • Initial Complaint

    Date:11/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer of Peninsular Pest Control for over 10 years. They treated my lawn. Lawn treatment cost is $48. On several occasions I requested additional service to treat nutsedge weeds. This treatment costs $85. On 11/14/22, Peninsular Pest Control conducted regularly scheduled lawn treatment, and appropriately billed my credit card $48. However, without my request or consent, they also did nutsedge treatment and billed my credit card $85. I did not request this service, and was not aware that they were going to do it. I called the company twice about this issue: on 11/15 and on 11/18. Both times I was told that a supervisor would call me back. But nobody did. I demand a refund of $85 for the service that was done on my property without my permission or request. Thank you

    Business Response

    Date: 12/20/2022

    In regards to the customer complaint for treating his yard for ******** our records  indicate a call ahead was sent to telephone number ************ on 11/11/2022 @ 2:21 pm and the call was marked as completed.

     

    Please let me know if there are any additional questions or concerns. I’m always happy to help!

     

    Thank You,

     

    Customer Answer

    Date: 12/20/2022

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    ****** *****

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7.6.22 canceled prepaid pest control services over phone with *****. On 9.2.22 called to follow up on refund check, was told ******** would call back. No call received. On 9.6.22 called left message with *******, no call back. On 9.20 went in person and met with ********, office manager. Stated she would fed ex check in 2 days to me. She did call later and told me no check mailed yet. 10.6.22 call to follow up, spoke to *******, stated she would speak to ********. Issue is Peninsular bought out by ******, but this is not my concern. I am owed over 760.00$ that was due 7.6.22 and it is now 10.6.22. Three months, no check and minimal at best communication.

    Business Response

    Date: 11/30/2022

    I do apologize. Our company was sold on 7/05/2022. The request for the refund was done on 7/06/2022. In the mix of everything that was going on the refund request was never sent through, The **** Came into the building and the refund has been requested and it does come from our cooperate office now so it would have taken 4-6 weeks.

     

     

    Thank You,

     

    ******** *****

    ****** *******

Peninsular Pest Control Service, Inc. is NOT a BBB Accredited Business.

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