Complaints

This profile includes complaints for Turner Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Turner Pest Control

  8400 Baymeadows Way, Suite 12 Jacksonville, FL 32256

  
• 

  Turner Pest Control, LLC

  1721 N Pine Ave Ocala, FL 34475-9046

  
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  Turner Pest Control, LLC

  309 Lagrange Ave Titusville, FL 32796-2742

  
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  Turner Pest Control, LLC

  3701 N John Young Pkwy Suite 105 Orlando, FL 32804-3221

  
• 

  Turner Pest Control, LLC

  705 W State Road 434 Suite E Longwood, FL 32750-4907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, I have been using Turner Pest Control for my termite inspections and have encountered a series of issues that I find very frustrating and unacceptable. I scheduled my annual appointment for 2/27/25 between 4:00-5:30 PM, but the technician arrived at 3:00 PM, while I was still at work. As a result, the appointment had to be rescheduled. I then scheduled another appointment for 3/29/25 between 11:00 AM-12:30 PM, but no one showed up, nor did I receive any communication regarding the missed appointment. This situation is particularly frustrating as I specifically altered my schedule to accommodate the appointment. Additionally, when I spoke with your customer service representative, *****, during the scheduling of the 3/29 appointment, she clarified that the technician was supposed to conduct an interior inspection. However, for the last 2 years, technician ******, has never entered my home to perform such an inspection. As a result, I have been paying for a service I have not been fully receiving, which is completely unacceptable. Ive had to reschedule once again (4/12/25), which will be my third appointment, and I requested compensation for all the issues Ive encountered thus far. I was offered a $25 credit toward my upcoming bill, but given the ongoing problems, I do not feel this amount is sufficient to address the inconvenience and lack of service I have experienced. I kindly ask that you reconsider this credit amount and provide a more reasonable resolution to make things right. Thank you for your attention to this matter. Sincerely, ***** **** ************ *******************

  

  Business Response

  Date: 04/02/2025

  Good Afternoon,
  Thank you for reaching out. We have forwarded your account information to our management team, and someone will be in touch with you shortly to discuss how we can resolve these issues. Please let us know if theres anything else we can assist you with in the meantime.

  Customer Answer

  Date: 04/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ****

   

  Customer Answer

  Date: 04/10/2025

  Hi,

  I was advised by Turner Pest Control I'd be contacted for a resolution. It's been a week now and I haven't heard from anyone. I'd like to get this resolved before my upcoming appt on 4/12/25.

   

  Thank you.

  Customer Answer

  Date: 04/22/2025

  Original complaint: To whom it may concern, I have been using Turner Pest Control for my termite inspections and have encountered a series of issues that I find very frustrating and unacceptable. I scheduled my annual appointment for 2/27/25 between 4:00-5:30 PM, but the technician arrived at 3:00 PM, while I was still at work. As a result, the appointment had to be rescheduled. I then scheduled another appointment for 3/29/25 between 11:00 AM-12:30 PM, but no one showed up, nor did I receive any communication regarding the missed appointment. This situation is particularly frustrating as I specifically altered my schedule to accommodate the appointment. Additionally, when I spoke with your customer service representative, *****, during the scheduling of the 3/29 appointment, she clarified that the technician was supposed to conduct an interior inspection. However, for the last 2 years, technician ******, has never entered my home to perform such an inspection. As a result, I have been paying for a service I have not been fully receiving, which is completely unacceptable. Ive had to reschedule once again (4/12/25), which will be my third appointment, and I requested compensation for all the issues Ive encountered thus far. I was offered a $25 credit toward my upcoming bill, but given the ongoing problems, I do not feel this amount is sufficient to address the inconvenience and lack of service I have experienced. I kindly ask that you reconsider this credit amount and provide a more reasonable resolution to make things right. Thank you for your attention to this matter. Follow up: I filed my first complaint on 4/1/25. I was advised on 4/3/25 my info was forwarded to the management team and someone would reach out to me. As of today, 4/22/25, no one has called me. My appt has come and gone and I have an outstanding bill that I'm disputing based on the experience I've had with the company. I need to hear from management ****. Thanks. ***** **** ************

  

  Business Response

  Date: 04/24/2025

  Good Morning,
  Weve reviewed your account and noted that our manager attempted to reach you by phone on 4/3, 4/4, and 4/10, with voicemails left on each occasion. However, we have not yet been able to make contact.
  Could you please confirm your current phone number so we can ensure we are reaching the correct contact?
  Thank you,
  

  Customer Answer

  Date: 04/25/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23145314

  I'm not rejecting the response but I haven't received any voicemails. My phone number is ************ and my email address is ******************** Can you provide a date and estimated timeframe so I'll be on the lookout for your call? I would like to get this resolved.

  Thank you,

  ***** ****

  Customer Answer

  Date: 04/29/2025

  Please forward to Turner.........I'm still waiting to hear from the company. Again, I didn't reject the response, I haven't received any voicemails. My phone number is ************ and my email address is ****************************. Can you provide a date and estimated timeframe so I'll be on the lookout for your call? I would like to get this resolved.

  
  Thank you,

  
  ***** ****

  

  Business Response

  Date: 04/29/2025

  Good afternoon, 

  I have gotten your information over to our management team. Please keep an eye out for a call and email today. 

  Customer Answer

  Date: 04/30/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23145314

  As of today, 4/30/25, I haven't gotten an email or call. I was advised someone would contact me on 4/29/25. How much longer will this go on? This is ridiculous and it has been the worst experience ever! Please contact me so this can be resolved, ************///****************************

  Regards,

  ***** ****

  

  Business Response

  Date: 05/01/2025

  Good afternoon, 

  I spoke with our management team and they informed me that they were able to make contact with you and the issue was resolved. If that is not the case or you need further assistance please let us know we are happy to help! 

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ****

   

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 27 I called and scheduled service for 3/7. They never showed up on 3/7 or called. I had to call the district manager to get the service rescheduled for 3/14. The district manager said he put a 100 credit on my account as an apology. Then on 3/14 the service manager called and said they were going to have to cancel my service for that day. I called the district manager again to complain and the. The district manger called and sealed they would be out that day. The. I was sent a bill for the full amount of 130 and confirmed 130 was taken from my account. There was no 100 credit as promised. I called 3/17 to find out why and was told by the agent that they couldnt help me and I had to talk to billing and someone would call me right back. No one called me. I had to call back 3/18 and demand to speak to a manager. I was told that the agent put the credit on the account incorrectly and they would fix it. But they have provided no proof the issue was fixed as I requested. I want my money refunded.

  

  Business Response

  Date: 03/18/2025

  Good afternoon,

  
  Were sorry to hear there were issues with your service scheduling. Based on the notes on your account, a refund of $100 was issued this morning around 11 a.m. after you spoke with our representative. Please keep in mind that refunds can take between 17 business days to appear in your account, depending on your financial institution.

  
  If you have any questions or need further assistance, please dont hesitate to contact us.

  Customer Answer

  Date: 03/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23081194

  I am rejecting this response because:  until the money has entered my account I do not trust this company any longer  

  Regards,

  *** *****

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Emailed to cancel my service November 18th. I was paying $75 a month for their service and a neighbor gave me the name of a company that charged half that amount. In an email, Turner employee told me that I had to schedule a visit to cancel contract, which I did. Two men showed up at my home and said in order to redo my contract, I had to pay $300 for another inspection. I told them they had done an inspection 2 week prior as part of the service I was already paying for. Then they said in order to cancel my contract, I had to pay $300. I asked them to leave my property and emailed Turner and told them to cancel my account. They keep charging my credit card even though I notified them in writing I cancelled their service Fortunately, my credit card company has refunded me. I do not recommend this company. They use intimidation and can't keep their story straight about how to terminate a contract.

  

  Business Response

  Date: 01/14/2025

  Good afternoon. 

  We want to apologies for any issues with your service and for the billing discrepancy's. I see in your account that you have spoken with our management team. Your account has been canceled and a refund has been issued. I apologies again for any inconvenience. 

  Please let us know if we can help you with anything in the future. 

  Customer Answer

  Date: 01/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** ******

   

• Initial Complaint

  Date:12/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home at the end of January 2024. Turner pest control was assigned our termite bond so they came out to provide information. During that meeting that informed us about their pest controls. We were told its a month by month and can be cancelled at anytime time. We had multiple issues with pest while having them service our house . We finally decided in July enough was enough and to cancel them and move on to another company. We called and cancelled service on 7/5/2024. At that time no conversation occurred by Turner that we would be responsible for billing on July, August and September despite cancelling in July. We have continued to try to resolve this issue but Turner continues to say we must pay for months where we were not active or receive services. When Turner says theyll call, they do not. If I am going to pay for services for 3 additional months than I believe Im entitled to pest control for those 3 months. We already paid for June which would mean the bill was prorated which it should be since services were cancelled and during our cancellation no mention of additional bills was provided.

  Customer Answer

  Date: 12/12/2024

  I also meant to add that we also never received a copy of this contract so we were never made aware or educated on what we signed up for.  Turner is saying we had a tri-annual service which does not match what we were educated on in our initial meeting with their employee upon closing on our home.  

  

  Business Response

  Date: 01/02/2025

  Hello, 

  Thank you for bringing this matter to our attention, and I sincerely apologize for the frustration youve experienced.

  I see in your account that our management team contacted you and let you know we were going to Waive the remaining balance due to the confusion with the monthly payment plan. 

  If we can help you any further please give our office a call! 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this company 10/2023 and immediately we had issues with billing because we were mislead in the fees. We were charged a fee to set up the services and schedule our first appointment and a week later we were charged again for the services. I sent an email very upset about the misleading info & that we wouldn't have agreed to a contract if we'd known it would cost $416 just to have an account & 1 service done. The "contract" was emailed over and wasn't required to be signed, my husband just had to send his name back in an email which to me is strange and i questioned some of the clauses on the contract so I also asked about that and they said they were having issues with their computers and those clauses aren't actually real and to ignore them. WHAT!? Since then, every time i have put in a request, it gets closed out with NO response or action taken. We've reached out about not seeing any changes and needing them to reapply and no answers back. I have emailed, texted and nothing. I kept requesting to cancel when they sent us a $260 bill randomly when we'd been paying $184.00 and naturally NO ONE would answer me. Randomly on 5/31 some man shows up at our door while we're at work to pick up equipment and then reports we refused to let him. We weren't even there! On video, He ran his hand down one of our vehicles and when i asked him not to do that he became very rude. He told us we were cancelled but NO ONE TOLD US or asked when they could come. I've asked them to come and they havent tried to reach out since. Now they want to send us to collections for $260.00. they can send bills but not call us, Also we had no service in Jan but paid $184, why? Their service invoices don't match the actual billing charges. this is a joke and we don't owe them a dime. I want this bill cancelled, come pick up the equipment and be done forever. We have a new service thats affordable, contacts us every month and quick to reply and effective. terrible business.

  

  Business Response

  Date: 10/12/2024

  Good afternoon,
  Thank you for reaching out and sharing your feedback. I apologize for any dissatisfaction you’ve experienced regarding our service and communication.

  
  Upon reviewing your account, I found that the remaining balance was for your lawn service. I understand that you spoke with our management team, who have waived this fee due to the communication issues you've encountered. However, since all scheduled services were completed, a refund is not necessary.

  If you have any further questions or concerns, please feel free to reach out. We appreciate your understanding and are committed to improving your experience with us.

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *******

   

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had turner green lawn service Care for months now before crabgrass even took over my backyard. When I signed up, you never told me a certain weeds turner does not treat now my whole backyards covered with crabgrass and you all didnt tell me this until I called to request someone to tell me what is my backyard before the grass was in the backyard. You shouldve been laying pre-emergent so I wont get any weeds, then youre out fertilizing the yard yall seen the crab grass and didnt tell me thats what it was . This is horrible and ****************** It should have been stated in the reports that is crabgrass without me asking for a tech to come and identity the weeds or had laid pre-emerge down so I wont even get crabgrass. Ive been in my house for years and never had that before . Then when youre just recently came out, you said, intrusive grass not crack grass. I am not expert. Thats why I pay turnergreen to service my yard.

  

  Business Response

  Date: 09/23/2024

  Dear ******, 

  Thank you for reaching out and sharing your experience. Im sorry to hear about the issues you've encountered with your lawn care service, and I appreciate the opportunity to clarify.

  
  When you signed up for our services in May, it was already outside the optimal window for applying pre-emergent, which should be done in late winter or early spring. As a result, crabgrass had ample time to germinate and grow before we could begin treatment. Unfortunately, this means that there was nothing we could have done at the time of your initial service to prevent the crabgrass growth.

  
  I understand youve already spoken with management about these concerns, and I apologize for any miscommunication regarding the types of weeds we treat. Our technicians should have clearly communicated any issues, including the identification of crabgrass, during their visits. Your feedback is invaluable, and I will ensure our team is more diligent in providing accurate information moving forward.

  
  We are committed to improving our service and would like to work with you to develop a plan for addressing the crabgrass and restoring your lawn. Please reach if there is anything we need to do to better address these issues. 

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently have pest and termite coverage with Turner Pest Control. I wants to down grade my service and go only to termite coverage. However no one will help me or call me back. I am run around on the phone and told a supervisor will call me to make the change and that never happens. I send emails and no one responds. It is maddening. It seems like that are all too eager to sign up new customers up but not help existing ones because it means loss of business.

  

  Business Response

  Date: 08/16/2024

  Good Afternoon,
  I hope this message finds you well.
  I would like to extend my sincerest apologies for any miscommunication that may have occurred regarding the downgrade process. We have been informed that our management team has successfully contacted you and resent the necessary paperwork to facilitate this process.
  Please accept our apologies once again for any inconvenience this situation may have caused. Should you require any further assistance or have additional questions, please do not hesitate to reach out to us. We are here to support you and ensure that your needs are promptly addressed.
  Thank you for your understanding and patience.

  Customer Answer

  Date: 08/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *********************************

   

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been long term customers of ProStaff and continued service with Turner after they were purchased. We have always paid for our service in full at the beginning of the term. We were extremely unhappy with the service as our yard had been looking dead and terrible (it should be replaced by Turner). We did not agree to pay or enter a new service year with Turner. We received a bill in the mail for $74.12 for a service we did not authorize. My husband has also called in and spoken to someone regarding this matter, but we continued to receive an invoice in the mail. We received a letter on 6/12 stating we would be sent to collections within five business days. I paid the bill on 6/17 to avoid being sent to collections, but not because I owe Turner this money. Turner needs to credit me for the $74.12.

  

  Business Response

  Date: 07/02/2024

  **** *********, 

  Thank you for reaching out and bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration this has caused you and your husband.
  

  We appreciate your loyalty as customers of ProStaff and continued your service with Turner after the acquisition. We are sorry to hear about the unsatisfactory condition of your yard and the subsequent billing issues.

  Our team has reviewed your account and is processing a refund in the amount of $74.12 as requested. 

  Again, we apologize for any distress this situation has caused. Thank you for your patience and understanding as we work to resolve this matter.

  Please reach out if you have any additional questions 

  Thank you, Turner Pest Control. 

  Customer Answer

  Date: 07/08/2024

  Hello,

  The company has not yet processed a refund as of 7/8/24 so this complaint has not been resolved.

  Thank you,

  ****** 

  

  Business Response

  Date: 07/15/2024

  **** *********,

  We apologize for the delayed refund. This was processed on our end on 7/10/2024 and it can take 3-5 business days to show up in your account. If you do not see the refund come through by the end of the week, please let us know. 

  Thank you, 

  Turner Pest Control 

  Customer Answer

  Date: 07/22/2024

  Hello,

  I finally received the credit from Turner.

  Thank you,

  ****** 

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - 3/15 Contract Turner Pest Control for lawn fertilization $55/month and pest control $35/month. Service was to be charged monthly auto debit, but they will come bi-monthly, except at beginning lawn fertilization will come monthly since lawn had some patches. All included in set price as explained by salesman. No long term contract, could cancel anytime.- 3/19 lawn fertilization completed and charged $55.- 3/29 pest control was scheduled, but never showed up, was not charged.- 4/19 both services $55 & $35 charged via auto debit. Pest control hasn't even show up. Called Turner to ask why charge for service that has never been completed and they agreed to send a guy out for pest control. The extra complimentary monthly visit for fertilization has not been done either, so they were going to send a guy for that too.- 4/24 fertilization guy came and sprayed weeds only.- 4/26 pest control guy came for first time.- 4/30 was charged for pest control again. This was the one and only visit and the service has just been debited on 4/19. Sent an email to Turner about it and never got response.- 5/6 Called for refund of $35 since service was just started and they have charged twice. The rep said a refund will be issued. Also wanted to cancel both services. I was told the service will be cancelled but will have to speak with supervisor/salesman to confirm cancellation. A few minutes later I spoke with him and the services were going to be cancelled. I requested an email stating services are cancelled and he said he was going to call the office to have them send that email.- On 5/18 I haven't received an email from Turner and haven't seen the $35 refund, so I called to confirm cancellation. Now I'm told that I have to pay a remaining balance of $70 for pest control since it was $140 for the service split in 4 months. I was never told of this. The guy came once so even if it was that way I would only owe half, which is what I already paid. Stop debits and credit $70.

  

  Business Response

  Date: 06/05/2024

  Hello ******, 

  We apologize for the frustration and inconvenience you've experienced with our services. Your feedback is appreciated and we take your concerns seriously. After speaking with our internal team, we have issued a refund for $105 as well as waived a $70 balance on your account. 

  We understand your decision not to continue with our services,and we respect your choice. However, should you reconsider or have any further concerns, please don't hesitate to contact us. Thank you for bringing this matter to our attention, and we wish you the best with your pest control needs.

  Turner Pest Control

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Turner Pest control and they are billing me monthly but are not giving the service. They canceled my appointment today and said they cant reschedule for service because they dont have anything available meanwhile they are still billing me for service not providing. There are similar complaints about this company online. Im still having problems with spiders, silverfish, and roaches which they promised additional visits as needed but cant provide..

  

  Business Response

  Date: 05/20/2024

  Hello ****************,

  Upon reviewing your account with our team, I noticed that a follow-up appointment took place on May 9th. We sincerely apologize for the initial cancellation. If you need anything further, please do not hesitate to reach out.

  Thank you,

  Turner Pest Control