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Business Profile

Physicist

Bellevue Psychiatric Urgent Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/4/22 I signed up for a video consult with Dr B. The consult lasted approx 10-15 min and where I described my workload, my stress and my focus. She prescribed me 18mg of a similar product to adderol. When I called back over a month later for a refill I had to pay an additional on ak $150 for a new consult and was prescribed a higher dose. The dose and the script were unable to be filled by the local pharmacist and I was told it was on back order. They weren’t sure when they’d receive. When I called doctor to inquire about an alternate medication, I was met with a woman on the other line with crying kids in the background and told I need to book another appointment to speak to the doctor. I stated I was not going to pay an additional appt fee of $150 just to get a new med prescribed. I was hung up on the next three times calling where I then left a voicemail advising against their behavior and the solicitation of more money and that is report the solicitation. I was immediately called by the doctor and told she’d write me a script and call it I immediately. I waited three days until 11/25 to get the script and was told by the pharmacist no call was ever made. I then called the doctors office and the same lady told me I’d been dismissed and I have no business calling their office again before she immediately hung up on me. I spent an initial $350 for the first consult and $150 for the second and have been treated very poorly by a business that has no business soliciting money and treating their clients poorly.

Bellevue Psychiatric Urgent Care is NOT a BBB Accredited Business.

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