ComplaintsforJWB Property Management, LLC

• Initial Complaint

  11/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is ***** ******, I’m writing this letter is because JWB has given us the run around about renting a house we start looking for a house on Nov. 6, 2021. We were very interested in several of the house we went and looked at. So we decided to reach out to them on Nov.8, 2021, so I talked to a ***** **** named **** and she started the process for the application and as time went on every day from the On Nov.9 I started asking her how much we are going to need to get the house and she kept giving excuses such as I had to wait on the background and credit check to come back. The next time I talked to her was niov.9 20201 and she called 3 times that day asking for other paperwork and I asked her again how much we were going to need for the house and she still couldn’t give an answer. So the next time I talked to her was on Nov. 11 she asked for more documents and I asked her how much we were going to need for the house and she still couldn’t tell how much we were going to need for the house. So she called on Friday after 2:00 p.m. and gave us the figures for the amount that was $2579.80 and she was expecting us to jump through hoops to get the money on a Friday before 5:00 p.m. or by 10:00 on Saturday. We paid $150.00 for the deposit I felt she should have at least given us a ballpark figure. On Monday we talked to the manager and explained how we’re given the run-around I explained to him if I was an auto repair person and he dropped his car off for repair you would want to know what the cost is would be not a run-around. He understood but didn’t want to give us our money back.

  

  Business response

  11/23/2021

  Our Leasing Manager did contact *** ****** last week to discuss the situation at hand here. We are very sorry *** ****** feels like he was not given the full picture our how our flexible deposit program works, but our team did remain transparent about this throughout the process. There is another individual who would be renting with *** ****** as well, so we have tried to keep all parties aware of what the process is. We understood that *** ****** was trying to minimize his move-in expenses, and that the flexible deposit program would be the best way to accomplish this. The program however, is property specific, not a set amount offered on each home. Therefore, we could not give one specific total. We absolutely want *** ******, and all other parties involved, to feel aware of how our application process and flexible deposit programs work and will reach out with another phone call to see how we can best help *** ****** move forward with renting a home.

  Customer response

  12/16/2021

  ***** ***** ****** *********************** ***** ********* ******** *** **** **** ** *** ****** ****** ********************** ******** *** ****** ***** ** *** ********* *********  

                                  

    

  Good evening thank you for calling me I don't was this complaint closed till I get my refund from them I work hard for my money         

   this is the rebuttal that I sent if any more questions please call me 

   

  ***** ****** 

   

   

   December 5, 2021

   

  To: Better Business Bureau

        ***** *********      ************* ** *****  

  From ***** the ****** Sr.

             Complaint ID ********

             Rebuttal; JW B

  Good morning, it wasn’t the flex pay and we have a problem that we had a problem with, it was when we asked her a question about how much would we need to move in the house that we wanted to rent. She couldn’t tell us, then she waited until that Friday at 2:00 p.m. I asked her all week what would be the full amount that we need to move in the house she didn’t give us the information until Friday after 2:00 p.m. We had to come up with 1, 6 78.00 by 11:a.m. Saturday morning.  She accepted us to jump through hoops to come up with the money. I did try every way I knew.  if you go to the website and look at the homes of the website it tells you what the rent is for the house on the website. That’s the problem that we had with her she waited so late to tell us that we were not able to get the funds by Saturday morning and being they try to charge of thousand dollars for a bonding fee which under the flex pay the payment was $750.00

  The following week while trying to talk to the manager explaining the whole situation and the problem she waited so late on Friday and drop this in our lap’s knowing that it should give this information to us on Monday or Tuesday it would give us a chance to go to some private resources like ******** charities ****** charities to help with what we needed we been able to but the representative failed and that’s why try to get my point across but he was in denial. In closing I feel that we should be refunded are for $150.00 the constantly sending text messages that the lowering the price of the house that we were looking to rent but I feel it’s too late now we moved on. If you have any more questions you may contact me. At my email or by phone

  ********************* ***** ******** ** ***** ****** *** ****     ***** * ****** **  

• Initial Complaint

  10/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I’ve attempted for FOUR months to have my washer machine fixed . I’ve followed all directions on filing a work order and provided ample opportunity for it to be fixed. For FOUR months this issue has gone unresolved. No one answers at their headquarters and receiving an email back takes weeks which is why this issue has remained unresolved for this long. This issue is now causing a roach infestation directly coming from the washer machine. I’ve explicitly stated multiple times I have small children in the home, one being severely allergic to bugs. This washer machine was provided by JWB and is an amenity I pay with my monthly rent. They have accused me of owning this machine and told me it was my responsibility to fix. The only quick communication I’ve received was an eviction notice due to their systems malfunction meanwhile I paid rent early that month. Any other communication has taken weeks to be answered. This is a brand new Town home.

  

  Business response

  10/12/2021

  We sincerely apologize for the delayed timeline here as well as the frustrations *** ****** has experienced in her home. The 3 day notice was as *** ****** mentioned, a system error, which we will reach out again directly to apologize for. We do have an appointment scheduled with the warranty repair company to work on the washing machine. In order to get that warranty repair visit scheduled, we had to coordinate with another vendor to remove the machine from the drain pan. It is certainly our responsibility to maintain a constant line of communication here with *** ****** to provide updates on this work order and will be reaching out directly to discuss the status of this work order, and the pest treatment that we will cover as a courtesy.

• Initial Complaint

  10/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i currently rent a property winh JWB every time i call up with a problem at house they blame it on me and charge back for services i did not request i called about dishwasher not working they bille me 90.00 and i bought dishwasher my ac not working they are tring to make me pay 310.00 if i send my rent in they say they will deduct form rent then charge me late fees this is not right i am a elderly man 68 with diabetes and a heart condition iam just trying to get by i am ona fixed income and what thy ar doing is not right

  

  Business response

  10/12/2021

  We are sorry to hear of *** ******'s frustrations here and are happy to provide more insight. While taking a look into the charges billed to *** ******, we find that everything is in alignment to what was signed off-on during the lease signing. *** ****** purchased his dishwasher back in April. This was not an appliance provided by JWB. *** ****** asked our team to have one of our vendors install the machine, which resulted in a charge. We have also charged *** ****** for a clogged AC drain line and a pull/clean of the coils. Again, these are noted in the lease as resident charges, which was signed by *** ******. We are happy to answer any questions *** ****** has regarding resident-responsibilities if he'd like to call the team at ************.

• Initial Complaint

  09/28/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been renting from jwb for 5 years the house that I'm staying and recently I got sick behind the mold that was in the kitchen up under the sink August 27th 2021 ended up in the ER behind the mole I called jwb to inform them of the mole situation that was going on they sent someone out August the 30th 2021 he came out did his assessment contacted jwb and told them that the whole kitchen cabinet from the under the sink and all have to come out and they had to treat the mold mold Spore in the air in the house so me and my six kids went to a hotel to stay I had to end up calling the city on jwb for them to come out and assess the problems that was going on in the house from August 28 into September 28th me and my kids have been staying into a hotel jwb I've been going back and forth with them about them six in the mold in the house for me and my kids could stay in the process they still want to charge me $1,500 of rent and I've been paying for me and my kids to stay and eat while we're staying in a hotel the landlord did not want to pay for the hotel which they supposed to pay to put you up when the problem is their problem not yours and so I've been going back and forth with them all month behind this mole and here it is at the end of September now they want to send someone out and that's do because the city is coming back out October 8th and so they have to have the work done but they still want to try to cause an eviction on my on my record but not paying them for not being in a house that I haven't stayed in due to the most situation that shouldn't have even been going on this long

  

  Business response

  09/29/2021

  We apologize for *** ******' and have been working to appropriately assess and resolve the situation. When the original work order for mold was opened and she informed us that she was in the ER, we let her know that we'd cover her hotel stay until we could get our vendor out to determine the safety/livability of the home. We paid up front for her hotel stay for 5 days. When our vendor assessed the situation, he said that there were no unsafe types of spores, and the home was certainly not unlivable, so the owner of the home did not agree to cover any further hotel charges. Our final work order for mold remediation was scheduled for 9/28 with our mold treatment vendor.

  Customer response

  10/18/2021

  I am rejecting this response because: Yes they did send someone out August 30th to look at the mole all he did was look at the mole he spent five minutes in the house did not check the air for mold spurts yes the landlord did pay for nights on the weekend of Labor Day After That Monday after Labor Day he decided that he no longer wanted to pay any night but the mold was still in the house so I had to call the city .city came out assess the situation deemed it unsanitary for me and the kids to live in me and the kids from August 28th until now which is September 29th still been living in the hotel they came out yesterday and took care of the mold that was in the house jwb was supposed to provide me and my kids a safe place to stay the only reason that they they went ahead and took care of the mold which it took them 30 days to come out and deal with this mold was because I called the city and the city gave them a time limit to have things done which in the process me and my kids for 30 days have been staying in a hotel JWBfor the last two days I have called and no one wants to get on the phone and talk to me since the mold was their issue in my lease it states that they supposed to take care of stuff and they did not take care of that which me and my kids have been displaced from where I pay rent which I pay them $1,500 a month to stay here shouldn't have to be moved up and out of the house where I pay to stay because of mold spurts. the young man that came out and cleaned the mold up had to spray a solution in the air to kill the mold Spurs . So we are at the hotel for another 72 hours which they expect me to pay them and I'm paying out-of-pocket for a hotel for a month with me and my six kids that I have to feed which state supposed to pay $100 a day for us to be displaced are they was supposed to put us up safe somewhere Regards, ****** ******

  
  

  

  Business response

  10/19/2021

  This WO came about when the resident reported the mold and mentioned she went to the hospital due to the expose of mold. The homeowner approved the first initial 5 nights for displacement until we could determine if the mold was dangerous.

  After the first 5 nights, homeowner did not wish to keep them in a hotel our mold vendor determining the mold was not dangerous, and that the residents would be safe living in the unit while we remediated. It was relayed to the resident that the home was safe to live in and that any additional nights in a hotel would not be reimbursed. The mold has at this time been remedied.

   

  Please let me know if you have any other questions!

   

  Thank you,

   

  ***** *******

  Property Management Supervisor

• Initial Complaint

  09/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently rent a property from jwb at **** * *** ****** ************ ** *****. On April 20,2021 I contacted that maintenance department to advise that i had a issue with a infestation of rats. There was a large hole behind my stove. They sent someone to the home to repair where they only plugged the hole however the pictures that i sent them showed where the baseboard was open from wall. Today is now August 30, 2021 and im still dealing with rats. I am currently a peritoneal dialysis patient and must have a very clean environment to complete my treatments nightly I would just like to have to issue resolved as this is currently putting my health in risk at this point

  

  Business response

  09/29/2021

  So sorry for missing this one! Please see the response below, as well as a copy of the signed lease and screenshot of the section on pest control.

   

  We acknowledge *** ******’ frustrations and apologize for the inconveniences she has experienced. Our team facilitates a call with all new residents to review the lease that they will be signing, and differentiate between what the expenses that are covered, and the expenses that are the residents’ responsibility. Pest control per our lease is resident responsibility. We covered the cost of exclusion work of the property, but any pest control expense to treat rodents is the resident's responsibility. Attached is the signed lease agreement for reference as well as a screen shot of the pest control section. 

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