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Business Profile

Real Estates

Regency Centers

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Regency Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Regency Centers has 8 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to kindly request a reconsideration of my restaurant's lease termination for ** *****, tenant number ******, in **** **** Shopping Center. My lease was extended to February 2024 due to **** renewal issues. In January 2024, I was informed via email that my account would go month-to-month until May 31, 2024, to provide flexibility. In April 2024, it was agreed to extend this arrangement until November 2024. Ms. ******* confirmed this, and my understanding was that I could vacate any month without liability until then due to the uncertainty of my situation, which I have always communicated transparently with the leasing office. On July 1, I requested lease termination by the end of July, believing it was month-to-month. However, on July 2, I was informed that I would be liable for rent until November, contradicting previous communications. The leasing office claimed that the month-to-month term referred to the rate, not the lease term, which was never communicated. This response came as a shock, and I kindly requested reconsideration without success. While I understand that the contract sent following our teleconference is an agreement in place and that I should have read it prior to signing, I strongly feel that the terms were not clearly communicated during any verbal discussions or email exchanges. As a loyal tenant since 2017 with no past issues, I believe a middle ground can be mutually agreed upon. In light of the attached letter, which provides more details with specific dates and correspondences, as a local woman-owned small business, I kindly ask Regency Centers to reconsider the leasing office’s response by allowing the lease termination to be at the end of September 2024 without further obligation. I also ask Regency Centers to honor the verbal and email agreement, allowing lease termination at the end of August 2024 with no further obligation until November 2024. This resolution would align with my original understanding.

      Customer Answer

      Date: 09/16/2024

      It has been almost a month without any response from Regency Centers. Kindly request a follow up.

    • Initial Complaint

      Date:02/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked my car at the parking lot of the Twin City Plaza on 1/25/2024. My car was towed away by B&B *********** tasked by the Twin City Plaza. The towing company said that I didn't go to the stores in the Plaza after parking my car. In fact, I met a friend after parking and decided to get coffee together at the Dunkin's in the Plaza. But when we passed by the place where I parked my car, I couldn't find it and I called 911 only to find out my car was towed. I tried to explain to the towing company, but they said they were instructed by the Plaza. I called the Plaza many times but no one answered. How could they just tow customers' cars right after they park without knowing their whole itinerary? I was very upset about this trouble and request a refund of the towing charges of $191.28.

      Customer Answer

      Date: 02/22/2024

      Hello! It has been a while since I sent the complaint. Just wondering if you could follow up with the business or the matter. Thanks!

    Regency Centers is NOT a BBB Accredited Business.

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