We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Residential Air Conditioning Contractors

Bowman Heating & Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Merchandise/Service and return of Refund not received: On 06/21/2022 I ordered a replacement HVAC system for my home. The Unit was a Goodman Heat Pump Split System Package Unit, ****** ********** AHU Model; ARI matching AH, Seer: 14 Tonnage: 3.0 the total cost $ 5,663.22. Installation expected 06/24/2022. Payment terms: 50% Deposit 50% when Systems installed. I paid a deposit of $ 2,831.61, on 06/21/2022. But on 06/24/2022, no one showed up for the installation and no phone call from the office, I called to find out what is going on That they were tired up on another job and that they would call me back. But those types of put-offs continue for the next 7 days after which I when to the Office to talk with them MS Dana Holt was there, at that time revealed they are having problems getting the Units. She could not put a time on when they would be able. to take care of my install. Sence you cannot take of me, then I have no chose but to cancel my order and get back my deposit. MS Dana said she would tell the Owner and would call me later, that was on Friday 07/01/2022, she did call on Monday 07/04/2022 and Said I was due a deposit refund and did I want to come by the Office to pit it up or if I wanted to credit back to my credit card. I answered credit it back to my card. But I have not received refund of any kind. The transaction Community First Credit Union Date: 06/21/2022, Reference number ************************ ****** ********** ******** ************ ***************** Bowman Heating & AC Jacksonville FL.

    Business Response

    Date: 01/05/2023

    Got a final notice customer had made a complaint. I was trying to respond to the complaint has been resolved. It was a refund just some miscommunication was given them a refund back for a deposit of the unit so anyways, but I was gonna respond to it. 

    Customer Answer

    Date: 01/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ****** *******

     

Bowman Heating & Air Conditioning is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.