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Business Profile

Roofing Contractors

NEXGEN Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New roof replaced by NEXGEN Roofing and interior of home repaired. Over 103K was paid and roof continues to leak (3 times since installed). Roof requires repair. Company Information:NEXGEN Roofing (Owner: ***********************************)********************************************************* ************

    Business Response

    Date: 08/06/2024

    We received notification of an active leak at 10:36 am and had a manager follow up at 11:25 am to schedule a time with the tenant. Given the influx in calls from Tropical ********************* we would appreciate your consideration and understanding in the matter. You were prioritized given your status as a previous customer.

    Unfortunately, it is a common occurrence after a roofing replacement that inclement weather can expose areas that need additional attention. We pride ourselves on addressing these concerns with the utmost urgency. 

     

    Customer Answer

    Date: 08/12/2024

    I am unclear as to why the claim is now classified as closed as no external nor internal repairs have been performed. Please advise.

NEXGEN Roofing is NOT a BBB Accredited Business.

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