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Business Profile

Roofing Contractors

Palm Island Homes Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** with Palm Island Homes replaced our roof in Nov 2022 and installed the wrong style of vent. We have been experiencing leaks and water damage in our home ever since, and I have not been able to get in touch with Mr. ***** since May 2023. My insurance has stated that this should be covered by a roof warranty, and I just want the issue resolved.

    Business Response

    Date: 08/06/2024

    Please find the response and attachments.

    Customer Answer

    Date: 08/08/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: No work has been done to the roof since this contractor was present in November 2022. Upon further inspection, it appears that the vent is from the original roof that should have been removed completely at the time of replacement. Instead, it appears that the vent was left on, painted to look new, and improperly sealed with new roof material. That would explain why your supply list doesn't include vents, but not why the original vent is still present and now being passed off as someone else's work. 

    In addition, I have documentation of an email sent on 5/21/24 to , two calls placed on 5/21/24 and 8/1/24 to your current telephone number (904)********* and even a call on 8/1/24 to a secondary business phone number that is listed online as associated with your address: Palm Island Homes Inc, **** ***** **** ****** ***** ********. The first call on 5/21/24 was over a minute long, indicating a voicemail was left. How else would you have suggested I get in touch? 

    Regards,

    ******** *****

    Business Response

    Date: 08/19/2024

    Please see attached 2nd response to complaint.


    Thank you.

Palm Island Homes Inc. is NOT a BBB Accredited Business.

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