Complaints

This profile includes complaints for Mori Bean & Brooks PA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mori Bean & Brooks PA

  8375 Dix Ellis Trail, Suite 201 Jacksonville, FL 32256

• 

  Mori Bean & Brooks PA

  3599 University Boulevard, South Building 300 Jacksonville, FL 32216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have been sent to collections for never-received bills. They had my phone number on file and didn't even try to call me. I gave updated info when I got my testing done so I am very annoyed this is happening yet again.

  Business Response

  Date: 03/05/2025

  Hi Ms. **** 

   

  Our patient experience does not make outbound calls on patient balance, with that being said we have now implemented "anywhere" that will text balance to patients, but was not in effect on your date of service. I reviewed your account in the facility's EMR and per your ID that you provided it still had your old address, but the demographic/face sheet has your new one and I can not tell in any of the notes when this was updated. I do show that you called our patient experience and updated your address information.  As a courtesy I will remove this from collections. 

   

  thank you, 

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company ***** Bean and Brooks Radiology are falsely charging me for a radiology service at ******************** that has not ever happened! How can I be billed for a radiology service that never occurred, especially not at the hospital that they are saying it occurred with. The random text message and email from an unrelated company that had nothing to do with the care I did receive is illegal. I feel as though my name, phone, email and address was stolen by this company to falsely charge me for a service they did not perform and I dont believe this is a real business. This is very sketchy and Im thinking of contacting the police next. I am not paying a bill to a company that I have never had any radiology services provided by. I am considering talking with legal on the naval base since I can prove Ive never had radiology services at ********************************** let alone had anything to do with this MBB Radiology. It seems a lot of others have had phishing schemes with this business as well.

  Business Response

  Date: 02/24/2025

  HI Ms. ********************** will reach out to you directly with the email that you have provided on this website. Because of PHI we can not provide any additional information. I do not see that you have tried calling our patient experience either to discuss your bill. 

   

  thank you , 

  Customer Answer

  Date: 02/24/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22977344

  I am rejecting this response because:

  The person who contacted me directly is not even listed from the **** business or contact information. They also stated they contacted the hospital to verify my demographics and confirmed I had the radiology scans done DURING surgery. But I did not have surgery on the date they stated that I had and I called the hospital who did two things they said no calls were made to validate my demographics because of it had then the company would have had my insurance information and their radiology department confirmed they cannot perform scans during a surgical procedure. They also stated they have their own radiologist and would not have referred it out. 

  Regards,

  ****** ********

  Business Response

  Date: 02/28/2025

  Hi Ms. *********************************** was informed by the site/facility that they have contacted you and explained your imaging.  Radiology Partners is the parent practice for MBB Radiology ****** Bean and Brooks). All services have been filed to your insurance company. 

  Any further questions please contact our patient experience at ************** our office hours are 9:00 AM 6:00 PM EST. 

   

  Thank you

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received text that said I owed 962. Cannot view bill, feel this is scam

  Business Response

  Date: 02/24/2025

  HI 

   

  Please contact our patient experience at ************** our office hours are 9:00 AM 6:00 PM EST, for more information. As this is a public website and because of PHI I can not provide more information. Our group is the reading radiologist for many locations and facilities through out the state of ******** 

   

  thank you, 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has refused to submit the claim for 9/11/23 to see if there would be additional payments. They are very stubborn about "we were paid". With such an attitude I dont see how they stay in business.

  Business Response

  Date: 02/24/2025

  Hi *** *****

   

  Providing your contact information to our patient experience leadership in regard to your customer service experience. Normally we do not file to a secondary if the primary pays in full as **** did. I will file these to UHC, but they will deny as past timely now as we only have 90 days to file after we receive the primary EOB.

   

  thank you, . 

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account balance was updated in December 2024, which resulted in MBB removing me from my payment plan without my knowledge or consent. I called and spoke with a customer service representative regarding this issue, and on January 8, 2025, was offered a 20% discount off of the total that I owed and was supposed to be re-enrolled into a six month payment plan. I made a payment in the amount of $136.57 over the phone with *** ******* (reference number ****************), which was to be applied toward stating a new payment plan, with payment of $91.05 due by the 16th of each month starting in February 2025 - July 2025. The outstanding balance due is $546.29. I logged in online to check my account and the only options that appear are to set up a new payment plan which requires another 20% deposit, or to pay the balance in full. This is now the third issue I have had regarding my account with Mori, Bean, and Brooks. I have tried to be understanding and patient, however, I am beginning to feel as if these problems are deliberate in an attempt to force my account into negative status. I no longer trust their words, for it seems as if their only concern is to collect my money and not follow through on their promises.

  Business Response

  Date: 02/12/2025

  HI Ms.

   

  Sorry that you have experience this as we strive to have excellent customer service. 

   

  I have assigned your account to a patient experience leader to review and call you back.

   

  Thank you,

  Customer Answer

  Date: 02/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  I need confirmation in writing that a representative will be calling me to set up the payment plan that I paid the deposit for on January 8, 2025. I will not give another 20% down to set up a payment plan when it is your organization that breached the agreement. Once you confirm that a representative will contact me to honor and set up what should have been done in  January 2025 we can proceed.

  Regards,

  ******* ****

  Business Response

  Date: 02/18/2025

  Hi Ms.  

   

  It looks like patient experience leadership reach out to you on 02/13/2025. 

   

  thank you 

   

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with billing with Mori, Bean & Brooke. They owe me $500.00 and are non responsive to my requests. They have hung up on me twice,

  Business Response

  Date: 01/31/2025

  Hi Ms. ****** 

   

  I will send you an email directly with my contact information. Sorry for any inconvenience with your account. 

   

  thank you, 

  Customer Answer

  Date: 02/22/2025

  The last correspondence for this complaint (********) was on 2/11/25. I have not yet heard anything. What should I do next? This has now been an issue for over 3 months.

  Any help would be appreciated.

  ********* ******

  *******************

  Business Response

  Date: 02/24/2025

  Date Sent: 2/24/2025 10:58:38 AM
  

  Hi Ms. ****** 

   

  A refund check was printed on 2/17/2025. 

   

  thank you

• Initial Complaint

  Date:01/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I had an ultrasound at a local hospital that had always read the ultrasound in house. The ultrasound in 2022 I was not aware had been sent to **** Beans, and Brooks to be read. I never received any communication or even heard of this company. Fast forward to last month I found an email from a collections agency dated last month. Upon investigation it was in the small amount I owed however as I said I never received any communication from this company it was just sent to a collections agency a couple years later. Judging by everything I've read about this company this seems to be their normal practice.

  Business Response

  Date: 01/23/2025

  Hi Ms. *************************** you for your concern about receiving a collection email in regard to service you had back in 2022. We have been reading for the location since 2020. I show that 3 statement went out to the address you have provided. Please contact our patient experience department for more information, phone number is ************** our office hours are 9:00 AM 6:00 PM EST. 

  Business Response

  Date: 01/24/2025

  Date Sent: 1/23/2025 2:52:40 PM
  

  Hi Ms. ********************* style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem; font-size: 11px; font-family: "Proxima Nova", sans-serif;">Thank you for your concern about receiving a collection email in regard to service you had back in 2022. We have been reading for the location since 2020. I show that 3 statement went out to the address you have provided. Please contact our patient experience department for more information, phone number is ************** our office hours are 9:00 AM 6:00 PM EST. 

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/26/24 I received a text message from ***** Beans, & Brooks (MBB) regarding a bill of $282 for services rendered on 6/27/24. In response, I enlisted the help of a care coordination company to address the billing issue. A care adviser (CA) was assigned to my case on 8/20/2024. They promptly reached out to *** to provide my insurance information. *** confirmed they would bill my insurance and requested a 45-day period for the payment to be processed and posted.The CA diligently followed up with MBB on 10/7, 10/16, 10/29, and and 12/4/24. Each time, *** claimed no payment had been received from the insurance.On 12/16/24 my CA contacted my insurance provider, who confirmed that the bill was fully paid on 11/15/24. Despite this confirmation, when the CA followed up with MBB on 12/26/24, *** still insisted that no payment had been received and now claimed they lacked authorization to discuss my account with the CA. This was despite having received the necessary ***** authorization form on 8/20/24, and multiple prior interactions with the CA.The issue persisted into the new year. On 1/8/25, MBB again stated that they did not have authorization to speak with the CA and reiterated that payment had not been received. It appears that MBB is deliberately withholding information from the CA, who has sent the ***** authorization multiple times, seemingly in an attempt to collect payment from both my insurance and me.This behavior is wholly unacceptable and borders on fraudulent. I am seeking immediate resolution to this issue and demand that *** correctly apply the insurance payment to my account and cease their attempts to collect duplicate payments.Desired Resolution:1. Immediate confirmation of the insurance payment and proper application to my account.2. Assurance that no further attempts will be made to collect payment from me for the same service.3. A formal acknowledgment of their mishandling of my case and corrective measures to prevent similar occurrences.

  Business Response

  Date: 01/16/2025

  HI Ms. ******************************** have reviewed your account and I am working with the insurance to provided payment information and will email you directly with my findings. 

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 5 xrays taken while in the hospital. They were paid 2 by ******** and supplemental insurance. the other 3 somehow were miscoded and not paid. I have called and asked why you cannot find the correct code and I was told I had to contact ********. Thet are threatning to send me to a collection agency. this sounds like a threat to make seniors pay the price they want. This is obvious since ******** paid 8.36 per the first two xrays and they want a153 dollars for remaining 3.

  Business Response

  Date: 01/17/2025

  Thank you for submitting your concern regarding radiology services. The charges were denied by ******** as patient responsibility. We have requested a review of the order and services provided. We will update with the review details once it is complete.

  Thank you,

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I received a text message stating that I had a bill that needed to be paid for radiology. I clicked on the link, it stated I owed $1,300. I called my insurance company- this bill HAS BEEN PAID in its entirety. This is insurance fraud. If this matter is not readily resolved I will immediately contact the ******************************. And as a side matter, ****** ******** *********, LLP is my attorneys office. I will not be harassed to pay a bill that my INSURANCE has PAID IN FULL. This is not an isolated incident. I have read so many reviews.

  Business Response

  Date: 01/03/2025

  Hi Ms. ********************* will email you separately in regard to your account because of HIPPA information and do not want to share this on a public website. 

   

  thank you,