Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely poor service; I reached out to Justice Tax at the end of last year following an IRS audit. Despite encountering negative reviews, I inquired about them, and their response was that they cannot satisfy everyone. I somewhat concurred with their viewpoint and decided to utilize their services. They assured me they would negotiate my IRS balance, but after months of weekly calls and receiving vague responses about waiting for my transcripts, I received another IRS letter indicating my balance had increased by an additional $3,000. After paying Justice Tax nearly $4,000, they sent me a payment arrangement letter that I could have easily arranged myself with the **** They failed to negotiate my balance and simply took my money without providing any substantial assistance. I attempted to contact them multiple times, but ******, the individual handling my case, never answered or returned my calls. they are exceedingly dishonest.

  

  Business Response

  Date: 04/29/2025

  April 28, 2025
  
  SENT VIA EMAIL:  ***************************
  BBB of ***************** & ******************
  ***************************
  ************, *******; 32207
  
  Attn: ***** *********
  
  Re: Matter of Ady Mariano 
  ID: ********
  
  
  Dear Ms. ************************ be advised that Justice Tax (Company) is in receipt of a copy of the inquiry by our former client, **** ******* (Client) filed with your office.  
  The gravamen of Mr. ******** issues is that he feels he received poor service from Company and that the balance that he owed to the *** increased over time.  Finally, Client claims that no one responded to his concerns.  Simply put, such is not the case.  
  
  What is important is to first note what Services Client contracted for with Company.  Client contracted for a Privacy Protection Plan (PPP).  Client was adamant that he did not want to disclose any of his financials or financial situation to the **** As such, this impacted the type of Services that were available to Client. Client was fully aware of this and made this decision after detailed conversations and discussions with Company representatives. 
  
  While Client did not specifically include in his statement to the BBB certain other unfounded allegations that he made in other forums, Client did maintain that someone told me that once the *** was submitted that interest would stop.  This is not accurate and was not told to him for two reasons.   First, that is not what is reflected in conversations that Client had with Company representatives.  Second, that does not happen.  Did Client accrue penalties and interest while his case was being prepared and negotiated with the ***?  Yes.  Was Client made aware of this?  Yes, on multiple occasions.  Specifically given the fact that Client forwarded to his Company assigned Case Manager the CP22A that Client received which clearly shows that interest was accruing.   
  
  Client came to Company knowing that the Notice of Deficiency that he received showed his tax assessment and penalty amount and it was explained to Client that interest would (and does) continue to accrue and that the full assessment needed to first post to his account with the *** before the actual penalties and interest can be determined.  It was also explained to Client that there is no provision to prevent the interest assessment unless you can prove that the *** caused the delay and in the case of Client, they did not.  
  
  There was no delay or inordinate amount of time between the time that Client contracted for Services and a final resolution was presented to him (and which he accepted).  It should be noted that the Final Resolution negotiated by Company  resulted in a savings for Client.
  
  It was explained to Client on multiple occasions that his resolution was timely submitted by Company but the acceptance was subject to the approval of the **** It was also explained to Client that once the resolution was approved by the *** and accepted by Client that Company would then he would be able to be considered for a First Time Abatement (***) and that Company was prepared to advocate to the *** for consideration (which would have reduced his penalties).  Rather than work with Company to timely and efficiently handle the resolution, Client became erratic and demanding and wanted the resolution of his matter NOW.  This is further evidenced by Clients actions in posting unfounded negative reviews instead of trying to work out his issues with Company.  
  
  Again, all contracted for Services have been provided by Company and all fees earned by Company.  Company is/was prepared to assist Client further but this requires Client to work with Company in a responsible matter, which Client has failed to do to date.   
  
  Thank you for providing us with the opportunity to clarify the status of this matter at this juncture. 
  
  Respectfully submitted, 
  Justice Tax
  
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Justice Tax looking for help with my tax problem. After looking at my situation they said they could help and get my penalties reduced. They charged me $3800.00 took 6 months and did absolutely nothing. This is a scam company. Do not trust Justice Tax or use them for any reason

  

  Business Response

  Date: 04/15/2025

  April 15, 2025
  
  SENT VIA EMAIL: ***************************
  BBB of ***************** & ******************
  ***************************
  **********************
  
  Attn: ****** **********
  
  Re: Matter of **** *******
  ID ******** ************************************************** be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our client **** ******* (Client).
  
  Representatives of Company reached out to Mr. ******* upon receipt of the inquiry from your office as Clients matter was properly and satisfactorily resolved prior to receipt of the inquiry by Company and Client advised that he was pleased with the resolution filed with *** and work done by Company on Clients behalf.
  
  Unfortunately, there was a prior delay in confirming the status of Clients matter with Client and during this short time frame Client filed the inquiry with your office. Client advised that he immediately reached out to the BBB to withdraw his inquiry advising that he was pleased Companys with Companys services.
  
  You may confirm this status with Client directly.
  
  Thank you for allowing us the opportunity to respond and clarify this matter.
  
  
  
  Respectfully submitted,
  Justice Tax

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to resolve my tax matter with the ***. They charged me $11000 dollars, of which I paid them approximately $6000 since starting my payment plan with them. They did absolutely nothing for that money. My tax situation with the *** has not improved in any way. I cancelled their services and demanded I be refunded and they initially refused. ***** *******, from their ******************** then agreed to refund me $557. I was told that money was reversed back to my on file debit card on 3/21/25, which I never received. In other words, their tactic is to simply string you along and tell you it should hit your bank anytime within 5 banking days. Its been 10 days. I called my bank and they have absolutely no record of a refund from this company named Justice Tax. There are many bad reviews that people have left for them. They need to be stopped

  

  Business Response

  Date: 04/14/2025

  April 14, 2025
  
  SENT VIA EMAIL:  ***************************
  BBB of ***************** & ******************
  ***************************
  ************, *******; 32207
  
  Attn: ****** **********
  
  Re: Matter of ******* *****
  ID ******** ************************************************** be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our (former) client ****** ***** (Client). 
  
  The gravamen of Clients inquiry is that he contracted with Company for Federal tax resolution and agreed to a fee to be paid for Services rendered.  As stated by Client, he only partially paid for Services rendered and cancelled his contract with Company before the balance of the Services could be provided.
  
  What should be noted is what did in fact transpire, not what Mr. ***** claims happened.
  
  Company prepared extensive financials and prepared a detailed analysis of the available options to Client based on his current status. Client was offered to be placed in CNC (Currently Not Collectable)status which Client refused.  Client wanted to be considered for an Installment Agreement but given the high amount of his tax debt and the low amount that he wanted to pay, this was not possible,nor would it realistically be accepted given his unemployed status. Additional options were offered to Client to give him the opportunity to seek employment and then Company would be able to justify a reasonable amount to show the *** that Client had the ability to pay and comply with an Installment Agreement. 
  
  The Case Manager assigned to Clients case contacted Client to discuss various options.  This took place on March 20, 2025,at which time Client notified Company that he wanted to cancel his contract. Client did not express any issue with the Services provided, just with the financial costs of the recommended resolution. 
  
   A confirming email of the Clients request was sent, and Clients case was cancelled per his request.  The requisite closing paperwork was sent to Client for his signature and return to formally close out his case.  In an effort to assist Client due to his strained financial condition, a refund was also provided to him for those Services not performed.  This was all laid out in detail in correspondence to Client. It was also explained to Client that his refund would process and be credited back to his bank once the paperwork was signed and returned and processed. 
  
  Client signed and returned the paperwork on 3/21 at 4:11pm.  His refund was processed back to his credit card at 5:07pm that same day.  Company closed out Clients matter at that time.
  
  Thereafter,Client contacted Company on 3/28 to advise that funds had not been received in his account.  This matter was inquired into by our ********************** and it was verified that the funds had in fact successfully reversed back to his credit card and account number that he provided.  Client thanked the representative and advised he would check his account again.
  
  Rather than address with Company for further clarification, Client chose to file the instant BBB inquiry making unfounded allegations.
  
  Client contacted Company again on 3/31 advising that the refund amount had not shown up in his account and was threatening where is my money.  A copy of the full transaction from Company to Clients account showing it cleared Companys account outbound and was received by the account Client provided to Company was sent to Client. It was suggested that Client check to make sure he was looking in the correct account and to address directly with his bank as Company would be unable to deal directly with his bank.  Company also checked all of its ACH transactions (inbound and outbound) for 3/21/25, the date Clients refund was processed, and all of the other transactions had cleared and were confirmed.  This further supports error on Clients side.
  
  Company has assisted Client in this matter as much as it could.  This matter is closed based on Clients request and all transactions are in order. It is up to Client to address the matter with his bank. Company has not heard anything further from Client since 3/31, so we are confident that Client has received his funds and this matter is concluded. 
  
  Thank you for allowing us to respond to this matter and to provide the facts and events as they actually occurred.   
  
  Respectfully submitted,
  Justice Tax
  

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Justice Tax in November of 2024 to help me obtain a payment plan with the Pa dept of Revenue. I was told that they could help reduce the amount owed and get penalities removed and ensure no legal action would take place. I was assigned s casecworker **** and every single conversion with her had to be initiated by me. I sent her copies of every file I had prepared for the sales tax office. After months of slow progress and letters from the enforcement office of PA revenue I reached out to **** again who broke down and said she was doing the best she could but was really busy and had asked a co worker with no knowledge of my case or ,apparently, the process to take over. ****** then asked me for all the and information I had original provided **** with. In frustration I asked to speak with a supervisor or someone who could help. I then made 2 phone calls every day for a week with no return call. Finally I got through to ****** again and she had someone named **** who did not tell me his position with the company call me back. He knew nothing of my case and couldn't answer any of my questions. He made excuses and blame the PA Dept of Revenue, my bookkeeper and myself for the issues that his company created. He didn't have any authority to help me and was just condescending telling me to not be emotional. I finally got in contact with the revenue dept myself and they were very helpful and we're upset that Justice Tax had done this to someone else I would like my money back that I have paid so far since I will need it to pay court costs and fines incurred for not actively keeping up with my resolution of Tax debt since I expected Justice Tax to be doing it

  

  Business Response

  Date: 04/11/2025

  April 11, 2025
  
  SENT VIA EMAIL: **************** *** ** ********* ******* * ********* ******** **** ***** ****** ***** *** ************* ** *****
  
  Attn: ****** ********** 
  Re: Matter of **** **** 
  ** ******** (“Client”)
  
  Dear *** ***********
  
  Please be advised we are in receipt of the inquiry by our client **** **** (“Client”). Please excuse the delay in response, but we have been actively dealing with *** **** to address and clarify issues she has raised. We are awaiting a response from her in an effort to resolve this matter at this juncture. In the event that this matter is not resolved within the next seven (7) days, we will provide the BBB a formal response.
  
  Thank you for your attention to this matter.
  
  Respectfully submitted,
  
  Justice Tax

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 11th 2024 I contacted Justice tax. I was assured multiple times that my issue of **** ****** *** returns could be addressed. I told the customer service rep along with my assigned case manger I did not have the information needed. This was the reason I was seeking professional assistance. I was assured that Justice tax would be able to assist with this. I agreed to sing for services. Payments were made as agreed upon. Services were not rendered as agreed upon. It was made clear on multiple occasions I did not have tax information. On those occasions I was assured that Justice could still perform requested services. Multiple unanswered phone calls and emails later. I was informed that services could not be performed. I was advised to estimate tax due. Again feom the begining I was open and honest. I do not uave this information Justice asked for information that I made clear on day one I did not have. Just has levied allegations that I am asking them to commit fraud. When the one service I requested was to take care of the missing information in question. I made this clear in my very first phone call and every call after. I was never told or advised that Justice may bot ve able to perform information gathering service. Justice did not perform services agreed upon and paid for. Justice has sent a non disclosure agreement in exchange for $294.

  

  Business Response

  Date: 02/04/2025

  Attn: ***** ********* Re: Matter of ******* ***** ID ******** (“Client”) Dear *** *********: Please be advised we are in receipt of the inquiry by our client ******* ***** (“Client”). Please excuse the delay in response but we were trying to find alternative sources to assist the Client in gathering the requested information for continued representation of Client. The gravamen of the issues raised by ******* concern her inability to locate necessary documentation and information concerning her income and expenses which are needed to prepare and file her tax returns for prior years income. She also indicates that she advised representatives of Justice Tax (“Company”) that she did not have or could not locate the necessary support documentation and information and that she conveyed this to Company representatives. She did, and Company advised her that we would do what we could to assist her in locating the requested documentation and information. We would like to clarify a few points and provide additional information relevant to the facts, circumstances and events as they transpired. Client initially advised that she was unable to locate Form ****** to substantiate her (and her husband’s) income. Fortunately, she was able to locate them. What Client was not able to locate and is relevant to Client’s tax filing is proof of expenses incurred to offset claimed income. Client initially advised Company representatives that she was not sure what years she owed for and needed to be amended and Company representatives did tell her to the effect of “don’t worry about that, once we are able to look further into your matter and pull your *** transcripts we can determine and adjust for the years that you owe”. We did not want to charge her for services that may not have been needed. Client was concerned about the cost of the filings and Services and at that juncture given that Client did not know the years she needed to file (she thought maybe she needed to file 2018, 2019, 2020 and 2021. She did not think that she needed to file for tax year 2022 but may also need to file for 2023. Client was advised again that once we receive the Transcripts we could make that determination but for example, if Client has already been the subject of an *** ******** ************** function of the *** then she would then need to have an Audit Reconsideration done but again, as Client was not clear on her filing status, neither was Company at that time. Client was anxious and wanted definitive confirmation of the services and years to be worked on and the final fee for Services. Client was informed at that time that she had to be a bit patient (as it had only been a total of 5 business days since the initial conversation (10/15) and her inquiry (10/22). Again, Client was advised that as soon as the Transcripts were received and reviewed, a representative would reach out to her, and we would have a clear path forward. Client understood and expressed that she was just anxious, but she was satisfied with the response. The Transcripts were thereafter received and reviewed by the Case Manager and an extensive and substantive call was had with Client regarding the current and future status of both her and her spouses tax filing obligations. Note: We are unable to disclose the content of the call with Client as it involves details of Client (and spouses) financial and tax status. Let it suffice to say that Client questions were answered, a projected course of action put in place and a detailed explanation of what documents, information and cooperation was needed from Client. It was also explained to Client that due to the complexities of her tax situation and her inability to provide the requested support documentation and information that her case could take between 4-12 months to for the *** to assess any liability on her and/or her spouse but that during this period of time we would be working on her file (she resided and generated income from two states). Client advised Company that she would handle some of the filing years on her own and Company agreed to adjust the fee for Services accordingly which was in fact done. A ************* *** ********* (****) was sent to Client to review, fill out and remit back to Company. Client did finally return the **** to Company but upon receipt, the Case Manager assigned to Client’s case advised Client that it was not accurate as it did not report any self-income for one of the tax years. Company waited for Client to correct and send back. Additionally, the Case Manager requested that Client provide expenses incurred during these tax years as well. In response, Client provided a long list of expenses incurred by her spouse but was unable to provide any back up (receipts, credit card statements, invoices, etc.). In response, the Case Manager advised Client “Thank you for clearing this up for me. I just wanted to make sure he had the opportunity to claim any expenses if there were any. You do not need to update the previous tax organizer, as the tax preparer will base the income off what is reported on the Wage and Income transcript. I hope you have a wonderful day.” Additionally, the Case Manger asked about health insurance expenses, other expenses, any dependents, etc. in an attempt to assist Client to mitigate any tax exposure. Further, Client advised that she would have her spouse reach out to his employer to try to gather any expenses that can be proven. Over the next few weeks, multiple emails and telephone calls were had between Case Manager and Client working to try to piece together the documentation and information requested and needed to further Client’s tax filings. All of this (the bits and pieces) were turned over to the assigned Tax Preparer to try to prepare the contracted for tax returns. Bottom line is that there were significant gaps and missing information in the income and expenses claimed by Client which proved difficult to prepare and at times may have frustrated Client. Did the Case Manger routinely push Client to find alternative ways to find the needed information? Yes. Was an inordinate amount of time spent on this endeavor by the Case Manager and the Tax Preparer? Yes. At no time was Client ever asked to “guess” what her and her spouse’s income was. Rather, Client was asked to review her records and bank statements to establish and accurate income amount (based on deposits/paid expenses). Without reliable information and documentation, the Company could not and would not file false returns despite Client’s frustration and insistence that Company complete the returns based on what Client was saying, not providing. Unfortunately, Client then contacted Company and requested to cancel. Client’s file was reviewed, and it was determined that in effort to accommodate Client a refund would be tendered to Client and one in fact was. The work performed by the Company far exceeded the fees paid to date by the Client and were in compliance with the Contract agreed to and executed by Client. Despite this, Company would have continued to work with Client and still remains willing to do so but Client has to cooperate. We do hope that this clarifies and finally resolves this matter at this juncture. Please advise if you have any questions in the interim. Thank you. Respectfully submitted, Justice Tax

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After many failed attempts to contact the *** on our own, we understood the importance of hiring a professional power of attorney to represent our business in an effort to create an affordable payment plan with the ***. By Summer, 2023 - we had hired Justice Tax, LLC to help set up a payment plan with the *** after falling behind on 941s. It is now January, 2025 and we are no further than the day we signed and PAID Justice Tax, LLC $12,000.00 to resolve this issue. We have since received notices to garnish wages, withhold tax returns and lien filings on real estate properties. The only response we get from **** *** **** at Justice Tax, LLC is - "The *** agent will not respond to us. We have left messages for the agent to contact us and have yet to hear back. As soon as we hear back from the agent, we will update you." and another 60 days go by. The amount of interest and penalties have since doubled the original amount owed to the ***. The *** has since taken over $40,000.00 from our business checking account, personal retirement accounts and tax returns which has impacted our ability to effectively agree to an affordable payment plan. Within the last 30 days we have received a letter that a lien has been placed on the business owner's personal property! Give us the $12,000.00 back OR reconcile this issue immediately! It has been well over 14 months since signing with the firm with no resolve. WE NEED ANSWERS! Why hasn't a certified returned receipt letter been sent to the *** agent if they are not responding to phone calls and emails? Why have we not received a break down of monies applied to the amounts due, as promised by **** *** ****? There continues to be a lack of communication from those at Justice Tax, LLC and we need this issue resolve immediately.

  

  Business Response

  Date: 01/22/2025

  To Whom It May Concern:
  
  Please be advised that Justice Tax (“Company”) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, **** ******* (“Client”).
  
  The gravamen of Clients “complaint” is that Company has not acted timely on providing a final resolution to Client’s business matter and extensive debts owed to the ***. Secondly, that Client has not received updates regarding the status of the expected resolution. 
  
  First and foremost, it is important to understand what services Client contracted for.  Client retained Company for a business (not personal) consultation for his business as well as personal individual tax balances.  Both categories of services are subject to the review and directives of a Revenue Officer on behalf of the ***.
  
  Client was “on boarded” with Company and an extensive “Welcome Call” took place on or about September 9, 2023, wherein Company requested significant documents and information in support of the business and personal status of Client’s then current tax situation given the amounts owed by Client and Client’s prior dealings with the ***.   Company requested and received transcripts from the *** evidencing Client’s past and current status with the ***.  On or about November 20, 2023, Client was advised at that that as a result of the initial contact with the *** by Company representatives that the *** advised that it would take between 6-8 weeks for the *** to review and appoint a Revenue Officer assigned to Clients (business and personal) matters. 
  
  Client was also advised at that time that “The date listed above is our expectation based on the information provided to our team. A variety of factors could impact this date, but I will be sure to inform you of any adjustments or changes.” Company representatives were in contact with the *** over the following 6-8 weeks as represented and to try to press the issue and confirm the appointment of the Revenue Officer assigned to Client’s case.  As of February 2024, no Officer had been assigned, and Clients’ case was being reviewed. Company representatives contacted Client to provide update and status and at that time Client advised that he received a levy notice from the ***.  Company continued to call and contact the *** to no avail.  Company reached out to the Division Supervisor as well. 
  
  Unfortunately, it was not until October of 2024 that the Revenue Officer became responsive.  This is not acceptable to either Company or to Client. Company will reach out to Client to work with Client toward a mutually agreeable course of action and accommodation to Client.
  
  Thank you for bringing this matter to our attention. 
  
  Respectfully submitted,
  
  Justice Tax
  
  Bcc:

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of the year , early January 2024. I hire justice tax llc to help me with my tax filing. I was assigned to a tax consultant **** ******** on January 25, 2024 and he made first contact. February ******* all documents needed to file my taxes were submitted. On April 16, 2024, I have not heard from the company if they filed my taxes, i come to find out i was reassigned to another tax consultant and my taxes were not filed. Also, i was notified that they requested an extension to file my taxes, which I was not aware about the request for tax extensions. For the third time i was reassigned to another tax consultant and I was promised that I would be taking care of. When the tax was finally filed and submitted to ***. I was told i owe more than $28,000.00 to ***. Which i paid in full on September 27, 2024. Last week I received a mail from *** that i owe $313.48 for late fee and interest accumulated. I called the Justice Tax llc to get an explanation about the late fee and interest. I was told since my case was closed. I needed to pay more to open my tax case for them to help me and get an explanation regarding my filed taxes. I believe I am being extorted to get explanations Also, after speaking to *** representatives. My original amount owed to IRS was $27,155.00.due April 15, 2024. i was not informed about it.

  

  Business Response

  Date: 12/16/2024

  December 11, 2024
  
  SENT VIA EMAIL:  ***************************
  BBB of ***************** & ******************
  ***************************
  ************,*******; 32207
  
  Attn:  ***** *********
  
  Re:Matter of ****** *****
  ID ********* (Client)
  
  To Whom It May Concern:
  
  Please be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, ****** *****(Client).
  
  The gravamen of Clients complaint is that multiple personnel were assigned to her tax matter and that multiple personnel worked on her case.  She is correct, to a point. 
  
  Client had initial contact with her Debt Consultant, ****, who reviewed with Client her current situation and established a plan for her delinquent and outstanding tax matters to be handled.  Procedurally,once the Debt Consultant has the initial conversation with Client and Client is accepted into the Justice Tax Program, Client is assigned to a Case Manager.This occurred.  As the case progressed and Company was able to pull Client IRS transcripts and delve deeper into Clients matter, it became apparent that that Client would be better suited to have her case managed by a specialized Case Manager. As such, her case was in fact transferred to a better suited Case Manager. This is done all of the time and is seamless to the Client. 
  
  Client thereafter asserts that she sent everything to Company in response to Companys initial request for information and documentation.  She did send some documents, but not all of the documents requested and needed.  The Case Manager thereafter notified Client of the missing documents and information needed. It took the Client months to respond to the Case Manager and when documents were received, they were insufficient and came through in unusable format.  Thereafter it took an additional two months for Client to remedy this deficiency.  Client was fully aware that without this documentation in readable form that her taxes could not be properly prepared.  Client was also fully aware that the additional information that was previously requested was not previously sent. 
  
  
  When Company finally received the proper and complete documentation on July 9, 2024,the tax preparer in conjunction with the Case Manger was able to complete and file Clients tax returns July 11, 2024, TWO DAYS AFTER RECEIVING THE REQUIRED INFORMATION. 
  
  Client maintains that Company filed an extension of time to file her taxes without her knowledge.  As previously stated, Company could not meet the initial April 15, 2024 deadline as Client had not provided the necessary document so an extension was in order to protect the Client.  *********** not field this extension, Client would have been the subject of additional penalties and interest.  This is a good example why when a client takes an inordinate amount of time to respond, Company must take action on Clients behalf.  

  Finally, Client maintains that Company was the cause of additional monies being paid or assessed against Client. Such is not the case.  When Client contacted ************ filing of her taxes to inquire about penalty letter (Failure to Pay Penalties), Client failed to allow the proper person/Department within Company to respond to her and fully explain what the letter she received was for, what could have been done to mitigate and what actions the Company would take on Clients behalf.Rather Client contacted your office and also posted spurious comments on social media which are unfounded and actionable. In other words, Client did not allow Company to address the penalty assessment.
  It should be noted that the resolution services provided by Company to Client resulted in a significant reduction and savings in Clients debt amount owed. 

  Company is interested in resolving this matter with Client despite the fact that Clients case is closed and resolved satisfactorily. All Client is doing is complaining to multiple sources with one sided complaint without advising that her tax situation was vastly improved by the services and work performed by Company. Should Client not cease and desist from such conduct, Company shall exercise any and all legal and our equitable remedies available. 
  
  We do hope that this clarifies and resolves this matter at this juncture.  Please advise if you have any questions in the interim.  Thank you.
  
  
  Respectfully submitted,
  Justice Tax
  
  WJS:jw
  Bcc:

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ! I had a $200 payment plan already set up with the *** and was referred to them to renegotiate my tax debt. I let them know that I had already set up a payment plan and they said they could help me renegotiate what I owed. AFTER I payed them what I agreed to pay them they back to me and said we were able to get you a payment plan for $200 a month. I told them I already had that plan and that I set that up by myself with the *** for free. They transferred me to a ******************** to speak with a lady by the name of **** ********. Not only dis she not listen to anything I said, she was rude, disrespectful and struggled with comprehending what was being said in the conversation. I said can you tell me "specifically" what was done with my case that I dis not already do myself that warranted me paying you thousands of dollars and she refused to answer the question, became more disrespectful and rude and all she kept saying and repeating was "we already settled your case" and I would say "how" and she would say "we already settled your case and you paid in full, I am not answering anymore questions and proceeded to hang the phone up in my face. If you actually worked on my case you should be able to provide the work that was done. I called back the next day and her attitude dis not change, she continued ti be rude and dis not have any answers. I asked her the same question as the day prior and she said she would have e to get a supervisor on the phone. Then I asked her why she did not do that yesterday when I asked to speak with a supervisor and she again refused to answer.

  Customer Answer

  Date: 11/06/2024

  Hello,

  After my complaint with the BBB, Justice Tax reached out and has agreed to come to a common ground agreement with me to settle this complaint. We can close the case that has been opened up on my end citing a mutual agreement.

• Initial Complaint

  Date:10/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2022 I contracted with Justice Tax Services to help fix my tax issues and reduce my debt on both Personal and Business taxes for Federal and State taxes. I was assigned ***** to represent me. I explained via phone call everything I needed done to her and what I needed them to take care of for me. They were also going to file my personal tax forms for 2022. I continued to send her info as needed. Sometime around June - August she had told me that she was sending in my file for resolution. In late September of 2022 I was contacted by **** and said he was taking over my account. When I questioned what was going on since last i was aware everything had been sent in for approval. He said he was just helping ***** get caught up. I tried multiple times to contact him Dec - Jan about a letter from State of IL. No response January of 2024 was assigned ******* to resolve case. Also began requesting information. Shortly after that I was reassigned to *******. I reached out to there customer service that is suppose to make things right after finding out that I had a $12,942 hold on my girlfriends bank account to find out my state taxes were not being done and the added it free of charge. Note its not free if that was suppose to be part of the agreement in first place. After conversations with ******* I found out that they were doing my business taxes either.Then my 5th person ********* contacts me in August. Needing information again. I reached out again to there Gold Star email and requested them cancel and refund me the money paid since they failed to do anything they were suppose to do. Also the taxes they filed were wrong and have to be redone. As usual no response After a few weeks I reached out again and they claim that they have canceled but no refund will be issued since they completed it. Have not received anything showing final completion i replied they never completed but have not heard from them.

  

  Business Response

  Date: 11/13/2024

  November 13, 2024
  
  SENT VIA EMAIL:  ***************************
  BBB of ***************** & ******************
  ***************************
  ************,*******; 32207
  
  Attn:  ***** *********
  
  Re:Matter of ****** ******
  ID ******** (Client)
  
  To Whom It May Concern:
  
  Please be advised that Justice Tax (Company) is in receipt of the inquiry submitted to your office regarding the concerns of our Client, ****** ****** (Client).
  
  The gravamen of Clients complaint is that Company failed to provide services and move Clients matter forward, that Client had complied with all requests for information and did not receive updates from Company.  Such is not the case.
  
  First and foremost, it is important to understand what services Client contracted for.  Client retained Company for the review and preparation of 2022 Tax Prep and a Federal Resolution  which included a *** Consult.  That is all  that he was charged for.  Clients prior taxes (2019) were filed by a third party and did not post with the IRS. As an accommodation, Company resubmitted that years return for him.  Client is not currently compliant with all of his tax filings so the *** will not enter into a resolution with him.
  
  Client was the subject of a State levy but as was clearly stated to him from the beginning, he did not contract for state services and that all he wanted to contract for was tax prep services. Client failed to advise Company representatives that he was the subject of a state levy on his wages and at that juncture, there was nothing that Company could do to stop the levy as it was already issued. 
  
  Client also points out that he had a number of people working on his case.  That is correct.  And that benefits Client as a team of Case Managers and Licensed Tax Professionals were assigned to his case.   It should be noted that when Company activated Clients case it took eleven contact attempts to get a response from Client to provide his ID so that Company could provide the necessary Power Of Attorney to Client to execute and revert to Company for filing.  Unfortunately, it took another four more attempts for Client to sign and send back the *** which was then immediately filed with the IRS. At that same time, a request for documents and information was made by Company to Client.  It took no less than 16 more contact attempts to finally get Client to return (partial)documents.  This is after a harsh email to client giving him a deadline to provide the necessary information and documentation or Company would be forced to cancel his case.   Client was also advised that unless and until Company received the balance of the requested documentation and information, Company could not work on the preparation of his contracted for tax returns.  Client did not provide the balance of the information so in an effort to assist Client partial returns were prepared pending receipt of the balance of the requested information and documentation.  Those returns were sent to Client for signature and 18 days later, Client sent them back signed. 
  
  Client states in his inquiry to your office that he came to find out that my state taxes were not being done and they added it free of charge.  Note its not free of charge if that was supposed to be part of the agreement in the first place.  Client is correct, the state tax resolution was done by Company for no additional charge.  Again, the reason is that Client never disclosed that he had a state levy so there was no need for state services (nor were any contracted for).  When Client advised Company that he had received a levy and that **** was issued by the State, in an effort to accommodate Client, Company agreed to provide these additional services at no additional cost.
  
  Because state services were now being performed, it was necessary for Client to recontract to include these (complementary) services and for Client to execute a new ***.  Again, one was submitted to Client for signature but it was not remitted back to Company on a timely basis.  Once the state issue arose,Clients matter became much more complicated as once the levy was issued, once the levy notice is served on the bank, there is no option to release the funds.  It should be noted however that the funds frozen exceeded the amount sought pursuant the levy notice so Clients obligation to the state was collectable. There was nothing that Company could have done at that point as the levy was issued on February 17th and the time to secure a release of the levy is twenty calendar days which would have taken it to March 9th. Client did not notify Company of the levy notice until March 12th, at which time Company immediately reach out to the assigned Agent but was told that the levy would stand.  The funds were taken out of Clients girlfriends account.
  
  Finally,it should be noted that Clients returns were not filed wrong. They were filed based on the (limited) information and documentation provided by Client, which information and documentation provided by Client from his business was wrong.  This is not the fault of Company but rather the result of the quality and quantity of information and documentation provided by Client.
  
  Client ultimately contacted Company and requested that is case be cancelled and requested a refund.  After a review of the file and the facts and events as they transpired, it was determined that Company provided the services contracted for (and then some) and that no refund was due. 
  
  Company is interested in resolving this matter with Client despite the fact that Client terminated the services of Company. However, for this to occur, Client needs to contact Company to reasonably discuss options and alternatives. 
  
  We do hope that this clarifies and resolves this matter at this juncture.  Please advise if you have any questions in the interim.  Thank you.
  
  
  Respectfully submitted,
  Justice Tax
  
  WJS:jw
  Bcc:

  Customer Answer

  Date: 11/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22480830

  I am rejecting this response because:

  Regards,

  ****** ******

  When I spoke with the original person which I believe to be *********** ***** since that was the person from, I got an email next day or so.  I was specific about what I needed to do.  Federal and State for both me and my business and to go back over the last couple of years to ensure I was compliant and up to date on everything. I also spoke with ***** ***** on this same topic, one of our first phone conversations.  I was led to believe by both of their representatives that this was the plan to insure everything was taking care of and fixed. I even provided financial information on my business account.  Unfortunately, I found out this past summer that original person only put it as Federal taxes. Now this reads as if it was only to cover one year.  I would have never agreed pay over $4000 for only having 1 year of federal done. 
  

  Yes I had made several attempts to contact **** ***** via phone leaving voice messages about the state issue.  I stopped getting letters from the state so I figured he had taken care of. 

  As for them having a so called "Team".  A team works together to accomplish goals every change up in my case management they basically started over or needed information that had already been provided.  Example being that ********* ***** took over account the first thing she asked for was documentation showing the state levy had been released.  This documentation had been sent to ******* ******** and she verified that she had received it.  This is where i LOST all confidence in this company.  And for the record ********* was my Fifth person as my case worker. 

  Do to my job the original case worker ***** was informed to contact me via email and use cell phone for urgent matters.  She did email me and left a curiosity message on my home phone. Yes there were some issues with paperwork.  One file was blank and had to be redone.  Fixed within the day.  Another was either wrong color ink or i signed wrong spot but was resolved in timely manner.  I do recall a "harsh email" but cant recall what cause was.  As for as contacting Justice tax was issue.  I tried **** ***** several times with no response.  ******* was also very hard to get a hold of even via email.  So neither one of us was good at this aspect.  Also there was issues where ***** had reached out wanting info but had already been sent weeks prior. 
  

  For that tax being prepared wrong I provided all information they had requested of me.

  I Can Not in good Faith continue with this company as they have misled me from day one.  So if you take out the did not do anything tax for my business or my state taxes and go by the contract of Federal taxes only.  This was not even completed at the time I requested cancellation.  This was done on August 26th once again the failed to respond and I had send 2nd request on October 22nd. 
  

   

   

  

  Business Response

  Date: 12/02/2024

  December 2, 2024
  
  SENT VIA EMAIL:  ***************************
  BBB of ***************** & ******************
  ***************************
  ************,*******; 32207
  
  Attn:  ***** *********
  
  Re:Matter of ****** ******
  ID ******** (Client)
  
  To Whom It May Concern:
  
  Please be advised that Justice Tax (Company) is in receipt of the supplemental response submitted to your office regarding the concerns of our Client, ****** ****** (Client).
  
  This matter highlights some of the difficulties in servicing a highly unresponsive and uncooperative clients.
  
  Client **** *******) states that Company requested that documents he maintains were previously sent be re-sent. This is correct.  It is often times necessary for Company to request from a client documents and attachments be resent.  They include but are not limited to: if the document is sent back by the client incomplete, filled out wrong, or illegible, the client will be asked to do it again.  If a document is sent in a format unacceptable to the state or ***, such as an electronic signature when a wet signature is required, the client will be requested to re-send it within *** or State guidelines.  Most commonly, as certain forms of documentation such as pay stubs and bank statements must be current, recent copies will be requested every 30 days, especially when Company requests this information and a client does not a) provide what was requested or b) does not provide the information or documentation timely.  When these requirements are layered on top of a highly unresponsive client such as Mr. ****** which he readily admits,multiple requests for documents to be re-sent become unavoidable.
  
  Client still appears to be confused about the contracted services despite the fact that they were explained on multiple occasions and were acknowledged and accepted by Client both verbally and in writing by his signature on the contract.  The 1 yearhe refers to only pertains to the preparation of the missing tax returns.  The resolutions that were being worked on include the full debt from all years.
  
  Clients tax returns were prepared and filed correctly.  The issue is that Company later discovered that Client either provided inaccurate documentation or has been processing his payroll illegally for years, neither of which is the fault of Company and nor will Company condone such conduct.  Unless and until Client is willing to have a conversation to discuss the underlying problem, it remains unclear which of these alternatives occurred, and what the possible repercussions by the *** to Client may be.
  
  Clients statement also displays some of the difficulties in responding to a Client who is relying on faulty assertions with no supporting evidence.  As just one example, the original person referred to works in the finance department, so there is no possibility that Client had the conversations with him that are claimed.
  
  The other matters raised again in the Client statement were already fully addressed in the prior Company response.
  
  Had Client simply been cooperative and responsive, services could have been completely rendered long before the levy was issued.  But even now, this is not a complicated matter to resolve.  Company cannot,however, resolve it on their own without the correct and true information and documentation from Client.
  
  As previously stated, Company is interested in resolving this matter with Client despite the fact that Client terminated the services of Company.  However, for this to occur, Client needs to contact Company to reasonably discuss options and alternatives. 
  
  We do hope that this clarifies and resolves this matter at this juncture.  Please advise if you have any questions in the interim.  Thank you.
  
  
  Respectfully submitted,
  Justice Tax
  

  Customer Answer

  Date: 12/09/2024

  Would like clarification on closing this when I was only given 7 calendar days and company is given WEEKS to respond. 

• Initial Complaint

  Date:10/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told this company would help me negotiate my back taxes. I was very hesitant to sign up with them. They told me that the total cost of their help would be $16,000.00. Per the contract I signed (I tried to upload but it is too large, can I email this to you), If I canceled after the initial 3 days, I would be eligible for a 50% refund of fees paid. After hiring them I spoke to my rep once and gave him the documents he requested. He never opened them; I know this because you cannot open the PDF for my driver's license. I called the IRS, and they stated that all that had been done was a POA, which listed many people. The IRS is ready to levy my property. The IRS rep I spoke with told me to work directly with them, which is what I have chosen to do. I followed the contract and requested my cancelation in writing on 10/01/2024. The rep confirmed receipt of the cancellation, and they took out the 2nd payment on 10/07/2024 in the amount of $2,133.33, which I did not authorize after my cancellation. I have been requesting a full refund of that amount, but I am getting the runaround, and I am afraid they will not refund 100% of the 2nd payment. I would like some help with getting my money back. I would love a full refund of everything due to them not doing anything to help me, and I could have applied those funds to my tax debt.

  Customer Answer

  Date: 10/15/2024

  I paid Justice Tax $3,200.02 on 9/5/2024 for the initial payment
  I cancelled my contract (confirmed by their representative) on October 1, 2024.  I should be entitled per their contract to get a portion of that amount back.  I recieved a refund of the unauthorized payment of $2,133.33 per the attached.  I recieved a call from **** with Justice tax who was very upset that I placed a complaint to the BBB and was told I would be getting a refund amount but that she could not tell me how much that would be.  Again Justice Tax did nothing for me as the Dropbox link had pdf's they could not open.   They have only filed a power of attorney with the IRS and nothing else.  I do believe I am entitled to a significant portion of the initial deposit of $3,200.02 back.  
  Thank you for your help in this matter, 
  ******* ******