Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tax Defense Network helped me set up payments with the IRS for back taxes. In the amount that they charged me they included a fee to do my 2024 taxes. They never reached out to me too do my taxes. I reached out tip them and they said they would send me a packet. I never received anything in the mail. I told them I was anticipating a return and wanted that applied to the balance that I owed to the IRS before they contacted the IRS on my behalf. That never happened and I went ahead and completed my 2024 taxes throughout Turbo Tax. I reached out to Tax Defense again and I was told they received authorization to refund me for paying for my own taxes. To date I have not received the refund. I have reached out to them multiple times by email, phone call, text. I was told the money would be refunded again then they stopped responding to my calls and texts. They continue to withdraw money on a weekly bases for the fees they charged me to help me set up payments with the IRS. At no point did they ever negotiate with the IRS to lower my taxes. I'm requesting they refund me for $237.27. If Tax Defense charged me more to do my taxes then I am requesting they reimburse me for that amount as well.

  

  Business Response

  Date: 05/08/2025

  Our client was improperly informed about how this removal of service would impact their service fees. Information as to how this was addressed by our team has been provided for BBB and client review. 

  Customer Answer

  Date: 05/13/2025

  They have not addressed the REFUND they agreed upon for doing my taxes!

• Initial Complaint

  Date:04/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/25 My husband and myself signed paperwork to get assistance with our $23k *** debt because the tax advisor stated that he was confident they could settle our debt for pennies on the dollar after giving him all of our income and debt information. He stated the amount of the services in which we also told him we could not afford. He went on to state that he "may get in trouble for this" but offered a finance option which we were approved for at 26% interest. I questioned him how this would benefit us, to which his response was he was "100% confident" the program would pay for itself because we would end up in a payment arrangement with the *** for 10 years at an amount we can afford and then at the end of that 10 years the remainder we owe the *** would be "written off". This convinces us ti sign and pay the insanely high fee. On April 1st we finally received an email from our assigned advisor **** ******* who stated he spoke to an *** agent that provided him with the amount we owe for 2021 but that the agent he spoke with could not provide him with what we owe for 2024 (all information I had already provided him with, so this call was a useless service as we know what we owe) he went on to go over several proposed options such as a payment plan that I could have proposed with the *** myself for free! Along with other options like a offer in compromise that requires a 6 page fincial statement offering no help to complete the form, just to complete it and return it to him before 5/01/25 as thus is the hold he was supposed allowed by the ***. I asked him to please call me after 6pm central time as I had questions, to which he replied his business hours ar 9-5pm, hours in which my husband and I work, yet he had originally told me to call his cell phone any time and he would return our calls in a timely manner, but now there is a time frame. I would like to cancel my services and have ach transactions canceled, and just make *** payment arrangements myself!

  Customer Answer

  Date: 04/09/2025

  I would like to withdraw my complaint with the BBB as **** Buchant called me this morning. I am in no way a tax expert and the information he provided me was helpful. I now feel confident in my decision of hiring the tax defense network and realize that my complaint was made prematurely and without all the facts that I needed that I now have after speaking with ****. 

  

  Business Response

  Date: 04/09/2025

  We appreciate our client's response and understanding following their conversation with their licensed tax professional. However, we still take their feedback very seriously and will review this information internally to ensure their experience has been up to standard. 
  
  If they have any other questions or concerns, they may contact our team at *************************************************************. 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that they would help me with my tax problem. I was charged almost $8k and after several months, I was told to make monthly payments above and beyond my income. NOTHING CHANGED Now I STILL have this lingering tax bill hanging over my head and I’m not sure what to do. I don’t want to lose my house.

  

  Business Response

  Date: 04/11/2025

  Our team completed our client's services in 2024 with a Currently Not Collectible status. We understand, however, that they've been in contact with our team regarding an alternative resolution, which our team would be happy to review with them.  
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21, 2024, I entrusted Tax Defense with $5,400, believing they would effectively resolve my tax debt by negotiating with the IRS to reduce the amount owed. I was specifically working with ***, who assured me that my issues would be addressed. However, Tax Defense failed to deliver on their promises, taking my money without any genuine effort to negotiate on my behalf. When I requested *** to connect me directly with the IRS, he refused, claiming he wasn't willing to engage in back-and-forth communications between us. After months of waiting with no resolution, I decided to cancel my involvement with Tax Defense. To my dismay, *** told me he couldn't process my cancellation and instead provided a contact number that went unanswered, leaving me feeling scammed. Frustrated and desperate to sort out my situation, I reached out to the IRS on February 11, 2025. They informed me that Tax Defense often misleads clients by claiming they cannot secure any tax breaks. Taking matters into my own hands, I successfully negotiated an agreement directly with the IRS. I am now seeking a full refund from Tax Defense, as their lack of service and support has caused me significant frustration and financial loss.

  

  Business Response

  Date: 03/24/2025

  In deciding to pursue a resolution with the IRS directly, our client has chosen to set aside months of service provided by our team. We are disappointed they have chosen not to move forward but are willing to work with them to address their concerns. Their assistance in this process is needed for us to proceed. 

  Customer Answer

  Date: 03/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Tax defense did not wait on me for months to resolve my taxes. I waited on them to resolve my taxes. I decide to resolve my taxes with the IRS within one day at the after Dat the guy that I was working with decided he was not going to go back-and-forth with the IRS with me on the phone. 

  Regards,

  ****** *******

  

  Business Response

  Date: 04/13/2025

  Our team has provided information concerning the client's request to speak with the IRS in our previous response and is not arguing that they have chosen to resolve their tax matter independently. However, to reach their desired outcome, our client must be responsive to our team's communication attempts so we can discuss their concerns further. 
  
  Our previous communication attempts have been unsuccessful, but we hope to reach them so we can move towards a resolution in this matter. 

  Customer Answer

  Date: 04/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because I got a call from Tax Defense wanting to charge me an additional  $1500 to file my taxes, so I declined the offer. I wish for them to reimburse me my $5400.00, but no call was made to me about wanting to resolve this issue, or messages were left wanting to talk about resolving the issue regards,

  ****** *******

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the company for assistance regarding a wage levy, was advised that they may not be able to assist, advised that I would like to cancel service, was assured a call back within 30 minutes of receiving the request, have left several messages with no success. I am requesting cancellation and a refund. Service Date: 02/07 Request for cancellation: 02/10 Thank you

  Customer Answer

  Date: 02/21/2025

  I was able to contact the business and the compliant has been successfully resolved. Thank you

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Money Solver to take care of some tax issues. Help lower my debt and proceed further. They did nothing as promised. Even with proof of a domestic situation that cause me to be in rut in the first place. The *** was also able to Levy my wages under their nose all while im paying for a service. Forcing me into a pay arrangement I cant afford and could of worked out myself.

  

  Business Response

  Date: 01/19/2025

  Our client expressed their dissatisfaction with the options offered by our team very recently. Upon internal review, the client's disposable income was the issue preventing our team from being able to establish the lower agreement amount they expected. 
  While we certainly understand their frustration, the resolutions available to our clients depend on their financial circumstances. Which, in this case, did not fit the requirements for an alternative agreement. 
  
  While our team was able to significantly reduce the client's penalties based on our team's work, this also seems to have fallen short of our client's expectations.
  
  Given that our client chose to reach out to the *** directly the same day they agreed to an agreement supported by our team, refunding their service fees would be unreasonable and contradictory to our refund policy in their service agreement. 

  Customer Answer

  Date: 01/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22783879

  I am rejecting this response because:

  Regards,

  ******* ********

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked for cancellation about 5 times. And revoked auto pay authorization and they still charge card on file. Worse customer services and lack of communication.

  

  Business Response

  Date: 12/20/2024

  We sincerely apologize for any delay our client experienced in processing their closure request. It is never the intention of our team to cause financial harm to our clients. Any attempted payment(s) that have occurred since this request was received were adjusted accordingly upon completion of their account closure. 
  
  Our team understands that the options available to our client, based on their circumstances, were short of expectations and led to their decision to pursue other options to address their tax concerns. They may contact our team for further assistance if they have any other questions or concerns about their service experience. 
  

• Initial Complaint

  Date:12/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hired tax defense network to help me with my taxes, i paid them 4000$, during the process, they found an error on my w2's that my job reported to the state of ********, that i was told by the tax defense person over my case, that i would owe thousands more dollars to ******** if i didn't get it corrected and it was filed the way that it was, im not sure what is taking my job so long to correct my w2's but tax defense has decided that would move forward with filing my taxes, despite them being inaccurate, they are also telling me that my signed court order that i have permission to claim one of my kids on my taxes is also no good, when it has been accepted by the *** on 5 other occasions and they never once asked for anything else, i submitted a request to get a refund, and i was told that as far as me owing Maryland, "to just not file the returns" if i do not live in ********, and if they catch it later, "just deal with it then". i was told i cant get my money back because there are no issues, hundreds of people are being scammed by this company and being taken for thousands, in return they are requesting people break federal and state laws by recommending a person just simply not file the return, they failed to do their job, and my taxes are still not done, there has to be some help

  

  Business Response

  Date: 12/16/2024

  Our team has had the opportunity to review our client's feedback and circumstances to determine the best way to address and resolve their concerns. 
  
  It appears that miscommunications during our client's services have resulted in this poor perception for our team, which we are very sorry to hear. We will contact our client to discuss this further and ensure their remaining questions about our adherence to state and federal tax guidelines are appropriately addressed. 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple calls on my cellphone for the last three weeks. I have blocked the many different #s they call on to no avail. They keep leaving voicemails from ***. I have never ever requested service from this company. I'm afraid to call this company for fear I will be recognized as a legitimate #. Please stop these jokers. Thanks ***

  

  Business Response

  Date: 10/31/2024

  Our team understands that input errors can occur, as seems to have been the case in this scenario. While our team has a record of this number in our system, it is associated with a different individual. To halt calls from our company, we would have simply needed to be notified that the incorrect individual had been contacted. Now that we are aware, their contact information will be removed from our records. 
  
  We sincerely apologize for any inconvenience this may have caused. 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am becoming very frustrated with working with this company as it appears they just take your $5,000 and do the exact same thing that we can do as consumers. The reason for coming to this company was to negotiate a lower monthly payment with my state. It has been 6 months since I started the process and Im continuously being told they cannot reach anyone from the state of MD collection ***** meanwhile, my vehicle registration has expired and I reached out well ahead of time to rectify my tax debt before my registration expired. The first ******** that I was working with wasnt responsive at all and I believe he greatly delayed this process. I dont see the benefit in hiring this company.

  

  Business Response

  Date: 10/29/2024

  Our team understands our client's concerns regarding their service speed. However, we must be realistic about the time needed to address a tax matter that has taken significant time to develop. We have proceeded with our client's services and have been able to take steps to address their concerns regarding this specific matter. 
  
  We are in contact with our client and will continue to work with them to ensure their service experience moves forward according to their expectations. 
  
  If they have any concerns, they may contact our team directly for further assistance.