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Business Profile

Towing Company

Elite Towing Jacksonville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Elite Towing in ******** **** ** ********** for a tow of my Chevy Tahoe to the Nimnicht Dealership for repairs. The truck arrived promptly to tow the truck and was a pretty decent guy. I removed my items and children form my vehicle and I cut off all lights in the vehicle. And press the alarm button to make sure all lights went out. However, he stated he needed the key to tow it so I gave him the keys to the car. I went inside the Walmart to get cash to pay him. He had the car loaded by the time I came out and I noticed the lights were on. I then asked him did the lights need to be on for him to tow it; in which he stated they should go out shortly and he pulled off. However, I received several onstar alerts regarding my battery and when the dealership called me the next morning the battery was completely dead and I needed to buy a new one before they even got to the real issue of my car. When I tried calling the towing company I spoke to her about the invoice and told her about the issue and she said the driver hadn’t got in yet and she would call me after they spoke. However, I had to call several times and she stated that he said my lights were on auto. She said she was going to speak to the supervisor and then stopped answering my calls.

    Customer Answer

    Date: 02/03/2023

    ***** ******** **** *********** ** *****

Elite Towing Jacksonville is NOT a BBB Accredited Business.

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