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Business Profile

Used Car Dealers

Driveline, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Driveline, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Driveline, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/25 I purchased a 2016 ******** S600. On 9/27 Vehicle had to be towed to the nearest dealership due to no electronics responding. Warranty and *********** will not cover the damage because they are pre existing (reports on hand). Drive Line LLc has refused to pay or consider receiving the vehicle for diagnostics. I traded in a 2021 **** ****** and cashier check of 25K. I have good reason to believe I am a victim of fraud. Drive line did not disclose prior damage. I am 100 disabled veteran that has been a victim of a terrible consumer purchase. I am seeking legal representation. Vehicle is still at Savannah Critz. ********. It has not been registered. I need help.

      Customer Answer

      Date: 11/07/2024

      *********** adjusters finding pre-existing damage. Vehicle was just purchased 48 hours prior

      Business Response

      Date: 11/07/2024

      Dear Sir, 

      You personally picked up the vehicle after test driving, negotiation and signing the paperwork. You drove the vehicle from our lot during an ACTIVE HURRICANE. Vehicle got messed up and you have taken the car to another shop. We offered to have the car looked at and repaired at a severe discount but you are refusing to reason with us. We have attempted to help you but you chose to be aggressively rude and demanding. If you would like to try again and be kind about it, we have no problem helping you. You have also stopped the registration process which is unheard of. We had to spend hours on the phone with the *** and send the package again overnight which cost money. So, your upper hand move was very difficult to resolve. Now that you no longer have upper hand, I suggest that you speak to us with respect and let’s try to resolve your problem. Refund on the car that was running when you bought it and now is not is absolutely out of the question. Thank you. 

      Customer Answer

      Date: 11/07/2024

      Denial letter from Insurance 

      Customer Answer

      Date: 11/07/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: ********

      I am rejecting this response because:

      *********** adjusters finding pre-existing damage. Vehicle was just purchased 48 hours prior

      Denial letter from Insurance 

      Regards,

      ******** ******

      Business Response

      Date: 11/07/2024

      We have told the customer to bring the car to us so we can help resolve the problem. Since the damages occurred during hurricane, return is not an option. Standing by for customer to agree or not. Not much to discuss.

      Customer Answer

      Date: 11/07/2024

      I’m the one that has not had the vehicle, but somehow the dealership feels that I’m blackmailing them. I have never had any experience like this.

      Customer Answer

      Date: 11/07/2024

      I’m the one that has not had the vehicle, but somehow the dealership feels that I’m blackmailing them. I have never had any experience like this.

      Customer Answer

      Date: 11/08/2024

      Vehicle is registered. I believe the dealership sold me a car with prior damage. I have no desire to return the vehicle to them for repairs. 

       

      The vehicle had to be towed to Critz ******** it has been there since 9/27. It is still completely undrivable. I live 2 1/2 hours away. I’m already out thousands of dollars and do not have the financial means to ship a vehicle. This does not appear to be good business in any manner.

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Finance manager charged the price of a vehicle upon signing contract. The asking price of the vehicle was $14888 but changed to $17,190 when signing the contract stating the price difference is banking fees. The bank stated it wasn’t their fees but the fees for the dealer.

      Business Response

      Date: 12/04/2023

      Good Afternoon. We have already been in contact with **** ******* and resolved everything regarding this issue. If there is anything else needed from Driveline to close/resolve this complaint with the BBB please contact me and let me know. My direct number is ************. Thank You. 

       

      **** ****

      Office Manager

      Driveline, LLC 

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May '2023 2014 Tesla Model S Saw Car online...with pictures it shows 220 Volt Charger Cable in the Trunk. When I purchased the Car from DriveLine in Jacksonville, Florida and drove back to Mississippi I noticed the Charger Cable wasn't in the trunk. I called them on several occasions and they lied several times about shipping the Charger Cable to me....I never received Charger Cable because they never shipped it to me. Still waiting. No Tracking Number.... These people at the Drive Line LLC Dealership are liars and really don't care about Customer Service. As I promised the guy ***** *** *** **** ***** (yes I'm CALLING YOU OUT) that works there I was going to give them a bad review as promised. Done!!! LIARS!

      Business Response

      Date: 07/06/2023

      Charging cables were never removed. Check with your transportation company. We don’t have the need for your cables my man. And had you paid full price for the car you would have received free cables no problem. But you skinned the deal to a loss and now you want more. Sorry pal. 

      Business Response

      Date: 07/07/2023

      If you were told that it’s been shipped then it must be shipped. In any case, feel free to call me and I’m sure we can figure it out. My number is (**** ******** 

      Customer Answer

      Date: 07/07/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: ********

      I am rejecting this response because: *****, I communicated with DriveLine LLC on four different occasions and all Four times they lied and said they were shipping the Charger Cable to me. No Cable received. They have my Name and Address. All they have to do is package it and send it to me. They are only pulling your leg.  Again,  they have my address....just ship it!!!

      Regards,

      ******* *********

    Driveline, LLC is NOT a BBB Accredited Business.

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