Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** **** at New World Auto is a fishy character. He knowingly sold me a car with a major oil leak coming from the timing chain cover. I only had the car for a week until the oil leak caused the harmonic balancer to fail, in return shredding the serpentine belt. ****** (sales man) claims a mechanic looked over the car and reported nothing wrong. It is very apparent that there’s been an oil leak for a while though (I’ll attach photos.) The car was towed to a Toyota dealer and is requiring over $3k in repairs. Either the crank or cam shaft seal has failed and the whole timing chain and everything needs to come off. My cousin who lives local reached out to ****** to see what we can do to resolve this and he laughed saying it was sold “as is” and that it’s my fault that I did not get a warranty. I didn’t even have the car a total of 10 days before this occurred. ****** was acting very childish and I am very surprised he is in the position he’s in. This is very unsettling. I am a 16 year old girl and he took advantages of me. My father just passed and I really had no one to look over the car and trusted them. My cousin is located in Orlando (dealership in Jacksonville) and will now be helping me. The dealer is denying any responsibility and I believe this big of an issue should be presented to the buyer. It may have been sold “as is” but they confirmed it was mechanically sound before buying. And it clearly was not.

  Business Response

  Date: 07/22/2024

  Hello,  
  
  
  I hope this response finds you well. We have attempted to assist you with the issue you are experiencing with your vehicle by advising you twice to bring the vehicle in for us to assess the situation and provide you with appropriate guidance. Unfortunately, despite our recommendations, we have not received the vehicle for inspection.
  
  all of our vehicles are sold in "AS IS" condition, as clearly stated in our terms and conditions along with attached documents.
  
  For your reference, we have attached the proof of documentation containing our previous communications regarding this matter.
  
  
  Warm regards,
  New World Auto 

   

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car that was financed through publix credit union. It was a 2016 hyundai sonata limited. Everything checked out clean title I test drove it and I didn't even buy the car the same day. I payed for the car they had me do a review right after everything was done and I drove off. This car had 1 year warranty and was supposed to be in perfect condition. In less than 24 hours the check engine light came on and the car stopped in the middle of me driving on the highway. I called them and they had me drive it to them even though I didn't think I was gonna make it because they told me even though I can go to any certified mechanic they might scam me and use up my warranty if they charge unnecessary fees. I thankfully made it there and they said it was the knock sensor and that they fixed it right after I left my car completely stopped on the highway in the middle of driving and started to have a burning smell. They to*** the car back to them and he let me know it needed a new engine and said they can get one from the junk yard even though my car had warranty but did not fix my car or give me back my car to take it somewhere else. They forced me to do an exchange or said If I didn't I would be without a car. They ended up exchanging me a car that was not equal value or mileage saying it was like a brand new a car but they didn't want to tell my bank or insurance. She copied all paperwork from the last car including my insurance telling me she does this all the time she's doing me a favor and trust her my bank will approve everything. That ended up being a lie and she had me sign a false bill of sails and had me leave without insurance on the exchange car. They refused to return the bank the check because they did not want to go through the same process of getting a new check and everything. The exchange car was now in my possession but the dealership and bank was in a debate because she did something and told me something that was false. But they did not want to give me back the old car so the bank agreed to the exchange if they lowered the price on the exchange car because she lied saying it was the same value and had me sign the exact same papers I signed for the Santa Fe. This car also began to act up in less than 24 hours and the check engine light, break light, oil light came on and the car would start weird, they told me this car was like a brand new car with a new engine just coming from hyundai and wouldn't have no issues which was false. They said I could bring it to them when they came back from wherever they were but kept pressing for me to sign a new bill of sales with the correct price. Later that day the brakes failed and the car was involved in an accident. They have now threatened me, accused me of stealing, saying they will place a warrant for my arrest, saying I blew the first car engine, saying there's nothing wrong with these cars, saying they will ruin my life and make things bad for me, calling my phone non-stop on Saturday and overall been trying to change the whole story. I am looking to file a lawsuit for scam and fraud for selling me a bad car and not following up with the warranty. Misrepresentation saying the first car was in perfect condition but engine failing the same day and saying the other car was like a brand new car and also perfect but brakes failing causing an accident and engine, oil, and brakes light turning on in the car right after leaving the dealer. Scam and much more.

  Business Response

  Date: 04/04/2024

  As discussed, after you test drove the Hyundai Sonata and found that it had a clean title, we proceeded with the necessary steps. Following your inspection and assurance that everything checked out on your end, you decided to move forward with the purchase. 
  
  We understand that you encountered an issue with the vehicle not starting after the purchase regardless of the nature of the purchase (AS IS). We promptly sent our master technician to your location to assist with the situation. Unfortunately, due to repeated attempts to start the vehicle was done by ***** ****** *** , the starter was damaged. Subsequently, at your request, we arranged for the vehicle to be to*** back to our lot.
  
  During the course of our inspection, we provided you with a 2017 Hyundai Santa Fe as a courtesy and in good faith to ensure you had transportation while our master technician looked at your vehicle Hyundai Sonata. You stated that you were going to your credit union by getting an updated check to finalize the purchase by switching vehicles. Please be assured that there was no illegal exchange involved, and we have acted in accordance with our commitment to customer service. In an effort to ensure ***** ****** *** Customer satisfaction, we offered to exchange the vehicle. You choose the Hyundai Santa Fe, test drove it, and had it inspected at Samis Auto Repair. We are pleased to hear that passed inspection , including the brakes.
  
  

  As the authorities was notified once we found out  you gave the Hyundai Santa Fe that was given to you in good faith to someone else to practice Business , ( DoorDash delivery) , ***** ****** *** AND that person total lost the vehicle without finalizing the purchase first. ( NO PAYMENT) 
  
  Please reach out to THE sheriffs office: 
  
  Officer: ****** *******  **** as he has everything documented AND recorded on camera.

  Report # ***** ******

  
  
  
  New world auto 
  **** ******** ****
  Jacksonville, FL  32211

  Customer Answer

  Date: 04/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: Less than 24 hours of having the vehicle the check engine light came on and I brought it to them the next day to maintenance it and right after they maintenance my vehicle the engine blew 10 minutes later. They misrepresented the vehicle and also damaged  my vehicle and after stating the vehicle would need a new engine they refused to follow up with the warranty. After inspecting my vehicle they said it would take a year to fix even though I stated hyundai would take 2-3 weeks and it would be covered under my warranty. They denied me to bring the car to Hyundai and told me that I either leave there building with no car at all or get an exchange car. So because they refused to give me the car back I had no choice but to do the exchange. This was not a loaner vehicle this exchange was for me to be the owner of a completely new vehicle. They said my vehicle would take a year to fix and they refused further work on it. *** than had me tricked by doing a improper exchange for a car that thousands of dollars less but told and charged me the exact same price as my sonata. My bank than protected me and denied the exchange and caught them committing fraud by exchanging me a car they clearly know nothing about saying its an equal value exchange when it was not. There employee ****** confirmed the value to the bank which was $1400 less than my vehicle who than let *** know but she stated she did not know the value of the vehicle after she told me it was the sane price as the sonata. She had me leave with a contract that was incorrect and not valid with no dealer signature on it along with copied documents including my insurance that she never had me update and told me to wait. I brought awareness to the engine having issues and lights turning on in the car hours before the accident. They are now tryna cover up there mistake because they gave me a vehicle for free since new documents will have to be signed with the correct information so I cab be liable for everything when they are at fault. I never told them by bank was updating anything the bank spoke with them directly so I don’t know why she would lie. Neither did a mechanic check the exchange vehicle or its brakes that is another lie. It was to*** to a mechanic but they never checked anything because it wasn’t there long enough and plus they wanted they car back. They continue to lie, threaten, and harass me and on April 2nd at 10:15 am *** ******** called me off ****** phone admitting to selling me a trash car admitting that she misrepresented the car and making her liable for product liability and theft for refusing to give me a car that I already paid for with my bank. I am doing what I need to take action and protect myself as well as finding out there is no Officer ****** ******* connected to this case.

  Regards,

  ***** ******

  Business Response

  Date: 04/10/2024

  As discussed, after you test drove the Hyundai Sonata and found that it had a clean title, we proceeded with the necessary steps. Following your inspection and assurance that everything checked out on your end, you decided to move forward with the purchase. 
  
  We understand that you encountered an issue with the vehicle not starting after the purchase regardless of the nature of the purchase (AS IS). We promptly sent our master technician to your location to assist with the situation. Unfortunately, due to repeated attempts to start the vehicle was done by ***** ****** *** , the starter was damaged. Subsequently, at your request, we arranged for the vehicle to be to*** back to our lot.
  
  During the course of our inspection, we provided you with a 2017 Hyundai Santa Fe as a courtesy and in good faith to ensure you had transportation while our master technician looked at your vehicle Hyundai Sonata. You stated that you were going to your credit union by getting an updated check to finalize the purchase by switching vehicles. Please be assured that there was no illegal exchange involved, and we have acted in accordance with our commitment to customer service. In an effort to ensure ***** ****** *** Customer satisfaction, we offered to exchange the vehicle. You choose the Hyundai Santa Fe, test drove it, and had it inspected at Samis Auto Repair. We are pleased to hear that passed inspection , including the brakes.
  
  
  As the authorities was notified once we found out  you gave the Hyundai Santa Fe that was given to you in good faith to someone else to practice Business , ( DoorDash delivery) , ***** ****** *** AND that person total lost the vehicle without finalizing the purchase first. ( NO PAYMENT) 
  
  Please reach out to THE sheriffs office: 
  
  Officer: ****** *******  **** as he has everything documented AND recorded on camera.
  
  Report # ***** ******
  
  
  God Bless 
  
  New world auto 
  **** ******** ****
  Jacksonville, FL  32211

  Customer Answer

  Date: 04/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: this is the same response.

  Regards,

  ***** ******

  Business Response

  Date: 04/11/2024

  Hello, 

  we have reported the recent incident involving ***** ****** *** we reported the damage that was caused to the dealership vehicle by ***** ****** ***. we taken the necessary steps to report this matter to the police, ****** ******* is the officer who came out to the dealership. ..

   

  Thank you

  Business Response

  Date: 04/12/2024

  Hello, 

  I have attached what the officer provided us with. also his number is on there as well. 

  Thank you