Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased car in August 17, 2024. Problems stated I have texts to back up everything between me and dealer because he doesnt always call and communicate or respond late to me. From the time I got car its made a noise which I took to mechanic and its the mount for motor broken, headlight was out, both keys fobs barely work, both front seats the electrical buttons base is falling off the seats, and then the oil pressure sensor stayed on idling or sitting, and both back tires were bald so bad. Those were my issues from day I got it I stated that to dealer! So brought back car to replace within that week or two of having! Okay so then I go to pick up and its not even been touched after having it and then the payment date came paid it. Then the dealer says instead of me bringing to FL cause I live in ** purchased out of **. The dealer says we come pick up in like okay. Took 3 days to come so 9/20/24 they get got in late so that Saturday he personal was to check out issues and the mechanic fix. They had until 10/04/24. Not only getting it back my tag office hasnt received paperwork to get tag to even being driving it! I stated numerous times I just want my deposit back and they can have car multiple times he stated he cant do that! It has been nothing but h*** Contacted lemon lawyer they wont deal with anything 2017 or newer. And if I was to just give the car back they get to do the same to others I got read reviews and the statements claimed on there from 2 years ago same issues theyve had as Ive stated above. One more thing it was stated $10,995 on the original post after filing paperwork and reviewing it its now a whopping $14,995 how did the numbers change that drastically with fees and ************ I have the car from October 4, 2024 yesterday 10/18/24 I went to tag office to get a temp tag from them to at least be able to drive it but thats only thru this month 10/31/24!! How is this legal or fair. I have all texts and statements with dealer!

• Initial Complaint

  Date:08/26/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Trust Motors and Pronto Finance regarding the wrongful repossession of my vehicle on August 14, 2024.Details of the Complaint:Vehicle Information:Make and Model: 2015 Chrysler 200S VIN: 1C3CCBGXFN551388 On August 14, 2024, my vehicle was repossessed. Upon contacting Pronto Finance, the company with whom I make my payments, I was informed that there was no repossession order on file and that they were unaware of the vehicle's location. They stated they would reach out to the dealer for further information.Subsequently, I contacted ***** from Trust Motors, who informed me that the vehicle was repossessed due to alleged failure to make payments. However, I have bank statements that clearly show that all payments were made in full and on time. Despite providing proof of payment, the vehicle was still taken.Discrepancies and Issues:Pronto Finance claims they have no knowledge of the repossession order or the vehicle's whereabouts, even though I have been making payments directly to them.***** from Trust Motors asserts that Pronto Finance reported the vehicle as being overdue by approximately sixty days, which is incorrect and not supported by my payment records.Both Trust Motors and Pronto Finance have provided conflicting information, and their actions have led to the illegal repossession of my vehicle.Supporting Documentation:Bank statements proving timely payments Correspondence with Pronto Finance and Trust Motors Any other relevant documents or evidence Resolution Requested:Immediate return of my vehicle A full investigation into the wrongful repossession Compensation for any inconvenience or financial loss incurred due to this issue I appreciate your prompt attention to this matter and look forward to your response. Please do not hesitate to contact me if you require any additional information or documentation.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17 I went to put a deposit down for a *** **** ****** **** and ***** ( the manager of the car lot) said the car will be reserved for me. I came back a week later with the rest of the remaining balance only to be told the car had transmission issues but he would accommodate me with another car (**** **** ****** *****). He told me to come back on Tuesday july 9th and the car will be there. I went once again and he said the car is still in transit and will be there Saturday July 13. I came back for the last time only to be told the car is still not arrived. I said I want my deposit back and he refused to refund me my money and could not produce the car that was promised to me. I was scammed out of 500$ and he has now trespassed me from ever coming back with out a cent being givin back or a car. He is a scammer and I want justice.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The receipt the receipt said I paid for tag tag and title but he won't give me my time just the paper so I can go pay for it which I already paid for my title

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My concerns are based on direct interactions with the company, where I have observed and experienced practices that I believe are intentionally designed to deceive and defraud consumers. *** company's tactics appear to be particularly predatory towards low-income individuals and women, potentially exploiting them based on their socio-economic and marital status.Upon confronting the owner with the intention to pursue legal action against these practices, I was met with a threat of a countersuit alleging the use of foul language. This response was not only inappropriate but also indicative of the company's overall strategy to deter consumer complaints and accountability.As someone with professional expertise in fraud analysis, I find it particularly disconcerting to witness such deceptive behavior. It is alarming that this kind of exploitation is occurring and that I, too, have fallen prey to these schemes, suggesting a disregard for consumers' rights that is both unethical and discriminatory.Moreover, online consumer reviews of Trust Motors **** Atlantic Boulevard presents a skewed picture, with positive reviews being more prominently displayed than negative ones. Nevertheless, a detailed examination of all customer feedback reveals a disturbing frequency of unethical practices, including but not limited to the alteration of sales prices and vehicle odometer readings on official documents.I am writing to inform you of a concerning transaction my fiance and I entered into with an auto dealer we found via ******** Marketplace. On the date of our visit, we expressed interest in purchasing a 2009 model vehicle advertised with an odometer reading of approximately ******* miles. *** dealer had listed the vehicle for $3,500.After inspecting the vehicle, we negotiated a purchase price of $3,000, to which the dealer agreed. However, during the paperwork process, the dealer attempted to revert to the original asking price of $3,500. We stood firm on our agreement that the negotiated price included all taxes, title, and fees, which the dealer had previously confirmed. Following this clarification, we proceeded to sign the purchase agreement.It later came to our attention that the dealer had included an "as is" clause within the paperwork, which we had not agreed to in our negotiations. We also noted that the subtotal listed under Section 5 for title, license, taxes, and other fees totaled $3,499.12, and a mysterious code labeled "C.O.D" appeared in Section 7 without prior discussion or agreement.As of November 4, 2023, after more than two months since the initial transaction, the dealer contacted us at 12:00 PM indicating that the balance due on the vehicle was $3,255, despite our agreement stating that the sale price of $3,000 covered all associated costs. We are now facing an additional unforeseen demand for $298 for the release of our vehicle's tag and registration, which the dealer is withholding.This letter serves to document the series of events as they occurred and to express our concerns over what appears to be intentional fraudulent behavior on the part of the dealer. We wish to seek advice on how to proceed and ensure that the necessary actions are taken against such unethical practices.I urge your agency to conduct a thorough investigation into the operations of Trust Motors ****************************************************************************** ************** to prevent further consumer harm and to hold the responsible parties accountable for their actions. Evidence of misconduct, as reported by numerous customers, substantiates the need for regulatory intervention.Thank you for your prompt attention to this critical matter. I am willing to provide further details upon request and look forward to your response.

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a car that was unsafe to drive and never mentioned anything about it I tried to return after one week but they refused to do anything about it

• Initial Complaint

  Date:02/13/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2023 I purchased a ****** ****** **** from Trust motors. Prior to purchase I questioned the sales representative about any accident report for the car and he told me that the car was never involved in any accidents. Upon my research on the night following the transaction I realized that car was involved in 2 accidents but the sales representative wanted me to purchase the car so he lied. I asked the manager for a discount the following day January 3, 2023 but he refused not to . I noticed a crack in front windshield and notify the manager about it, but he refused to change it. The sales representative left on the above said date of purchase to do an oil change on the car, days later I noticed that was never done though he insisted it was done even when I told him it wasn’t done. I was given a temporary tag by the manager who told me it should last for a month and within the month duration the permanent tag was included in my payment and that he will take responsibility for will be sent to me as soon as it is ready. After a month pass and no information about my new tag I contacted the manager who told me to stop by the office, when I went there he only gave me a second temporary tag and ask me to wait about 2-3 days. A week pass still nothing, I called again he is still telling to wait another few days. Because I refused the wait this time around he curse me out telling me not to call back his phone. The manager committed FRAUD by doubling my monthly income which he used to decided on the monthly payment since the car is been financed but he decided not to change what's on my paperwork. Initial price for the car was 8999 USD. He told me to make a down payment of $3500 for the first payment. Current monthly payment is $459 for 3 years, to Close inclusive of down payment is 14900 USD.