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Business Profile

Optician

Cohen's Fashion Optical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

This profile includes complaints for Cohen's Fashion Optical's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cohen's Fashion Optical has 2 locations, listed below.

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    • Cohen's Fashion Optical

      3468 NW Federal Hwy Jensen Beach, FL 34957-4440

    • Cohen's Fashion Optical

      954 SW Saint Lucie West Blvd Port Saint Lucie, FL 34986-1766

    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been working with the company for 3 yrs. I needed up having to leave the company due to none pay. This situation does not only apply to me but to several others who have also left the company. Every time I address the fact that I work and they owe me for 2 months on 17hr 5 days a week 40 hrs a week the excuse that I get is that the doctors will take care of all of us that have not got paid now I have been away from the company for a month and and wk now and still have not seen my pay this is absolutely unacceptable and I dont feel like dr ********************** should be Im business is he will not be paying his employees including my self. Enough is enough and the excuses need to go out the window. Name of the since corporate left them they have gone through 3 other names but now under ********************** Optical.

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 2023 I took my glasses back to get corrected since they were not correct, I was told they would reach back out when the glasses came back in for me to come and pick them up. I have called and called with no response, it is now July I have no glasses and it looks like the store is now closing down.

    • Initial Complaint

      Date:06/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered glasses an havent received them for my husband or myself its been over 1 month am the were supposed to be ready in 2 weeks because its affecting my job would like refund on my vision plan an also want my money returned so I can go elsewhere I have tried numerous time to talk to them with no solution

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A week prior to 5/20/2024, I took my prescription glasses to to be repaired,and on my return 5/20/2024, ***** Optical / Durante Optical loss my glasses and in return gave me a $350.00 dollar frame for $175.00 which included transition and everything that the glasses that they loss. So on 6/17/2024, *****/Durante Optical couldn't find the replacement glasses which I paid the $175.00 dollars for; that is when they continued to give me the run-around and refused to reimburse me my money and the glasses that they loss. Whenever I try to contact them by phone, the calls go to voicemail to no avail. I feel that *****/Durante Optical owes me $175.00 dollars plus a replacement glasses for the one that they loss.

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid the business for glasses and have not received them 2 months later.

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my eyeglass frames May 1, 2024 just to have new lenses installed. I was told I'd be called in a couple of weeks to pick them up. No charge since I gave them insurance information. It's been 5 weeks and I have no glasses. I went in person to inquire at the location and there is a very long wait to speak to anyone. Very many people with similar concerns. I want my frames back, I'll take them elsewhere.

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $70 for eye glasses that did not work. I did not accept the glass. The glass are still at Durante Optical (***** Optical). They will not refund my money.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately seven weeks ago (April 3 estimate), I paid $100 in full for a pair of bifocal reading glasses. I am nearly blind but any of this may help. I've used ***** Optical in my past and had no issues until now. I'm 95 years old, now in assisted living, and trying to hold on to one thing (vision) that has not left me already. I honestly have very little left (hearing or physical abilities) at this stage. ****************** ************, ** office closed, and *********** moved to *******************. When I call their number, it refers me to ************* location, who then puts me on hold time and time again. I In line with many other reviews and complaints, mine is the same. Only I am very old, very frail, and not much left for me but a little bit of vision. I feel they took my money and participated in Fraud. More than getting my money back I want my glasses. I feel I'm now left with nothing, and no means to even travel to their supposed ************** office (which is now run by another doctor, so they are unafilliated). Please help? *****

    • Initial Complaint

      Date:05/14/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered bought and paid for glasses, my insurance also paid, but glasses have not been delivered.. I'm a senior, I need these glasses .. I can't function without them, I call and call, no answers, no call back, going on three months , I want to state I have no problems with the doctor who was very nice and who I would recommend ... it is just the holdup on the delivery of the glasses from ***** optical

      Customer Answer

      Date: 06/27/2024

      We have resolved this issue by going there daily until we finally got them to issue us a full refund and copy of prescription and told them we have informed our insurance carrier that we did not receive the glasses that their company has already reimbursed them for. I thank you for your attention to this matter. ***************************

    • Initial Complaint

      Date:05/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on April 7, 2024, I went to Cohens Optical for a eye exam. I purchase my own frames from another company. I was told that my glasses would be ready for pickup in 2 weeks. Its May 10, 2024, and I did not receive my glasses back. I called and no one could find my Frames i went to the store and waited for TWO HOURS for them to tell me they have no update and that they couldn't find my Frames. a few days later the Manager ***** called me stated that she found my frames she describes it I promise it will be ready for pick the following week. it's been two weeks since she made that statement i still do not have my frames back. at this point i requested to have my frames return so i can go to a different Eye Doctor.

    Cohen's Fashion Optical is NOT a BBB Accredited Business.

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