Golf Equipment
Steadfast GolfThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made my Jupiter shaft purchase on March 8, a Saturday. My purchase confirmation from ********** stated the shipping method: GROUND (Ships Next Business Day).So, I expected the driver shaft to be shipped on Monday, March 10th.The driver shaft wasn't shipped until 4 days after promised. Unfortunately, this shaft isn't working for me. I purchased the senior flex based on my 77 mph driver swing ********'s simply too whippy, the club head won't keep up with the swing. It's like swinging my orange whip swing trainer. In the FAQ's - "We offer a 30-DAY FLEX SATISFACTION GUARANTEE: If you don't like the shaft flex you purchased, send it back and we will replace it." So I made a request to exchange to a regular flex. I used the Golf Shaft Selector Quiz to determine the proper flex based on my driver swing speed and driving distance, the result is senior flex by SF Jupiter standards. I knew that return shipping would be on me but when I received an answer to my request to return the senior flex shaft for a regular flex, this is the reply "When you send the shaft back for exchange, as we do not offer refunds, please make sure to include a note stating the flex you will need. Once we receive the shaft back, we will invoice you for the professional adaptor installation and the returnpostage to you."I feel Steadfast Golf is responsible for exchanging the senior flex shaft I ordered and replace it with a regular flex shaft without any invoicing monkey business!Business Response
Date: 04/03/2025
The reason the shaft was shipped late was because we were waiting on adapters to be delivered. We ran out.
As far as the exchange fee that is our policy, It is a $15 exchange/shipping fee.
We do not do returns/refunds.
Customer Answer
Date: 04/03/2025
Complaint: 23151804
I am rejecting this response because:The company said they would replace the shaft if the shaft didn't work. The company did not disclose there would be a fee for replacing the shaft. Furthermore, I used the company's formula for choosing the initial shaft by driver swing speed. The shaft they recommended is a failure, not my fault. A stand up company would not play this game.
Sincerely,
**** ****Business Response
Date: 04/07/2025
The exchange fee is our policy, It is a $15 exchange/shipping fee.
We do not do returns/refunds.Customer Answer
Date: 04/07/2025
Complaint: 23151804
I am rejecting this response because: The business is still insisting on a $15 return fee which was not disclosed in any of their documents when I made the initial purchase.
Sincerely,
**** ****Business Response
Date: 04/22/2025
Hi ****,
I just spoke to the owner and he will waive the $15 exchange fee, you can return the shaft and we will ship you a replacement. Please let us know what you want to exchange to. Place a note or print this email to let us know what you want as a replacement. The return address is:
Foy Commerce LLC
1312 Commerce Lane
Unit 4B
Jupiter, FL 33458
******Initial Complaint
Date:10/04/2024
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have called them twice and left messages, sent them three inquiries by way of their website about the order I placed with them, no response at all to date. Still do not have the product that was ordered.Business Response
Date: 10/17/2024
Hi Jim,
Not sure what email or phone number you called, but we reply daily to all our messages.
Our email is [email protected] and the number is 1-800-247-8572.
At this time we are waiting on regular shafts to be delivered to our warehouse. Once received in the next week or so we will send you an email with the tracking once the order ships.
Sandra
Customer Answer
Date: 10/17/2024
Complaint: 22381256
I am rejecting this response because: I finally talked to Customer Service and cancelled my order and ask for full refund
Sincerely,
Jim HollowayBusiness Response
Date: 10/18/2024
I will forward the information on to the owner that the customer has requested to cancel the order and requested a refund.Customer Answer
Date: 10/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22381256, and find that this resolution is satisfactory to me.
Sincerely,
Jim HollowayInitial Complaint
Date:08/11/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to get a refund for the golf shaft that I returned to the vendor. The vendor has had the return product for over 60 days and I still have not received the refund. The email correspondence I have had with the vendor states that they have turned this over to the person who issues refunds and theres nothing more that they can do.Business Response
Date: 08/14/2024
Refund was processed today 8/14/24.Customer Answer
Date: 08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/02/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchase golf shaft in Sept 2023. ***** did not perform for me and returned under their return policy. Proof of delivery by tracking #********************** was made on Oct 10,2023.Over 12 emails to steadfast golf customer service person *******.Response the information was given to office manager under the directions of the owner, ***. They will will confirm refund. Additional emails got the same reply. No refund to date.Business Response
Date: 07/03/2024
We apologize for this, not sure what happened.
I will forward to the owner for approval to process the refund.
The amount of refund will be $85.56. (less shipping costs-nonrefundable)
Customer Answer
Date: 07/03/2024
I am not willing to accept their response until the credit is received.
This has been the ongoing promise and the credit was never issued.
Customer Answer
Date: 07/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However this promise of a refund has been made before, but never received a refund.
Sincerely,
*****************************Business Response
Date: 07/08/2024
The refund will be processed Tuesday the 9th of July.
I received approval from the owner.
******
Business Response
Date: 07/09/2024
I tried to process the refund this morning, the system will not allow me. This usually means the customer has disputed the charge with PayPal or their credit card.
Customer Answer
Date: 07/09/2024
This is an excuse, never contacted bank or PayPal.
typical response by steadfast golf.
Customer Answer
Date: 07/10/2024
Typical excuse for not paying.
if they cant issue the refund electronically, then send a refund via check.
they have my address.
Customer Answer
Date: 07/12/2024
Unfortunately July 12th is here without any additional information on my refund.
I did not notify PayPal or my Bank, Steadfast replied the credit could not be processed if I had contacted PayPal or my bank. Another excuse for not issuing the credit. This is not a reputable company and should be closed. I have approximately 14 emails with steadfast if this would help.
What is amazing you have other customers that have gone through the same situation that I have.
Business Response
Date: 07/15/2024
We did try to process a refund, see the attachment.
We will mail a check for the refund.
Business Response
Date: 07/16/2024
A check was mailed yesterday 7/15/24 payable to ******************************* for the refund.Customer Answer
Date: 07/16/2024
When the check is received and cash, I will consider the case closedCustomer Answer
Date: 07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:01/12/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a new shaft for my golf club (driver) in September 2023. It did not suit me. I returned it on November 8, 2023. As of today I still have not had the cost credited back to my credit card. Their stated return policy is 100% refund within 100 days of purchase I have written customer support several times. The only respond is its been sent to the office manager for processing and I will be notified when the refund is processed. I have asked customer support for the contact information for the manager. Her response is shes not allowed to give it out. I see there are several other complaints also revolving around them not refunding money.Business Response
Date: 01/15/2024
Hello,
We do not show the item received back from the customer. Can the customer provide the tracking information?
We can look it up and see if it shows delivery to our *****************.
******
Initial Complaint
Date:12/05/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order 3 golf shafts from Steadfast Golf company on 9/1/23 and they arrived to me in RI on 9/14/23. Tried the shafts and they were not as advertised so I started the 100% money back return process within at the time their 100day return policy. I returned their products on 10/31 and although they have them back they still have not returned my funds. Repeated emails to ******* (I assume their only CSS rep) have gotten me nowhere and she says the owner (who ever that is) will refund my money but she cannot provide their contact information.Business Response
Date: 12/08/2023
The refund has been processed, apologies for the delay.Business Response
Date: 12/08/2023
The refund has been processed, apologies for the delay.Initial Complaint
Date:11/17/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Product ordered on 10/16/2023. Returned shaft on 10/25/2023. Tracking number **********************. They received return 10/30/2023. When I inquire about the status of refund I'm told it's been turned over to office manager and the owner. Not once have I gotten a response from either of them. I am being held responsible to pay affirm payments for something that is no longer in my possession. Very unfair business practice. Sincerely *********************************Business Response
Date: 11/21/2023
The refund will be processed on Monday, November 27th, 2023.
Customer Answer
Date: 11/28/2023
How is the refund being processed? Is it going back to affim or is a check being cut?Customer Answer
Date: 12/01/2023
Complaint: 20884019
I am rejecting this response because:How is the refund being processed? Is it going back to affim or is a check being cut?
Sincerely,
*********************************Business Response
Date: 12/06/2023
I tried to process the refund but was unable to because the customer already placed a dispute with his credit card company.Customer Answer
Date: 12/14/2023
Complaint: 20884019
I am rejecting this response because:JORDAN AT AFFIRM12/11/2023, 09:03 AMHi ***********,
Jordan a supervisor from Affirm here! I hope you're well.
I am following up regarding your Steadfast Golf loan (Q9VY-QX2J). I'm sorry to hear that your purchase did not go as planned. I am happy to provide further context to your issue.
I've reviewed your account and I can see that we closed the dispute on this loan as the documentation we received is showing that the merchant is abiding by their policies as they pertain to this order. Please note that once a dispute is closed, it cannot be reopened. We do encourage you to continue working with the merchant as all refunds must be issued by the merchant. We sincerely apologize for any inconveniences and we appreciate your patience and cooperation.
Again we want to apologize, as I'm sure this is not the outcome you were hoping for. If you have any additional questions or concerns, please contact us through the ****************** at affirm.com/help or by calling ************. Our customer care representatives are available to take your call between the hours of 7am - 10pm CT seven days a week. Thank you and have a wonderful day!
Sincerely,
*********************************Customer Answer
Date: 12/27/2023
Refund complete. Thanks for all your help!Initial Complaint
Date:10/21/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/26/23 I purchased a golf shaft from Stead Fast Golf in th amount of $106.95. On 10/3/23 I sent it back asking for a refund. I have been in contact with support from the company and was told that they gave it to the office manager under the direction from the owner. I have not received anything from the office manager or the owner. All I want is what Im due.Business Response
Date: 10/23/2023
Hi *****,
I will let the owner know that you were never refunded for your return and I will send you an email once the refund is processed.
******
Customer Answer
Date: 10/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Business Response
Date: 10/24/2023
The refund has been processed this morning 10/24/23.Initial Complaint
Date:10/08/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company sold me a driver shaft for my *************** in May; their order # *****. They have 100 day refund policy. I switched to Titleist driver and wanted to return the shaft. I needed expedited prostrate surgery on July 5. Didn't get around to sending the driver shaft back until early August which was within the 100 day return for refund policy. Shaft was received by Steadfast on 8/8/23 ***** tracking # **** **** ****. Have sent a few emails asking for my refund with no response.Business Response
Date: 10/24/2023
Apologies for the delay, I will let the owner know and get this refund processed.Business Response
Date: 10/24/2023
Refund was processed 10/24/23Customer Answer
Date: 10/30/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 3 wood golf shat from Steadfast Golf. They sent me a Driver Shaft instead. I know this because I had already purchased a Driver Shaft from them a year prior to the 3 wood purchase. I sent the pictures of the shaft they sent me next to my driver shaft as well as my current 3 wood shaft. It was evident they sent the wrong shaft based on the length and shaft tip. I emailed the pictures and they said they sent what I ordered which was incorrect based on the pictures. I would of been satisfied if they would have just sent the correct shaft. So, my only other option was to send the shaft back for refund. I let them know that I was returning the shaft based on their 90 day guarantee. I sent the shaft back June 21, ****************** $47.86 for shipping which I also want reimbursement.I have the String of Emails with pictures dating back to May 28, 2023 with no resolve. I have the string of emails that I can forward to BBB. Order ref number is *****Business Response
Date: 08/10/2023
Refund has been processed.Customer Answer
Date: 08/10/2023
Complaint: 20447259
I am rejecting this response because: The amount refunded does not include the return shipping cost I had to pay. of $47.86
Sincerely,
*******************************Business Response
Date: 08/14/2023
Shipping is not included in the refund on the original purchase. And it is the customers responsibility to pay the return shipping.Customer Answer
Date: 08/14/2023
Complaint: 20447259
I am rejecting this response because:I wouldnt of returned the product if it was sent to me correctly in the first place. I should not be responsible monetarily for the businesses mistake.
Sincerely,
*******************************Business Response
Date: 08/22/2023
The customer has been refunded. THe customer is responsible for the cost to ship back the product.Business Response
Date: 08/24/2023
I do not see any notes on our side that the customer received the wrong shaft. We exchange for free at no cost to the customer if we mess up the order.
If this is the case, can you please send email proof that was sent to our support email regarding the wrong shaft being shipped to you and we will look into the matter.
Customer Answer
Date: 08/24/2023
Here is a copy of the first email I sent indicating the wrong shaft being sent to me.
From: ******************************* <****************************************************;
Sent: Sunday, May 28, 2023 12:47 PM
To: ******* <**********************************>
Subject: Re: Order #***** confirmed
Attached is the picture of 3 shafts. The middle shaft is what was sent to me. As you can see, the shaft and adapter are identical to my Callaway Paradym driver. The Third shaft is my current shaft I use for my Callaway Paradym 3-wood.
Please advise
Bill
Sent from my iPhone
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