Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item many months ago using my credit card and this company keeps sending me knifes that I did not order and they keep charging them to my credit card. Unsolicited transactions 9/17/24, 10/17/24 and 11/17/24. These dates are when the charges hit my bank account, total charges $117.00. Trying to call this company is rediculous, I have tried numerous different times of the day and night and the only thing you get is a message telling you to send an email to customer service. So I did that after the 10/17 charge and never received an answer back. I have even checked my spam folder and nothing from them. This company needs to be penalized for what they do to people.

  

  Business Response

  Date: 11/20/2024

  Dear *******,
  
  Thank you for bringing this matter to our attention. As a small U.S. business, we currently provide customer service exclusively via email to ensure that all inquiries are addressed efficiently and in the order they are received. Upon reviewing our email inbox, we could not locate any correspondence from you. We apologize if there was any miscommunication or issue with your messages reaching us.
  
  It appears that you took advantage of one of our promotional offers, which included a discounted item for joining our Blade of the *********** This subscription, which is optional and outlined during the purchase process, provides monthly shipments of exclusive knives. However, we understand if this was not your intention, and we have already gone ahead and canceled your subscription to ensure no further charges occur.
  
  If you would like a refund for the recent charges, we kindly ask that you return the unopened products to us at the following address:
  
  Return Address:
  Gunner Gear - Returns Department
  2608 Tradewinds Trail
  *****************
  
  Once we receive the returned items, we will issue a full refund for the unopened products.
  
  We appreciate your patience and understanding as we work to resolve this for you. If you have further concerns or questions, please feel free to email us directly at *********************************** and we will be happy to assist.
  
  Thank you for giving us the opportunity to address this matter.
  
  Warm regards,
  Customer Service Team
  ********************

• Initial Complaint

  Date:09/09/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2024 I ordered the ***** Yard signs advertised on a conservative TV station. Web site was very confusing and I inadvertently left a box pre-checked for a knife. The site wouldn't let me charge the order so I accepted the fact that I would get one knife, not a recurring order of knives. I received the signs and knife and my credit card was charged and I paid it off. On August 16th I received another credit card charge for $49.00 and in a few days received a second knife. I tried calling company and their message said to email them, I did on August 22nd and received a confirmation of my email that said they would contact me within 48 hours. 3 weeks later and I have had no contact. I have sent more messages to Gunner via their website with no response. I do not want to be on a recurring monthly knife club or such and want all future orders to stop. I mainly want a response so I can make sure all future orders STOP. I feel their website was very misleading and deceptive. It used yard signs as a leader to sell more knives that were in fine print. Website did not allow me to review order or go back to change it.

  

  Business Response

  Date: 09/24/2024

  Dear *******,

  
  Thank you for your feedback, and we sincerely apologize for the confusion and frustration you experienced regarding your order.

  
  We want to clarify that the ********** subscription you referred to was an optional add-on that was selected during your purchase. We understand that navigating the website may have been confusing, and we are working on making it clearer to avoid such situations in the future.

  
  Regarding your request to cancel the subscription: You emailed us on August 22nd at 8 PM, and by the next business day at 8 AM, we had already canceled your subscription and followed up with an email confirmation. Upon further investigation, we noticed that there was a typo in the email address provided on your order form, which is why you may not have received our cancellation confirmation.

  
  Additionally, its possible that our response landed in your spam or junk folder, which is why it went unnoticed. We encourage you to check these folders to see if our response is there. Rest assured, your subscription was canceled immediately upon your request, and no further charges will be made.

  
  We would also like to remind you that all items, including those from the **********, are covered by our 30-day money-back guarantee. If you are not completely satisfied with any product, you are welcome to return it for a full refund within 30 days of receipt.

  
  If you have any further concerns or questions, please don't hesitate to reach out to us at *********************************** We truly value your business and hope this clarifies the situation.
  Thank you for your understanding, and we appreciate the opportunity to resolve this matter.

  
  Warm regards,
  Customer Service Team
  ********************

  Customer Answer

  Date: 10/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I wish I had known about their 30 day return for full refund policy before the 30 days were up.  Lesson learned: never order from unknown business featured on TV.  (Was on Newsmax)
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 FREE ***** Knives that were offered on a conservative TV outlet, (only pay S/H) so I tried calling their customer service number for weeks, it does not exist, it disconnects every time. I placed my order, rec'd email give 3-5 days to receive. I got the invoice, and it had charges on it I did not authorize. I went through H*** via their email to get those charges removed. Got another notification that my knives were given to someone else, and I would not get mine for weeks, maybe mid-end of August. Since then, rec'd an email some snarky *** cancelled my order and won't allow me to order these knives. I wanted to order an extra one, so a total of 3. They refuse to let me speak to someone. The address they give online is a residence, so is this company a scam? Did the owner who displays his address online take my **** information to steal money from me? Is this how they treat a customer? Is this how they treat a ***** Supporter? SHAME ON YOU! I want my knives.

  

  Business Response

  Date: 08/01/2024

  Dear *********************************,
  
  Thank you for your recent communication. We understand your frustration
  and apologize for the inconvenience caused by the delay.
  
  To clarify, in your previous messages, you stated, "YOU PUT THAT MONEY
  BACK IN MY ACCOUNT UNTIL MY KNIVES SHIP, SCAMMERS!" Based on this, and
  the increasingly hostile nature of your communications, we decided to
  cancel and refund your order to protect our business and accommodate
  your request.
  
  We assure you that Gunner Gear operates with the utmost integrity. The
  accusations of us being scammers or liars are completely unfounded. We
  have not stolen your knives, nor have we been dishonest. Unfortunately,
  we experienced a shipment delay, which set us back, but we have been
  working diligently to fulfill all orders as quickly as possible.
  
  Given the multiple emails accusing us of fraud, we determined that
  continuing this transaction was no longer in our best interest as a
  small business. Your order has already been refunded.
  
  We sincerely regret any frustration this has caused and appreciate your
  understanding. If you have any further concerns, please feel free to
  reach out to our customer support team at ************************************************************.
  
  Thank you for your understanding.
  
  Warm regards,
  Customer Service Team
  ********************

  Customer Answer

  Date: 08/05/2024

  The BBB constantly asks me to respond, I do, and then nothing. I don't see anything from Gunner Gear new. You keep sending me the same response.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22020089
  
  I am rejecting this response because: All you keep sending me is their original response to my original complaint. This is the 5th or 6th time you have sent me the same thing over and over again and you have sent me nothing new. I want the charges removed from my account for products they clearly have stated they have no intention of sending me, so where and when am I going to get my **** Credited? They keep sending me text messages and/or emails wanting me to buy other products. ARE YOU KDDING ME?
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 08/21/2024

  Same Response as Before. They have not given a new response. This is the 6th or 7th same response you BBB have sent to me. They charged me, I don't have a credit on my ***** and if I was so bad to deal with, TELL THIS ************* TO STOP SENDING ME TEXT MESSAGES ALL DAY LONG TRYING TO GET ME TO BUY THEIR CRAP! 

• Initial Complaint

  Date:04/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gunner gear weapon arrived in my mail box, addressed to me , on April 11, 2024. Ive never heard of this business. I did not make a purchase. I then reviewed my bank statement and saw they indeed charged me for this item on March 28, 2024. This is fraud! No one had access to my card. I am the only person to use my card. Ive called a total of 15 times. No one ever answers. Its just a recording. Cannot leave a message. Again, this is fraud.

  

  Business Response

  Date: 04/12/2024

  Dear *****,
  
  
  Thank you for bringing this matter to our attention. We take your concerns very seriously and want to ensure that this situation is resolved promptly and transparently.
  
  Firstly, we have processed a full refund for the order that arrived at your address. You should expect to see the amount reflected in your bank account within 5-7 business days. We sincerely apologize for any inconvenience this may have caused.
  
  Regarding the unauthorized transaction, it's important to clarify that we do not engage in or condone fraudulent activities. Gunner Gear is committed to operating with the highest level of integrity. If you do not recall making this purchase and believe that no one else had access to your card, we strongly recommend contacting your bank to report the issue. Your bank can provide additional security measures and investigate the source of the unauthorized charge.
  
  If further assistance is needed from our side to aid with your banks investigation, please do not hesitate to contact us at *********************************** We are here to help and ensure your concerns are addressed fully.
  
  Once again, we apologize for the stress this situation may have caused and appreciate your understanding as we work to correct it.
  
  
  Best regards,
  *********************
  Customer Service Team
  ********************

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************